Zenco Legal Ltd Reviews 

9,386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website and straightforward online forms, noting how remarkably simple it is to complete legal paperwork without unnecessary delays. Consumers frequently highlight the exceptionally friendly and professional staff who go out of their way to provide wonderful guidance and total reassurance throughout the entire journey. Though some reviewers initially felt a bit unsure or experienced minor confusion when navigating the digital platform independently, prompt phone assistance readily cleared up any worries. People also mentioned that receiving clear updates and properly checked documents gave them complete confidence in the final results.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online process is... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professional and patient... See more

Service

Clients share positive opinions on service, praising the fast, efficient, and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are exceptionally... See more

Website

Consumers experience great satisfaction with the website, expressing that the online process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of the form and everything was straight forward. The questions were not complicated. However, I note the form was asking for a separate email and phone number for my 90 year old dad who... See more

Company replied

Rated 5 out of 5 stars

Superb service from Zain re setting up my Power of Attorney documentation. Extremely friendly manner,informative,helpful and patient.Cost:very reasonably priced. Thank you so much Zain,you're a... See more

Company replied

Rated 5 out of 5 stars

We decided to get Power of Attorney documents for me and my husband. Googled it and Zenco had so many positive reviews. Well they’ve got another from me. Everything was so simple to do online,... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this service . thought this process would be so difficult to do but found the online process easy . I did need some questions answered, so I booked a telephone call and they... See more

Company replied


Company details

  1. Paralegal Services Provider

About Zenco Legal Ltd

Written by the company

Zenco Legal

We focus on you to bring legal services that separate us from the rest by being; accessible, affordable with amazing service.

We offer our customers same day phone appointments for their convenience for Lasting Powers of Attorney documents, basic and Trust Wills.

We're on average 65% cheaper than high street solicitors with a best price guarantee for peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,386)

2,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All very good

Great to use on line not to much to get your head round! all explained very well prompt and courteous experience Great service.

1 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words Paul ❤️

Rated 5 out of 5 stars

Simply POA

Simply process with clear instructions. Would recommend to anyone and everyone

1 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Barry ❤️

Rated 5 out of 5 stars

The application papers were easy to…

The application papers were easy to follow, and the speed at which they were sent to, I am going on to get them signed and witnessed and posted off. Thank you for help

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words Ian ❤️

Rated 5 out of 5 stars

Was really easy to sort out

Was really easy to sort out. I rang them even though it was online as I had some questions. They were really good at explaining everything and actually completed the process over the phone. Documents were straightforward and easy to complete. It was good that they informed me that they had received them and had got them checked and sent to the office of public guardian for processing that same day.
I would recommend them.

20 August 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback V ❤️

Rated 4 out of 5 stars

Very easy to fill in

Very easy to fill in, once done the paperwork came straight out to me. My only niggle is that I haven't been informed whether it has been sent out after they have checked it yet. Otherwise great. I will be using for other services in the future.

24 August 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Mr Parker, our team will be in touch with you ❤️

Rated 3 out of 5 stars

How can I give a review if I have not…

How can I give a review if I have not received any paperwork yet, im hoping I'll receive it with no problems then maybe I should be asked to give a review

7 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Hello Sonia, thank you for taking the time to write this review. As your documents have only been recently drafted, we kindly ask that out customers allow for 5-7 working days for the documents to arrive. I hope this has provided some clarification on the process. Kind regards, Zenco Legal.

Rated 5 out of 5 stars

Just completed the process for Lasting…

Just completed the process for Lasting Power of Attorney. Zain, who assisted me in filling in the forms on line, made the experience so easy. If you are hesitant, don't be. Thank you Zenco.

7 September 2026
Unprompted review
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Ms Hayward ❤️

Rated 5 out of 5 stars

Very easy to fill in online

Very easy to fill in online, regular updates via email, documents arrived promptly with tabs to help with signing in order & details of procedure. Contact number for advice & help if needed

1 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words Caroline ❤️

Rated 5 out of 5 stars

Worried at first about doing online but…

Worried at first about doing online but no problems every page had a yellow sticker note on to show where to sign the process took a few months you have to send the documents to be authenticated and pay a further fee you can always keep in touch with Zenco Legal Ltd if you have any queries.

7 September 2026
Unprompted review
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Carol ❤️

Rated 5 out of 5 stars

I am very happy with the process so…

I am very happy with the process so far. Easy to use website. Prompt and professional response. Just waiting on documents then will send another review once my documents have been finalised.

7 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the kind words Carla ❤️

Rated 5 out of 5 stars

Would recommend

This was a very easy process and Arthur was extremely helpful and friendly

7 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind feedback Bee ❤️

Rated 5 out of 5 stars

Quick and easy

Quick and easy, had to phone though as payment wouldn't go through. Was on the phone and online for around 20 minutes

7 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the kind words Lee ❤️

Rated 5 out of 5 stars

The simplicity of the form and…

The simplicity of the form and everything was straight forward. The questions were not complicated. However, I note the form was asking for a separate email and phone number for my 90 year old dad who has mixed Alzheimer. I deal with all his issues/correspondences and my email address and phone number is what I use for him because he cannot manage his own affairs at all and would not understand any questions directed at him.

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for your lovely feedback Rosetta. We’re glad you found the form straightforward, and we really appreciate you highlighting this. We completely understand your situation and will take your comments on board ❤️

Rated 5 out of 5 stars

Power of Attorney

We wanted Power of Attorney. Found the online process simple and easy to use. Paperwork arrived promptly

28 August 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the kind words Vivienne ❤️

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