Zenco Legal Ltd Reviews 

9,386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website and straightforward online forms, noting how remarkably simple it is to complete legal paperwork without unnecessary delays. Consumers frequently highlight the exceptionally friendly and professional staff who go out of their way to provide wonderful guidance and total reassurance throughout the entire journey. Though some reviewers initially felt a bit unsure or experienced minor confusion when navigating the digital platform independently, prompt phone assistance readily cleared up any worries. People also mentioned that receiving clear updates and properly checked documents gave them complete confidence in the final results.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online process is... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professional and patient... See more

Service

Clients share positive opinions on service, praising the fast, efficient, and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are exceptionally... See more

Website

Consumers experience great satisfaction with the website, expressing that the online process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of the form and everything was straight forward. The questions were not complicated. However, I note the form was asking for a separate email and phone number for my 90 year old dad who... See more

Company replied

Rated 5 out of 5 stars

Superb service from Zain re setting up my Power of Attorney documentation. Extremely friendly manner,informative,helpful and patient.Cost:very reasonably priced. Thank you so much Zain,you're a... See more

Company replied

Rated 5 out of 5 stars

We decided to get Power of Attorney documents for me and my husband. Googled it and Zenco had so many positive reviews. Well they’ve got another from me. Everything was so simple to do online,... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this service . thought this process would be so difficult to do but found the online process easy . I did need some questions answered, so I booked a telephone call and they... See more

Company replied


Company details

  1. Paralegal Services Provider

About Zenco Legal Ltd

Written by the company

Zenco Legal

We focus on you to bring legal services that separate us from the rest by being; accessible, affordable with amazing service.

We offer our customers same day phone appointments for their convenience for Lasting Powers of Attorney documents, basic and Trust Wills.

We're on average 65% cheaper than high street solicitors with a best price guarantee for peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(9,386)

2,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had some questions that needed…

I had some questions that needed clarity and Antony talked me through them, he was extremely patient and understanding and put my mind at rest.
Would recommend Zenco with regard to Lasting power of attorney.

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the 5 star feedback Philip ❤️

Rated 5 out of 5 stars

Very good service very helpful though…

Very good service very helpful though the total process all staff professional at all times would recommend to everyone thanks for your help

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words ❤️

Rated 5 out of 5 stars

Found the service easy to use

Found the service easy to use. Very clear instructions given on how to complete the forms. Good communications and reassurred that my documents were checked before being sent off.

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Harrison ❤️

Rated 5 out of 5 stars

Very helpful

Very helpful, helped to complete and u destined the information and process.

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words Mark ❤️

Rated 5 out of 5 stars

Excellect

I was initially unsure regarding using Zenco. I filled in an online form, but rang for help to ensure I had done it correctly. However, after speaking with Anthony I was certain I had done the right thing in using Zenco. Thank you Anthony.

3 September 2026
Unprompted review
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words Patricia 🩷

Rated 5 out of 5 stars

Excellent experience

I was a bit skeptical using an online company for legal matters. I've changed my mind completely. Using Zenco Legals was a good experience, very easy to do, all with the peace of mind knowing someone is checking and ensuring you have made the right choices for you. Excellent experience!

3 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the 5 star feedback Sally 🩷

Rated 4 out of 5 stars

Very professional

Very professional. I filled form out online which were straight forward however when I went to pay I didn’t like the terms and conditions so I didn’t finish the applications.
A lovely gentleman rang me the next day to ask what problems I had and that he could go through the forms and payment for me which I did.
Very happy with the service so far.

3 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind feedback Sharon 🩷

Rated 5 out of 5 stars

Had trouble understanding online forms

Had trouble understanding online forms, but rang up and spoke to Matthew and he took us throught the process and explained it as he went along.
We found the process quite easy from then on.
The documents came after a few days and were all clearly marked out and easy to fill in.
So far it has been a very good and efficient service.

25 August 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely kind words Peter 🩷

Rated 5 out of 5 stars

The agent who i dealt with was very…

The agent who i dealt with was very polite patient and very helpful
He explained everything to me and said if i need help just call him back
He made the process essy

3 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback 🩷

Rated 5 out of 5 stars

Application for power of attorney

Very pleasant and informative experience i was guided through every detail so that I knew exactly what I was applying for,all things considered an excellent service.

3 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the 5 star feedback Michael 🩷

Rated 5 out of 5 stars

Great help all the way

Great help all the way. Telephone back up and assistance. Speedy issue of the paperwork.

27 August 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Adrian 🩷

Rated 5 out of 5 stars

Zenco makes it easy

Zenco makes it easy, I was dreading doing the power of attorney, kept putting it off, I should have done it earlier.

1 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the kind words Lisa 🩷

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