XD Design Reviews 

What a pleasant surprise! A first class company, with a first class customer service and, of course, with first class products.
The guarantee is real and it works!
Try it and you won't regret it.

I ordered 4 backpacks, so I can compare and decide which ONE to keep. Was so thrilled with them that I ended up keeping two instead of just one.
Great customer support as well. I had some problems at the local UPS parcel shops returning the other two backpacks (the guys in the shops were being complicated), wrote an e-mail to XD Design and got an answer within a half an hour with a very non complicated and forthcoming solution.
All in all a great experience and very recomendable shop and products.

Not my first and definitely not my last order!
I've ordered a backpack which I was going to use for the travel. But I was afraid it won't arrive on time, so I've contacted support about details. There was some issue with the initial delivery so, to save time, they've sent the second one within a few hours.
After both backpacks were delivered, when I asked what should I do with the second one, I wast told to feel free to keep them both because of trouble mentioned above. That's the way any company should run its business!

I have been wanting to get an XD Design backpack for ages but never had the chance.
I recently bought one an unfortunately I bought one too small for my needs and despite the delivery company making a lot of troubles to send it back to XD Design they were able to help me out throughout the whole process. They have been really understanding and they expedited the refund faster than usual after the troubles I found.
I already bought the new one with the refund, one actually fits my needs and I just can’t wait to get my hands on it.
You guys are seriously the best! Thanks for all the help and sorry for all the trouble with my frustration due to the delivery company!

Despite having a feww issues with the delivery,the guys from customer suport were absolutly fantastic(Jimmy especially). The backpack is exactly what I wanted and needed.Good materials and perfect organisers in inside. 10 stars from me!

New…I’ve updated this review as customer service has come through for me…they were able to refund me with no questions asked…I really appreciated that they were finally able to rectify my situation…So thank you XD and Jimmy from customer service!!!

They say you can order and return bag if not satisfied however if the tags are off or they say you used bag they won’t guarantee your reimbursement and they won’t return bag to you if you send it back to them so that leaves you out of a bag and reimbursement…this company is a rip off…they should fully disclose return info while you are purchasing bag…don’t buy bag from them unless it’s something you truly want…this company sucks and does not care for its consumers…buyer beware…I have a bag that I don’t like and am out good money!!!

Don’t know this company and never ordered from them, however they sent me an order confirmation. Tried to tell them it’s fraud so they should cancel the order and they responded to my email that they can’t cancel it. Also showing the Bank of Bangkok as the issuer for credit card used which I never opened an account with. Foreign company so buyer’s beware!! Who are these people?

Thank you so much for your kind attention and for solving so quickly my problem!
Most efficient person I ever contacted!
5 out of 5! :)

Excellent quality in products, quick response and resolution, kind people and good communication.
Always a good experience with every product I purchased from XD Design.

I am huge fan of XD design backpacks and never had problem before with any of their products before. I bought XD Design Bobby Elle and I experienced problem with the material after using it. I reached to the customer service and I got an amazing support & customer service solved it shortly. Therefore, I am changing my experience to 5 stars because of the way they handled it.

My experience was beyond perfect! I shall clarify my statement by giving you three major reasons:
1. The customer support was very kind, to-the-point and incredibly fast at replying (e. g. I wrote to them at night when they weren't active and they instantly responded the next morning)!
2. The whole process of shipping took about 3 days - even less considering I ordered my backpack in the evening and it arrived in the morning in the course of 3 days (Netherlands - Slovenia)!
3. The aforementioned backpack (Bobby OG, Red) has outdone every single expectation that I had had - it is of premium build, reliable and intuitive to use and it looks ravishing!
I truly look forward to buying at XD Design again and recommend their products to every nomadic soul out there!
Best,
J.

The product developer went out of their way to suppress my review so im going to start reviewing on other platforms as well. the bag isnt durable at all, it started tearing after a few months of use, the seller claimed i purchased a fraudulent product despite the fact i had included multiple pictures that correspond to the bag in question. i had paid full price for this trash and i wanted to vocalize my experience, the followed up by reporting my review and had it taken down on amazon.

I didn't receive my bags due to a carrier issue (not fault of the company).
I emailed and was immediately offered a refund. Service was top notch, big thank you to Jimmy who resolved my issue so promptly

A wonderful brand. Beautiful design. A reactive after sales service. I love Xd Design. A french fan !

Excellent product, on time delivery, very helpful after service.
I would and I did, recommend it to everyone I know.

very friendly & polite customer service.

customer is their first priority, excellent product

great quality. very practical


second-best of nothing

I purchased a Bobby Bizz backpack half a year or so ago, and I was extremely pleased with it. It does everything I need it to do and more, and is simply a superb bag. Unfortunately, a few weeks ago one of the carabiners started to get loose, meaning the strap would sometimes come undone (no fault of the manufacturer, just one of those things). I sent a message to their service team and got a quick reply. It was another fortnight or so until I got back to them (my bad, I had exams), but they replied within a day, and are sending a replacement same day. The person on the other end was lovely, and obviously a real person, and we’re thoroughly helpful through the whole process. 11/10, I couldn’t fault them :)

A carabiner of our one and a half year old Bobby Bizz bag broke down. So we asked whether it would be possible to acquire a new one - unfortunatelly not. Instead, we got a new bag for free. :) We really appreciate!!
Customer support (Jimmy D.) was superquick and superfriendly!
We definitely recommend XD Design products!

The customer service is excellent!
I had a problem with a return. I got in touch with them and they replied me quickly. Moreover, they provided me an inmediate and satisfactory solution.
My compliments and my sincere thanks!

Just got my backpack - looks awesome with all the features and is also very spacious and stylish. Fast shipping! Thank you!