At first as per the norm I was dubious about purchasing online but needed a bike helmet urgently and XLMOTO had the type that served my needs. Within just a matter of days I received it at a parcel co... See more
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Got exactly what I ordered on the day it was supposed to arrive. Delivery went fine and goods arrived in good condition.Should be the norm, unfortunately isn't always the case when ordering online. Ha... See more
Customer service poor. Noticed an error in my post code straight away on the order. Emailed customer service to be told it was too late to amnend. I would have to wait for the item to be returned to... See more
Company replied
Delivery was supposed to be from 6 to 8 open days I think but I waiting 14 days to get it … this is the only reason why I put 3 starts more than 4 or 5 and this is why I am a bit disappointed. Howev... See more
Company replied
Company details
- Motorcycle Shop
- also in
- Tire Shop
Written by the company
Chez XLMOTO, nous avons pour mission de vous fournir tout l'équipement et les pièces nécessaires au motocross, enduro, moto, et pit bike. Notre objectif est d'offrir une expérience d'achat inédite ainsi qu'une large gamme de produits à des prix imbattables.
Bienvenue sur XLMOTO
Written by the company
- 60 jours pour changer d'avis
- En commandant sur XLMOTO, vous avez 60 jours de droit de rétractation.
- Livraison gratuite dès 150€
- Lorsque votre commande dépasse 150€, nous vous offrons les frais de port ! Tous les colis sont assurés et traçables.
Contact info
France
- info@xlmoto.fr
- xlmoto.fr
4.2
Great
11K reviews
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Very satisfied !
The product arrived in time and is faithful to the picture and description. I'm very satisfied ;)
5 November 2023
Good experience
27 August 2023
Motorcycle workshop stand
The item is as described, no suprise.
High quality and the delivry time is short.
11 October 2023
Excellet
Helpful , knowledgeable staff that answered all my questions fully, giving me full confidence to buy an amazing product
5 October 2023
Great first expérience with XL moto
Great products, size fits well, low prices, fast delivery, what else ? :-) Very satisfied of this first experience with XL moto !
2 October 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The way to present the product not…
The way to present the product not taking care of accuracy of the description led to send back the product and waist time.
You should put the supplier reference to make sure of what we are buying.
I can tell that I have try to get it but all question have been answered but not this one.
2 September 2023
Reply from XLMOTO France
Bonjour,
Merci de nous avoir laissé un avis.
Nous sommes navrés que le produit reçu ne corresponde pas à vos attentes.
Après consultation auprès de notre service technique, nous vous avons envoyé le produit que vous aviez commandé.
Notre site vous permet de renseigner votre modèle de moto afin d'obtenir le produit correspondant. Nos photos ne sont pas contractuelles.
N'hésitez pas à contacter notre service client si besoin.
Belle journée.
L'équipe XLMOTO
Accurate and fast
I'm satisfied, the products were delivered quickly and perfectly packed.
29 August 2023
Customer service poor!!
Customer service poor. Noticed an error in my post code straight away on the order. Emailed customer service to be told it was too late to amnend. I would have to wait for the item to be returned to them before they would do anything, up to 5weeks they said.
Luckily for me GLS the carrier was a lot more helpful and modified the address and my new helmet arrived 2 days later.
It was obviously too much trouble for xl to pick up the phone or write an email!! I definitely will not be spending money with them again.
13 August 2023
Reply from XLMOTO France
Bonjour Tony,
Merci d'avoir pris le temps de nous laisser un avis. Nous regrettons mais dans ce cas, au moment de notre réponse le colis était bien parti, donc nous n'avons pu modifier le code postal.
En espérant que vous serez satisfait totalement lors de votre prochaine commande.
Bonne journée
L'équipe 24MX
Spot on every time
Spot on every time. Quality of products, speed of delivery and honouring their guarantees on products. 5star company
6 August 2023
Catastrophe !!!
Hello. I still haven't received my order. Your delivery service is a disaster!!! I need the addresses of this center. If the package is returned to the store, I will require a full refund, including shipping costs. On your site it was stated that I will receive the goods within 3-5 days, now it is already the third week, this is not normal.
J'ai spécifiquement commandé toutes les marchandises sur un seul site. Et je l'ai commandé sur un site français, pour qu'il n'y ait pas de problème de livraison. Et du coup, j'attends ma commande depuis trois semaines, qui est partie de Pologne. Dans le même temps, votre service de livraison a également perdu mon colis. Service, catastrophe.
3 August 2023
Very little to improve
Everything ok, apart from the fact that i didn t receive a message to let me know that my order was arrived at the relais. I had to find by myself.
It s a shame as it arrived pretty quick.
Good material still.
17 July 2023
Reply from XLMOTO France
Bonjour Axel
Merci d'avoir pris le temps de nous laisser un avis.
Lorsque vous rencontrez cette situation, merci de contacter notre service client afin de pouvoir vous aider rapidement.
Un SMS est envoyé au numéro indiqué lors de la commande pour prévenir de l'arrivée du colis.
Bonne journée
L'équipe 24MX
Good products at a good price
Good products at a good price, quick shipping.
I just suggest to work wigh more delivering points to make easier to get the parcel.
9 July 2023
Trusted vendor
Vendor that you can trust. Good quality products at any price and for any use.
13 June 2023
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