wylerahair.co.uk Reviews 

960
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I purchased an automatic hair curler a few years ago but only used it a handful of times. The charging port came detached inside. Very poorly made. Will not be buying from them again.

Rated 1 out of 5 stars

Gift for Xmas, used once, pleased with results, then took on holiday in my hand luggage. Went through 3 countries no issue, but then the item was confiscated as the battery could not be detached. If... See more

Rated 5 out of 5 stars

All I can say, having now purchased 3 Dreamweaver, is that they really are a Dream Wave. At 70 years old, (having used multiple devices over the years, had several terrible perms and tried every... See more

Rated 1 out of 5 stars

Faulty product delivered never used. Very disappointed in lack of getting a response from their customer service department. It’s been two weeks, I’ve sent numerous emails, to no avail. I just w... See more

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3.0

Average

TrustScore 3 out of 5

960 reviews

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3.0

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(960)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

My Dreamwave has transformed my hair…

My Dreamwave has transformed my hair care routine, I have always wanted waves and curls I just had no luck with previous devices, but my Dreamwave is so quick and easy to use, my daughter tells me that I look so much younger with my hair in curls and I have to agree!! I now have lots of different looks depending on the on the occasion and all thanks to
Dreamwave 💝Thank you so much!

31 August 2023
Unprompted review
Rated 5 out of 5 stars

I’m extremely happy with my Wylera

I’m extremely happy with my Wylera - one of the drawbacks of using wired tongs is the annoyance of the cable. The Wylera is a godsend! I can pop it in my bag and quickly touch up my hair if I go out after work.
I literally cannot find anything negative to say about it. So glad I bought this.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

My Dreamwave Compact for short/medium hair

My Dreamwave Compact for short/medium hair arrived really quickly. I always worry when buying something that I have only seen on line. Honestly, this is the best thing I have bought to style my hair. My hair is dead straight. The Dreamwave makes lovely ringlets that comb into beachy waves and they last until the next wash. So easy, so impressed. I don't usually write reviews.

14 August 2023
Unprompted review
Rated 1 out of 5 stars

An expensive mistake

Similar to other customers - I lost hair after use; despite settings not being high. Hair is also left with a the smell of burning, which I could not tolerate. Could not receive refund, due to item being used. Was taken in by the ads - lesson to do more thorough research next time.

29 August 2023
Unprompted review
Rated 1 out of 5 stars

Very unhappy with this product

Very unhappy with this product. It arrived with a mini USB and no charging plug. I charged it using my phone charger and it didn't charge. The response from the company is that I have to use a specific type of charger but I tried to buy one on Amazon for a mini USB port and they are impossible to find!! Total waste of time. Had to send videos and photos to them only to be told I have invalidated the warranty. Having read these reviews it feels a bit like a get of dodge clause for a very expensive faulty product. Stick with GHD.

20 August 2023
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

HI Rachel, this is easily sorted and we have passed it to a supervisor to handle. The Wylera Dreamwave is fully covered for any manufacturing fault and we will assess this and replace as applicable. Please respond to her communication.

Kind Regards Wylera Hair

Rated 1 out of 5 stars

Rubbish customer service and Dreamwave is no good

Having seen the videos of people using the Dreamwave I ordered one as it looked great. Upon receipt I eagerly started using it, following the instructions to the letter. A couple of nice curls were achieved but I also then lost several hairs when my hair got stuck in the Dreamwave. It also beeped as it didn’t accept my hair a few times. I emailed Wylera to ask where to return it for a refund. A customer services Rep emailed me with instructions on how to use it. I gave it another go, following ALL the instructions to the letter. Several missing hairs later, and having to yank my hair out of it at one point when it got stuck, I emailed them again. Said I wanted a refund as it’s obviously not suitable for hair that isn’t dead straight. They refused as I’d broken the seal on the box! Absolutely rubbish service. Don’t buy unless your hair is straight and smooth!

31 July 2023
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

Hi Karen,

This is a very solvable issue. The Dreamwave works on all hair; it does not have to be straight, smooth, long or short. I would say that if it gave you nice curls at first then the only issue is that perhaps on the other time; you had the hair not correctly placed in the chamber. Even if this happens though; there is actually nothing holding your hair. There is no clamping mechanism on the Dreamwave. Your hair cannot get caught by the device itself. What can happen is that your two pieces of hair, one that is in the right position and the other that would be behind the roller (in error) would actually come up at separate rates and hence the first section could tangle with the second section. But once again the Dreamwave is not holding your hair and you can simply move the hair away in small sections. I hope this helps but if not reach out and we will send you a file demonstrating what we mean. Kind regards Wylera Hair

Rated 5 out of 5 stars

Fab product

Had seen this advertised and hoped it would work as well as the reviews. It really does, I have long hair and have tried lots of different styles, the curls really hold and I'm thrilled with my purchase.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

I love Wylera Dreamwave

I love Wylera Dreamwave, it litterally is a game changer!!
My thin, fine baby hair has never held a curl until I found this curler, takes minutes to curl my whole head and the best bit is that it stays in for days!
I’m about to order a 4th one for a friend.
Everyone should have a Wylera Dreamwave in their life ❤️

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Second Purchase

I have used Dreamwave for sometime now and love it. My hair is long and fine and the fact that it curls so easily and doesn't get tangled is amazing. I have recently bought a new one, purely because my teenage daughter keeps pinching mine, so I've given her my original one and kept the new one for myself. My hair doesn't hold curls normally so this has been a real novelty for me and so easy to use and do myself.

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Ideal for Motorhomers who travel

I purchased both the straightener and the curler from Wylera to use in our campervan. The beauty of these is that because they are charged on USB I can re-charge them whilst driving and so can style my hair even if we are not Ona site

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Wylera Dreamwave

the Wylera Dreamwave is a life changer, and I absolutely love it. I recommend it to all my friends and family when they say how amazing my hair looks. Never before have I been able to curl my own hair. I can’t do it no matter how I try but with the Dreamwave I can curl my hair with very little effort and it stays in all day. I love the way it is safe to use and doesn’t damage my hair. I have very long hair and this makes it easy to curl my hair in around 20 mins. I love it so much!

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Dreamwave

Absolutely love my Dreamwave! it so easy to use! Change my hair style never been so easy and quick. It takes less than 10minutes to make perfect curls.
Love that its wireless! I can take it everywhere with me and it doesnt take to much space in my bag. And 3rd reason its saves money! Yes! How many times I did my friend hair in important events. Me and my girls dont need to go to salons anymore and spend money on hairstyle. After more than year of using it still works brilliant! 10/10

15 May 2023
Unprompted review
Rated 5 out of 5 stars

I put a review earlier on this site

I put a review earlier on this site saying terrible customer service however I revoke that. The past few days I have dealt with an amazing customer service agent called Charles , responded above and beyond what he needed to do . I absolutely love my hair curler and was devastated when it broke , no other comes close . Very very happy that a new one is on its way

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Great site, great Gadget.. No fizzz

Great site, easy slide through the site. I bought rose gold curls for daughter as complaining that tong were burning her hair and making to frizzy. And daughter hair down to her back so actually, takes along time curl. But this game changer actually the haiir twists in we button,, then a few min it beeps and which daughter moon. And not fizzy curl that look burnt with tongs. Beautiful

24 April 2023
Unprompted review
Rated 5 out of 5 stars

I love my dream wave and have…

I love my dream wave and have recommended it to others on several occasions! I’m not good at styling my hair and the dream wave makes it so easy for people like me. I bought my aunt one for Christmas last year and I know of two friends who purchased one after trying mine! Throughly recommend.

9 May 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with them

Absolutely disgusted with them. I loved my curler at first but it stopped working within a year (the barrel would no longer turn) and after sending them the evidence they requested that it didn’t work (videos and photos) they refused to either replace or refund at all. I wouldn’t dream of buying from them again, after paying for such an expensive item, which is clearly faulty and then refusing to replace it, I would sooner buy a similar, cheaper curler from Amazon which would probably last about as long!

1 January 2023
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

Hi Rebecca, If your Dreamwave was faulty within a year due to a manufacturing fault, then it is replaceable. Products on Amazon are not the same quality as we are the original brand and all else are copies that are cheaply made with poor quality batteries and inner workings. If you feel that you did have a manufacturing fault, then please reach out to sales@wylerahair.com and this will be passed to the appropriate team member. Kind Regards Wylera Hair

Rated 1 out of 5 stars

Never known customer services like it

Took from January to April of emailing customer services backwards and forwards to organise a replacement product after receiving a faulty one. Would not use again.
Following the reply:
I had email communication with numerous people with numerous replies to confirm receipt of my responses. Despite receiving an email to confirm they had received a video from myself and acknowledging the fault shown, I then received more requests for more videos for weeks after. I also had to pay my own tracked postage to return the product. I stand by my review.

24 April 2023
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

Hi Kate,

This is not generally the case. We did keep messaging yourself and you seemed to be not receiving this communication; sometimes were were messaging you daily for response. There were also issues uploading some information from your side I can see. As soon as we confirmed there was a fault we did replace and we are sorry that it took so long. Kind Regards Wylera Hair

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