I’ve been with them for about a year. The enrollment was pretty easy. Brent was a great communicator. Last month I took the car into Tesla for a squeaky suspension unit. The pre-approval was very easy... See more
Company replied
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See what reviewers are saying
Easy to work with. Both from a end user and from Tesla's end per the Supervising tech. Called Xcare gave them my list of issues, scheduled appointment via app. Took vehicle in. Tesla determined faults... See more
Company replied
Purchased an extended warranty for my Model X, then cancelled it after I sold the car. Requested a refund for the unused prepaid premium, which was a little over $2K. They then deducted past claim amo... See more
Company replied
Handled quickly and efficiently with one caveat. Only issue is that I would recommend an online claim process initiation due to hours not being convenient for west coast customers being able to make... See more
Company replied
Company details
Written by the company
Xcelerate is a financial products and services company based in Frisco, TX that provides funding support and ancillary products on some of the most progressive vehicles across the country. With a focus on the future of mobility, we offer financing solutions, extended warranties and other tools to consumers as well as public and private sector companies who are transitioning to electric vehicles. Xcelerate is determined to provide a sustainable future and every decision is made with an environmental and social conscience. Fortunately, this mission is one that’s increasingly shared by the masses.
Contact info
300 E. Davis St Ste 120, 75072, McKinney, United States
- 800.655.3509
- sales@xcelerateauto.com
- xcelerateauto.com
3.9
Great
22 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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They processed the claim right away and…
They processed the claim right away and paid. First rate.
20 August 2020
Unprompted review
Reply from Xcelerate
Hi Joe,
Thank you for taking the time to provide your feedback! We are glad that our team was quick and effective to cover the repairs for your Tesla!
Handled quickly and efficiently with…
Handled quickly and efficiently with one caveat. Only issue is that I would recommend an online claim process initiation due to hours not being convenient for west coast customers being able to make contact and calls to get payment from shops after 2 pm. This led to repeated calls and slow down of process.
20 August 2020
Unprompted review
Reply from Xcelerate
Hi Nate,
Thank you so much for taking the time to provide your feedback! We will take your feedback seriously and look to resolve the timezone gaps between our team and Tesla service on the west coast. Thank you for being a customer and I am glad we are able to deliver the peace-of-mind that we promise!
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