Allstate Vehicle Protection Reviews 

horrible company that does not like to pay. Claims take forever, that is for an inspector to come and look at vehicle after dealership recommendation on repairs. will deny claims stating inspector could not find any issues so they won't have to pay. stay away from third party extended warranty like allstate

I have waited over three months for the gap payment to be made and forced to make double car payments to avoid negative marks on my credit because there is no follow up from this company as it relates to your claims. I was on a call today (8.18.26) with their customer service for about 15 minutes and the woman yelled at me and talked over me and her tone was disgusting. I was clearly frustrated and she decided to be combative and make it worse. I considered returning to Allstate as we have four or five drivers in our household, but there is no way after this experience that I would ever consider doing business with Allstate again. AHIS and Allstate are terrible!

Tow service is pathetic!!! I waited over 3 hrs and then requested another company Soni wouldn't have to wait another hour ........they get tow companies 1.5 hours away!!! Bunch of idiots!!!

Total Ripoff, total scam
Our policy was sold to us through a dealer of a certain conversion van company. We agreed to purchase the van and policy after the explanation that the van was converted and factory coverage does not apply. This exact reason was Allstate’s excuse when a 8000 dollar repair was necessary. They declined the entire responsibility though it was clearly stated as fully covered in there policy.
A horrible setup through their agent and false pretense by Allstate.

You are wasting money. Unless something breaks down, I bought it and never needed it. Money lost

Finally used an extended warranty. Have the Premium Care from All State and they covered the starter and several parts for my heated steering wheel. Total charges from the dealer were $2,900. Dealer stated that Allstate was great to deal with. Feel very comfortable with them. Glad I bought it.

I spent over 3000 dollars on an extended vehicle warranty from Allstate for a 2020 Subaru Outback. This was a 150,000 or 10 year warranty. I needed to have struts and shock work done as well as sensors put in that read tire pressure. Allstate to their credit authorized that work to be done. The 4th shock had according to the technician another 5000 miles on it so Allstate in poor judgement would not authorize the replacement of that shock even though conventional wisdom maintains that is important for the balance and safety of the car to replace all struts and shocks at one time. When I went to call them I was on hold for close to 30 minutes. This is poor customer service for a policy that cost over 3000 dollars.

My car is still sitting at a shop waiting on a repair and they can't even get an inspector to look at or return my calls

I purchased a premier coverage warranty with my 2019 Kia Optima when I purchased it used in 2022. Recently, I had an issue with the engine that would require extensive repair.

My troubles began when it first took Allstate nearly a week to send an adjuster to look at the vehicle and over a week more to determine coverage. And while they ultimately did decide to cover the repair, they refused to cover 4.5 hours of additional diagnostic time *that they specifically required the mechanic to perform in order to determine coverage.* On top of this, they also refused to cover the suspension adjustment that was all but required to get the car back into good order. Despite repeated back and forth with multiple representatives at Allstate and their contract agreement clearly stating they would cover *reasonable* diagnostic time, they refused to budge on their frankly baffling decision.

With what I paid for the warranty and what they were not willing to cover in this repair, it barely made the warranty worth it. I have no intention of signing up for one of their vehicle warranties again.

I bought an expensive car warranty. When the dealer found needed repairs I was told they have to wait for Allstate to come out and approve the repairs. The car was dropped off Thursday night. As of midday Tuesday Allstate has not come out yet.

You pay all this money to them to help with cost of repairs. When an expensive repair happens ( which is beyond your control) they do not want to cover it or help pay for any of it. It is not with your money or time to purchasea plan from them. For all the women out there DO NOT PURCHASE THEIR PLAN!!!

Only 7 days rental coverage for a vehicle issue covered under the warranty? Ridiculous....the dealer is doing their best to fix the issue. They replaced the part and the part is faulty. Had to order another part. Not my fault. And I can't even get the rental car extended for 1 more day. Will never buy a warranty from Allstate ever again !

Terrible service from this company. I sold my car private sale and paid Allstate to transfer the warranty to the new owner. Months ago I filled out the correct form and mailed them a check for $50 for the transfer fee; they cashed the check right away and neither me or the buyer of my car ever heard another peep from them. I've contacted through email multiple times and no response, the chat feature never works on their website. I've tried calling but the menu is setup in a way so that you can never actually speak to a live person. It's been 3 months and the warranty is still not transferred to the buyer! I need the warranty transferred immediately or give me a refund. What an awful experience, Allstate vehicle protection plans are the worst!

Not understanding I have 200 out of pocket for my repairs. Why was I required to pay $ 255 out of pocket. My first experience with using my repair warranty.

The epitome of slimy car warranty companies looking to deny valid claims for any excuse even if not related to the breakdown. They do not stand behind their warranty and let dealerships sell plans that they will not honor. They do not notify you of any claims decisions and you must call into the office waiting 50 minutes to one hour being transferred to different areas. Hard to believe that a big name company like Allstate would be involved in such a scam. 100% bad faith.

Keeping the premium increasing and shrinking coverage; insurance companies have made huge profits over the years yet driving the inflation as one of major forces.

There is something fishy about a company that won't send your claim check to your mailing address and won't send it certified mail also wouldn't direct deposit. They insistedon sending it tonour residence.. it has been more than enough days to receive it and I feel like they lied about even mailing it.. I don't understand how a company with a historic name and reputation can become such an incompetent or maybe worse business.. I don't even know who to contact at this point

Not willing to work with you. Had to get work done, parts were covered, but labor was not. They would only cover 2 hours of a 12 hour repair job and would not work at all with me or the dealership to come to some sort of agreement. I spent a lot of money on this warranty and way more money than I wanted to when I actually needed to use it. 2 stars, because they did cover the part, but that was a minor cost over the actual labor costs.

I am a service advisor for a dealer in NV. I must say every time I have had to work with Allstate the service is amazing. Most recently I had the pleasure of working with Chanthon to adjust a claim. Super professional and awesome to work with. I appreciate the customer service!

The amount of effort my Mechanic has to go thru to get to the right person and get approvals is ridiculous. He was on hold, transfered, hung up on, missed called with new business, then made me a deal to do a 400 repair for 200 to not have to call back. You all owe me a 100 dollars now as my deductible is 100. I want it back. If your not willing to pay for enough staff to field demand then provide a list of covered repairs and don't require a call. If I ever buy another warranty product I'll be making sure it's not from Allstate unless this is made right and I will tell everyone I know.