Zwilling J.A. Henckels AG | España Reviews 

Good sales. Very easy to navigate through the catalogue.

I needed help with a recent purchase and advice on a new product. Everyone was helpful and responded in good time.

I use knifes and cutting board from the brand. I love the quality of all their products. Recently I had some issues with the cutting board, and the Customer Care department has been amazing. Not only love the brand but also when it comes to take care of clients it at the same level of the brand. Congrats

I bought a blender a year ago and it works perfectly.
The lid of the portable glass broke, i wrote them and they replace it really quickly and for free.

I am very grateful to the Zwilling company for their prompt attention and the solution I received. Thank you very much, you are the best!

My number one must have in a kitchen
those knifes quality and long time serving are just invincible

A bread knife bought several years ago was accidentally broken without special force.
I contacted ZWILLING by email and Tamara's attention was EXCELLENT.
The knife was replaced by another equivalent because the broken model was no longer manufactured. The shipment was immediate.
The attention and service have been unbeatable.
10/10
Thanks Tamara.

Un cuchillo de pan comprado hace varios años se rompió accidentalmente y sin mediar fuerza especial.
Contacté con ZWILLING por correo electrónico y la atención de Tamara fue EXCELENTE.
El cuchillo fue substituido por otro equivalente por no fabricarse ya el modelo roto. El envío fue inmediato.
La atención y el servicio han sido inmejorables.
10/10
Gracias Tamara.

Excellent service from Zwillings AGAIN. I needed a spare part for a Zwillings Tweezers and Zwillings will supply it for free. It is the second time that I had an experience like this with Zwillings. And in both occasions I had an excellent customer service. Congratulations Tamara & Zwillings!

Totally satisfied. Great products, great client support, fast delivery.
Strongly recommended.

Quality products, speedy delivery

Excellent costumer service
I had a problem with a pad lid. I make a mistake and the solved the problem on the best way, sending a new one an immediately
Ballarini Portofino five stars

Good customer service. One of my pans had a manufacturing defect and they inmediately offered to replace the product. Furthermore, they had to sent the replacement twice without any charge.

Amazing customer service. I made the purchase of a sharpening stone a bit too late on a Friday (my fault) so it did not arrive on time for the event (it was a present). It ended up having some more delay (due to delivery changes I had to request, again my bad), and Tamara asked for the gift to be wrapped so that I did not have to spend time on that when it arrived. Although the delivery company, seur, made me a bit mad (the site would not update the status of the delivery, creating lots of confusión), Tamara was super helpful and responsive. And as always, the item itself is of great quality. More than recommended.

I am amazed with the incredible service I received from Zwilling Henckels Iberia (Tamara). One of my kitchen knives broke and I detected a small rust discolouring on a small part of the break surface, suggesting a production flaw. Despite I owned the knife for many years and no longer had the proof of purchase they sent me a free replacement knife on the basis of the pictures I sent them of the discolouring. I am extremely satisfied with the brand's aftersales service and would strongly recommend buying their products, which have a true life guarantee.

Awesome. Great products, great people, great services.
I had an issue with a hard to find part that i lost and the person at the (Spanish) Customer Service (Tm, her initials) made it easy, warm and effective to recover it. She understood inmediatly the problem and set up the solution straightforward. In line with what the brand means to me.
Problem solved!
God bless Zwilling! ;D

Great experience. Good look&feel and quick delivery.

Excellent products and excellent customer service.

I had a problem with a purchased item, they recognized through pics the product failure and sent a new item with a very easy and quick process