Real Human Support When It Matters Most After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed help navigating Xneelo and setting up Collaborators and security codes etc. Called Xneelo and spoke to a very helpful person called Chloe. The entire process was made simple and painless with... See more
Company replied
I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration. They kept full control of the situation, was available l... See more
Company replied
I’ve been with Xneelo for over 10 years, and today was another reminder why. Zane V went well beyond expectations helping me resolve a complex query. As a web developer who deals with many hosting pro... See more
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Company details
Written by the company
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Contact info
South Africa
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4.8
Excellent
306 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seymone was amazing at assisting me…
Seymone was amazing at assisting me with resolving an issue I had. Xneelo has always had the most amazing support. I am blown away every time by the team.
12 September 2025
Unprompted review
Reply from xneelo
Hi Emily,
Thank you for taking the time to share your experience with us!
Offering amazing customer support is one of our main goals at xneelo and we are elated to hear that Seymone and the team was able to support you and resolve your queries.
We will be sure to share your kind words with the team and look forward to many years of supporting you!
Warm regards,
Your xneelo team.
Had a chat with Gizela and the…
Had a chat with Gizela and the assistance is realy awesome. would recommend to anyone in need off assistance with regards to hosting and domains. thank you appreciated
11 September 2025
Unprompted review
Reply from xneelo
Hi Lourens,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that Gizela could provide such helpful support and make your experience with xneelo seamless.
Your kind words have been shared with the team, and we look forward to supporting you in future.
Warm Regards,
Your xneelo Team
Xneelo tech support is exceptional
Xneelo really are exceptional! Their tech support is first class!! Thank you Chloë E!
8 September 2025
Unprompted review
Reply from xneelo
Hi Nik!
Thank you for recognising the quality of our support and for taking the time to share your experience with Chloe!
At xneelo, our priority is to deliver consistent and quality support, and it’s encouraging to know this is reflected in your experience.
Your feedback has been shared with our team, and we look forward to continuing to support you.
Kind regards,
Your xneelo team
Top support and their services are…
Top support and their services are excellent
8 September 2025
Unprompted review
Reply from xneelo
Hi Jean-Pierre,
Thank you for your kind feedback!
We are so glad to hear you feel our support is excellent. Quality and customer service are what distinguish us from others. Xneelo takes pride in giving priority to our customers.
We’ve shared your feedback with the team, and we look forward to supporting you in the future.
Warm Regards,
Your xneelo Team
Massive shout-out to Zane and Xneelo—super helpful, super quick, and always on it. Can’t recommend them enough!
We’ve had consistently excellent service from Zane and Xneelo. They’re prompt, patient, and proactive, and they always go the extra mile to make sure everything just works. Outstanding support—I can’t recommend them highly enough.
7 September 2025
Unprompted review
Reply from xneelo
Hi Roxanne,
Thank you for your kind words and wonderful shout-out!
We're delighted to hear that you've consistently had such positive experiences with Zane and the rest of our team. At xneelo, we’re committed to providing support with patience, efficiency, and excellence. It's wonderful to know we’re meeting that standard for you.
We truly appreciate your recommendation and continued support. Your feedback means a lot, and we’ll be sure to pass your message along to Zane and the team.
Warm regards,
Your xneelo Team
Lifesaver! Seymone Restored My Downed Quickly & Professionally
I am incredibly grateful to Seymone for her exceptional help. My website was completely down, which was a nightmare for my business.
30 August 2025
Unprompted review
Reply from xneelo
Hi There,
Thank you for taking the time to share your review!
It's wonderful to hear of the great support you received from Seymone. Our team is passionate about providing the kind of exceptional service we know our customers deserve. Your kind feedback has been shared with Seymone and the team.
Thank you for your support!
Warm regards,
Your xneelo team.
Tristan N is a rockstar
Tristan N is a rockstar! Super helpful, knowledgeable and extremely patient and kind, this lady is a true gem and a pleasure to deal with! Tristan resolved our website issue within no time and she has a great and positive attitude and disposition.
28 August 2025
Unprompted review
Reply from xneelo
Hi Linda,
Thank you for your support and for sharing your experience!
We’re thrilled to hear that Tristan was able to resolve your website issue quickly while making the experience such a positive one and we will be sure to share your feedback with her and the team.
Kind regards,
Your xneelo team
Prentholl was extremely helpful during…
Prentholl was extremely helpful during the process! He was also very patient, explaining everything in detail and helping me solve the concerns raised. I was very pleased with his service. 10/10! :)
24 August 2025
Unprompted review
Reply from xneelo
Hi Vanessa,
Thank you for your wonderful feedback!
We’re delighted to hear that Prentholl supported you with patience and care, and that he was able to resolve your query in detail. At xneelo, we’re committed to providing clear, reliable support, and it’s great to know this was reflected in your experience.
We’ve shared your feedback with the team, and we look forward to supporting you again in future.
Warm regards,
Your xneelo Team
Seymone!!! From Xneelo you are a life saver
Okay so the company that handled all my Domains unfortunately had to leave, needless to say i was lost. Seymone sorted me out,Our business is run on social media etc. and without sales no company can survive. SEYMONE you rock thanks so much. I really appreciate everything you have done!!! and let me just say late at night aswell !!!!
21 August 2025
Unprompted review
Reply from xneelo
Hi Clinton,
Thank you for taking the time to share your experience.
We’re delighted to hear that Seymone was able to provide you with swift support, especially during such a crucial time for your business. At xneelo, we’re committed to delivering excellent service whenever it’s needed.
We’ll be sure to pass along your kind words to her and the team.
Warm Regards,
Your xneelo Team
Nikita M was amazing
Nikita M was amazing. She took her time to explain things to me and help me understand what I needed to do with my query. Thank you so much Nikita, i really appreciate the assistance.
29 July 2025
Unprompted review
Reply from xneelo
Hi Narendra,
Thank you for taking the time to share your wonderful feedback with us.
We're delighted to learn that Nikita was able to support you so thoroughly. Taking the time to explain things clearly is exactly the kind of support we aim to offer, and we'll be sure to pass on your appreciation to her.
We look forward to continuing to support you with your hosting needs.
Warm Regards,
Your xneelo Team
Competing to be the worst service provider
I have had many calls and complaints regarding the declining level of service and quality of service yet again, I am experiencing the same level of "not give a damn". This company constantly pushes "live chat" yet, not everything is able to be resolved via live chat - but they refuse to acknowledge or address this. This company used to be one of the top hosting providers now you get better service from telkom and afrihost. The motto "trusted in hosting" is definitely not visible here.
22 July 2025
Unprompted review
Reply from xneelo
Hi Shane,
Thank you for taking the time to share your experience with us. We’re sorry to hear that you feel let down after so many years with us.
Your feedback has been noted internally and forms part of our ongoing efforts to improve our service. While we regret that your recent experience hasn’t met your expectations, we respect your decision to share your perspective publicly.
Kind regards,
The xneelo Team
Great support
I am really impressed with the support that I received from Rene.
The response time was great, and the knowledge is impressive.
Thank you
18 July 2025
Unprompted review
Reply from xneelo
Hi Marilyn,
Thank you for your great feedback!
We're glad to learn that Rene was able to support you to the fullest, and we hope we can continue to support you with your hosting needs in the future.
At xneelo we are committed to excellent service delivery and always strive to meet customer's expectations and requirements. Your feedback has been shared with Rene and the rest of the team.
Warm Regards,
Your xneelo Team
Lebo assistance on Xneelo was amazing
I really dont understand when it comes to computers or any number language, however after Lebo assisting me and having patience, we took close to an hour to tidy up and correct where my computer had gone wrong. Im so grateful for her as she jumped on team viewer and just controlled my screen while my nerves came down
7 July 2025
Unprompted review
Reply from xneelo
Hi Megan,
Thank you for your kind words, we'll be sure to share your feedback with Lebo and the team.
At xneelo we are committed to excellent service delivery.
We’re delighted that you had a positive experience and look forward to supporting you again in future!
Warm regards,
The xneelo Team
Solved my DNS problem quickly and…
Solved my DNS problem quickly and easily!
7 July 2025
Unprompted review
Reply from xneelo
Good Day,
Thank you for sharing your feedback with us.
We're glad to learn that we were able to resolve your DNS problem quickly and easily.
If you ever need support down the line with your hosting services, don’t hesitate to reach out — we're here to support you.
Warm Regards,
Your xneelo Team
Beth the bomb!
I recently moved to Portugal and signed up with a UK hosting provider - I won’t mention names, but the service was truly awful. I remembered using Xneelo years ago and how fantastic their support had been, so I decided to get in touch again. Honestly, I doubted the service would still be as good after all this time… but wow, was I in for a pleasant surprise!
Beth, you absolute rock star! 🌟 Friendly, efficient, and incredibly clear in your explanations. You made everything so easy. Because of you, I’m transferring all my hosting over to Xneelo. Thank you for reminding me what real service feels like.
Beth, you are the bomb! 💥
3 July 2025
Unprompted review
Reply from xneelo
Hi Tania,
Thank you for your amazing feedback!
We’re delighted to hear that reconnecting with xneelo has been a pleasant experience and that the support Beth provided exceeded your expectations. At xneelo, we’re passionate about serving our customers with excellence. We’ve shared your kind words with her and the team.
We’re honoured that you’ve chosen us to be your new hosting provider. It’s truly our pleasure to serve you.
We look forward to supporting you in your new adventure in Portugal.
Warm regards,
The xneelo Team
Fantastic and prompt customer service…
Fantastic and prompt customer service as always. My go to hosting provider.
My hosting account was unfortunately recently comprimised through a collaborator email address and I was invoiced for malicious behaviour through my account.
I notified Xneelo of this and they resolved the issue immediately and ensured I was not negatively affected at all by this. Thank you to Kian in the billing department for his prompt and friendly assistance in helping me resolve this. It is service like this that makes me loyal to Xneelo.
30 June 2025
Unprompted review
Reply from xneelo
Good Day,
Thank you so much for your kind words and continued trust in us.
We’re truly sorry to learn about the compromise of your account, but we’re very glad Kian could step in quickly to help you get everything resolved smoothly. Your peace of mind is our priority, and it’s reassuring to know that the experience reinforced your confidence in us.
We appreciate your loyalty and look forward to supporting you well into the future.
Warm regards,
Your xneelo Team
Seymone is helped us a lot
27 June 2025
Unprompted review
Reply from xneelo
Hi Chris,
Thank you for taking the time to share your feedback with us.
We're glad to learn that Seymone was able to support you, and we hope we can continue to support you with your hosting needs in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Best Customer Service Ever - Thanks Izak!
I had a little trouble signing up for the "Basic Hosting Package" on the website - it just would not go through. Opened up the little chat box, not expecting much given the level of service in SA overall. Was I pleasantly surprised! Within seconds I was connected to Izak - probably the friendliest and most helpful person I have ever met. He did everything for me! Just asked 1 or two questions and BAM! My hosting was activated and ready to go. Super polite and super fast! I cannot believe the great service I had just received. Whomever is in charge of Izak's department, please keep an eye out - if you don't look after him, I have a position open for him!
Thanks Izak!
26 June 2025
Unprompted review
Reply from xneelo
Hi Gavin,
Thank you for taking the time to share your experience!
Our team is passionate about providing exceptional service in pursuit of our customers' best interests. It's wonderful to hear that this has been the case in your interaction with Izak, and we have shared your feedback with him and the team. We'll be sure to keep a close eye on him!
We look forward to further supporting you in future.
Warm regards,
Your xneelo team.
Seymone Star
I have never been more grateful for an agent than I was today with Seymone. Thank you for persisting until you had the problem fixed.
18 June 2025
Unprompted review
Reply from xneelo
Hi Stephanie,
Thank you for the awesome feedback.
We are delighted to hear Seymone was able to provide you with a positive hosting experience.
At xneelo we strive to deliver excellent service and contribute to your future business growth. We will be sure to share the feedback with Seymone and the team.
Warm regards,
Your xneelo Team
Needed support at 8 pm...Very fast support!
Needed support at 8 pm! Constructive, fast replies and very friendly!
17 June 2025
Unprompted review
Reply from xneelo
Hi Jason,
Thank you for your review!
Our team prides itself on providing exceptional around-the-clock support in pursuit of the best interests of our customers. It's lovely to hear that this was your experience, and we appreciate you taking the time to provide your kind feedback!
We look forward to further supporting you into the future.
Warm regards,
Your xneelo team.
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