Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Real Human Support When It Matters Most After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writi... See more
Company replied
I needed help navigating Xneelo and setting up Collaborators and security codes etc. Called Xneelo and spoke to a very helpful person called Chloe. The entire process was made simple and painless with... See more
Company replied
I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration. They kept full control of the situation, was available l... See more
Company replied
Company details
Written by the company
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Contact info
South Africa
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4.8
Excellent
306 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Xneelo
I got helped by a gentlemen named Juandré DT he was very efficient and patient and he helped me resolve my issues.
9 April 2026
Unprompted review
Reply from xneelo
Hi there,
Thank you so much for the 5-star review!
We appreciate you taking the time to share your experience with us. At xneelo, our team takes great pride in delivering clear, patient and effective support, and it’s wonderful to know we met that standard.
We will be sure to share your feedback with Juandré and the team.
Warm regards,
Your xneelo team
I would like to say thank you to the…Xneelo Team with Zane as the lead
I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration.
They kept full control of the situation, was available literally 24\7, kept following up, remote sessions, phone calls and live chat. Customer service like this is vary vary rare to come by these days. This was beyond any expectations and I would recommend Them as a key service provider to any business. Thank you all !
7 April 2026
Unprompted review
Reply from xneelo
Hi there,
Thank you for the 5-star review!
It's wonderful to hear of the excellent support you received from Zane. Our team is passionate about providing the kind of professional service we know our customers deserve.
We will be sure to share your feedback with Zane and the team.
Warm regards,
Your xneelo team.
Impressed with the Support!
Things go wrong with any service you subscribe to. The difference is how the vendor responds. In my case things went really wrong, and Xneelo did not disappoint. I received the best the support one could hope for and the situation was rectified as quickly as possible. Well done Xneelo management and team!
2 March 2026
Unprompted review
Reply from xneelo
Hi David,
We really appreciate you taking the time to leave such thoughtful feedback.
It means a lot to us that you recognise that issues can happen from time to time, and even more so that you felt well supported by our team.
Delivering prompt, reliable support is something we care deeply about, so it’s great to know we were able to assist you effectively.
We look forward to supporting you in future.
Warm Regards,
Your xneelo Team
Best support team out there
I have never with any other hosting company had such fast, accurate, friendly and professional support in all the time I have been in support myself and I have worked with every hosting company out there.
30 March 2026
Unprompted review
Reply from xneelo
Hi Ryno,
Thank you so much for the incredible feedback!
At xneelo, we pride ourselves on being fast and accurate, but hearing that we stand out among every other company you've used is the ultimate win.
Thank you for choosing xneelo. We look forward to keeping that streak going!
Kind regards,
Your xneelo team.
The Xneelo team have been a rare…
The Xneelo team have been a rare experience to deal with. They are friendly, nothing is too hard for them to help make your experience better. I am a delighted customer - and I’m not technical- and they are always patient and helpful anyway!
23 March 2026
Unprompted review
Reply from xneelo
Hi Shara,
Thank you for your kind words and for taking the time to share your experience.
We’re really glad to hear that you’ve felt supported by our team. It’s great to know our team’s patience and willingness to help have made a positive difference for you.
We truly appreciate your support and look forward to continuing to support you in the future.
Warm Regards,
The xneelo Team
Team is always helpful and…
Team is always helpful and professional, an absolute pleasure dealing with anyone from Xneelo.
12 March 2026
Unprompted review
Reply from xneelo
Hi there,
We’re delighted to hear that your experience with our team was positive. This is our goal, and we are glad to have been able to support you.
Thank you for choosing xneelo as your trusted hosting provider.
Kind regards,
Your xneelo team
Super fast assistance
Super fast assistance , Have been with them for more than 10 years and have had no issues with them
2 March 2026
Unprompted review
Reply from xneelo
Hi Johann,
Thank you for the 5-star review!
We are honored to be your hosting provider of choice and that we can continue providing you with reliable support.
We look forward to the next 10 years ahead.
Warm regards,
Your xneelo team
The support person was great
The support person was great. She was quick to understand what I wanted, patient and helpful. This is what support should be like!
24 February 2026
Unprompted review
Reply from xneelo
Hello Chris,
We appreciate you taking the time to share your experience with us.
At xneelo, our team takes great pride in delivering clear, patient and effective support, and it’s wonderful to know we met that standard.
Thank you for choosing us as your trusted hosting provider.
Kind regards,
Your xneelo team
Xneelo support experience is always a pleasure
I have been a Xneelo client for more than 20 years, and their technical support has consistently been superb. Their team knows the product and the technology inside and out and always goes the extra mile to ensure an excellent customer experience.
24 February 2026
Unprompted review
Reply from xneelo
Hi Russell,
Thank you for sharing this feedback with us.
We're delighted to learn that our technical support team has consistently delivered the level of service and expertise you’ve come to expect. Our team works hard to understand both the technology and our customers’ needs inside and out, so it’s wonderful to know that this commitment has made a difference to your experience.
Your incredible 20 years of support truly mean a lot to us, and we hope to continue supporting you for years to come.
Warm Regards,
The xneelo Team
Seymone was amazing to deal with
Seymone was amazing to deal with! Extremely patient and helpful!
24 February 2026
Unprompted review
Reply from xneelo
Hi Wendy,
Thank you for sharing your feedback with us.
We are glad to hear that Seymone was amazing to deal with, and we trust that you will continue to receive the same level of patient and helpful support from her and the rest of our team in the future.
Your feedback has been shared with Seymone and the team.
Warm Regards,
the xneelo Team
Awesome Service from Izak
Awesome Service from Izak, thank for going the extra mile .
Definitely a brand and company I can depend on .
20 February 2026
Unprompted review
Reply from xneelo
Good day,
We appreciate you taking the time to share your experience with us.
At xneelo, our goal is to provide exceptional support with all your queries. We’re delighted to hear that your experience with Izak reflects this commitment, and we’ll be sure to share your feedback with him and the team.
Kind regards,
Your xneelo team.
I had an employee mess up my monthly fees…
I had an employee mess up my monthly fees and not inform me until a month later, only after my services were removed was i made aware of the issue and the exneelo team (specifically Elain) helped me get all the issues sorted in less than 5 minutes and answer my dumb questions after the fact. Thank you guys so very much for your help and im so sorry again for the mess my employee made.
18 February 2026
Unprompted review
Reply from xneelo
Hi Web Masterz,
Thank you for taking the time to share your feedback.
We are glad to hear that Elaine was able to support you swiftly and get everything resolved without delay. Providing clear, efficient assistance when it matters most is exactly what we strive for at xneelo.
We appreciate your kind words and your continued support.
Warm Regards,
Your xneelo Team
Best Customer Support
No other hosting provider's customer support comes close to xneelo! Great job guys, you give me peace! Well done Kyron and Elaine!
17 February 2026
Unprompted review
Reply from xneelo
Hi Yaku,
We really appreciate you taking the time to share your feedback.
It’s always encouraging to hear that our team’s efforts are making a real difference. Delivering consistent, dependable support is something we’re deeply committed to.
Your feedback has been shared with the rest of the team.
Warm Regards,
Your xneelo Team
Responsive, calm and helpful...
An absolute pleasure dealing with Seymone. The level of customer service provided to me was exceptional to say the least. Extremely responsive, calm and helpful - just an overall brilliant experience. Thank you Seymone! Keep up the amazing work!
8 February 2026
Unprompted review
Reply from xneelo
Hello Kreeson,
We appreciate you taking the time to share your experience with us.
We’re delighted to hear that Seymone was responsive, calm and helpful, and trust this will remain your experience with us in future. Your kind feedback has been shared with her and the team.
Our team remains committed to delivering a high standard of support that you can rely upon.
Kind regards,
Your xneelo team
Xneelo’s service has always been…
Xneelo’s service has always been top-notch and truly five-star, however over the past few months there has been a noticeable decline. Over the last two days alone, I’ve experienced multiple issues with servers and websites, and each time I’ve reached out via chat, the waiting time has exceeded 60 minutes.
Today, a client’s website went down, and I waited over an hour for assistance from Brent. While the issue was eventually resolved, the sites went down again shortly thereafter. I have now been waiting for more than 75 minutes and am still awaiting support.
I’m concerned about how this aligns with the level of service Xneelo is known for, especially as my client is now holding me responsible for the downtime.
28 January 2026
Unprompted review
Reply from xneelo
Hi Arthur,
We appreciate you taking the time to share your recent service experiences with us, and we completely agree that this is not the level of service we wish to offer or the level of service you have come to know and expect from xneelo.
We fully understand how important our service delivery is in supporting you and your customers, and we do not take this responsibility lightly.
A service manager will be contacting you soon to further discuss your experience and the measures we are taking to address this at the moment.
Kind regards,
Your xneelo team.
Keep up the awesome customer service.
Keep up the awesome customer service.
I have to mention this lady by name as she was very knowledgeable, professional and clued up.
Thank you SEYMONE!!!!
26 January 2026
Unprompted review
Reply from xneelo
Hi Zaeem,
Thank you for the lovely feedback!
Our team is committed to exceptional support that you can depend on.
It's wonderful to hear about your service experience with Seymone - we trust this will continue to be your experience in future. Your kind words have been shared with her and the team.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
I had a malware attack on my website…
I had a malware attack on my website and Seymone Carstens helped me in less then 20 mins. Everything working again. What a superstar. Best support I have ever seen in my life. Thanks a lot
14 January 2026
Unprompted review
Reply from xneelo
Hi Stefan,
Thank you so much for the wonderful feedback!
We’re thrilled to hear that Seymone was able to resolve the issue so quickly and get your website back up and running.
Delivering fast, reliable support when it matters most is exactly what we strive for, and we’ll be sure to pass along your kind words to her.
We truly appreciate your business and look forward to supporting you again in future.
Warm regards,
Your xneelo team.
The best customer care team
I have been using Xneelo (previously hetzner) for at least 5 years
I cannot rate them highly enough. They are professional and personal when dealing with a problem or enquiry. They are also extremely helpful and give excellent advice when required/ requested. The technical service is great but it's the customer service that stands out and makes me continue yo utilise their services
27 December 2025
Unprompted review
Reply from xneelo
Hi Tracy,
Thank you for your wonderful feedback and for being a loyal xneelo customer for over five years.
We’re thrilled to hear that our customer care and technical support have consistently met your expectations. Providing professional, personal, and helpful service is something we truly value, and it’s rewarding to know this has made a difference for you.
We appreciate the time you took to share your experience and look forward to continuing to support you for many years to come.
Warm regards,
Your xneelo Team
We received very professional help!
We received very professional help from Izak. He was well informed, clear, and supportive through the process.
9 December 2025
Unprompted review
Reply from xneelo
Hi Ntandoyenkosi,
Thank you for the 5-star review!
It's wonderful to hear of the excellent support you received from Izak. Our team is passionate about providing the kind of professional service we know our customers deserve.
We will be sure to share your feedback with Izak and the team.
Warm regards,
Your xneelo team.
Real Human Support When It Matters Most
Real Human Support When It Matters Most
After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writing this review anyway:
She could have passed me off after 10 minutes. Instead, she dug deep, eliminated every possibility on their end, and gave me clear direction for what to tackle next. She made a complex technical mess finally make sense to me, without once making me feel stupid for not understanding it.
In a world of chatbots and scripted responses, Xneelo's human support is what actually solves problems. Please never lose this—it's what sets you apart.
Rene, thank you for the patience, expertise, and genuine care. Years as a customer, and you've reminded me why I stay.
5 December 2025
Unprompted review
Reply from xneelo
Hi Jean,
Thank you for sharing your experience.
At xneelo, we believe real support means taking the time to understand a problem properly, even when the cause lies elsewhere. We’re delighted that Rene was able to provide that level of care and clarity. Your kind words about our people-first approach truly motivate our team, and we will be sure to share your feedback with them.
We appreciate your continued loyalty.
Kind regards,
Your xneelo team!
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