ZARA Reviews 

Item arrived with a small manufacturing fault, nothing major but still not something you'd expect for the price. Reaching an actual person to sort a return was surprisingly difficult, mostly automated replies that didn't address the specific issue I described.

My wife has always used Zara. Loves them. I just ordered an item and was surprised that such a successful company used the worlds worst courier.
I was right. Won’t be buying from Zara again.
Item still has still not arrived.

I have never had such a frustrating experience with an online retailer.

I placed my Zara order on June 24. At the time of purchase, I was given an estimated delivery date of July 4. That date came and went without any update or package. Instead, the delivery estimate was quietly pushed back to July 9.

When my order still hadn’t arrived by the end of July 9, I contacted customer service and canceled the order because I was preparing to leave the country to study abroad. I specifically explained that I could not have packages sitting unattended at my home while I was overseas. The representative confirmed that my order was canceled and that I would receive a refund.

It has now been almost two weeks, and I still have not received my money back.

What has made this experience even worse is Zara’s customer service. Every time I call, it is incredibly difficult to communicate because the representatives often do not speak clear English, making it nearly impossible to understand what is happening with my case. On multiple occasions, my calls have also been disconnected or ended before my issue was resolved. Every conversation ends with another promise to “wait a few more days,” yet nothing ever changes.

At this point, it feels like I am being given the runaround while Zara continues to hold onto my money. I paid for products that I never received, canceled the order as instructed, was promised a refund, and weeks later I am still waiting with no resolution.

This level of customer service is completely unacceptable for a company of Zara’s size. Delays happen, but failing to communicate, repeatedly postponing delivery, confirming a cancellation, and then making customers chase their own refund for weeks is unacceptable. I expected much better from a global brand.

I sincerely hope someone at Zara takes responsibility for resolving this because no customer should have to spend weeks calling customer service just to get back money for an order they never received.

I placed my order over two weeks ago and I am still waiting for Evri to deliver it. Every time I contact Evri, I receive the same response: "Sorry for the delay," but nothing actually changes.

When I contacted Zara through live chat to ask about my parcel, I was simply told they were sorry and that I could get a refund. That is not an acceptable solution. What about the time I have wasted waiting for this order? I ordered these items because I needed them, not because I wanted my money back after weeks of waiting.

This has been the worst online shopping experience I have had. I expected much better customer service from Zara. If you are unable to ensure reliable delivery, you should do more to support your customers instead of offering only an apology and a refund.

I would not recommend ordering online from Zara if you need your items urgently.

Absolutely disgusting online customer service. Two of my online orders were cancelled during the sales period, which was incredibly frustrating and disappointing. I don't see the point of shopping online with them if they can't fulfill orders they've accepted. A very poor experience,

I was really looking forward to receiving my recent order from Zara, but unfortunately, it didn’t meet my expectations. I had ordered a pair of shoes that looked stunning online, but when they arrived, they were a completely different color than what was shown. I contacted customer service, which was great and responsive, but it was still frustrating to deal with the return process. I also noticed that the packaging was a bit lackluster, which didn’t help my overall impression. I love Zara's style, but this experience left me feeling a bit let down.

THIEFS AND FRAUDS!

Placed an order worth of more than 100 euro. First, i got a wrong order, with the items that should be delivered to someone else. I sent it back and received an info that the replacement order has been dispatched. It never came! Reason: wrong address. How do you mess up address that already was in your system and has at least one successful delivery, Zara? When i asked for money back, they said they can only send ANOTHER replacement order. This option was not suitable for me cause i was moving countries and had no time for this bullshit anymore. They reimbursed me 3 euros for delivery costs. 3! Which felt like a spit on a face more than anything. Contacting official email also didn’t bring anything.

Neglectful, awful and just disgusting. You deserve to be sued til bankruptcy for stealing from your customers.

SHAME ON YOU!

I was very disappointed with my recent order. When my perfumes arrived, I noticed that one had a price label of £9.50 and the other £19.50, both clearly showing discounted prices. However, I was charged more than those prices.

As a loyal Zara customer, I expect transparent and consistent pricing. Seeing different prices on the products I received made me feel that customers are not being treated equally. This experience has been disappointing, and I hope Zara will explain why this happened and improve its pricing transparency in the future.

Zara has just overpriced trash. I bought a candle for 20 euros which stops to burn in the half and was absolutely not more quality than a 5 euros ikea candle. Also all the t-shirts are very bad quality while every piece cost 20 euros (even three years ago).

This is literally the worst customer support. When you call them, they just tell you to use their chat. Then, when you try to chat with them, you have to wait an eternity only to get the most generic, copy-pasted answer possible.I have a package I can't pick up at a Zara store because their pickup machine is broken. There is absolutely no way to know when it’s going to be fixed or when I can actually get my packages. To top it off, the store employees aren't the friendliest and couldn't tell me a single helpful thing about it.

I placed an order on the Zara website (Order Number: 54372816167), and the package never arrived. DHL marked it as delivered but provided no photo proof, and they officially confirmed to me that they cannot open an inquiry because only the sender (Zara) holds the contract.
Instead of helping, Zara sent me an automated email falsely claiming that I have a contract with DHL and completely washed their hands of the situation. This is a total scam. They legally bear the responsibility for the delivery until it reaches my hands. I demand a humane, responsible treatment that respects their customer base. Worst customer service ever. I demand a full refund for the purchase that never arrived!

Don’t buy online I ordered items of clothing totalling £99.99 items where never delivered to the address
Items delivered elsewhere. When I put in a complaint and notified Zara of this with the evidence they refused to refund the money stating it was delivered
I paid for items I have never received to date. I am disputing this with my bank I will also make a complaint to the consumer rights.this has caused me great distress and disappointment. I have told my friends not to buy from them and they have all supporting me
Let’s all campaign against Zara poor customer services

Shame on zara Reading! Put label on clothes 70% off and when goes to till shows the real price!

Don’t buy furniture from Zara (or confuse it with Zara Home). If you have any problems with your order it will be really painful to get the goods returned and your money back because they only have WhatsApp agents and you get zero empathy or customer service. I ordered a bed and the second box they delivered was the wrong one, so my family slept on the floor while Zara waited for a “specialised department” to help me.

Ordered on 09/07/26, due on 14/07/26. Evri never delivered it. Zara then changed the delivery date to the 15th/16th. Evri confirmed they lost the parcel and I have proof. I sent everything to Zara, but their customer service has been horrible and completely unhelpful.
Evri They are the worst delivery company operating in Great Britain, by a mile. It's embarrassing that big companies like Zara still trust them with people's goods, on top of that I am just speechless Zara customer service I have never ever expected it to be that disgusting and unhelpful and full of AI therapy messages, for this case I will be definitely reporting them to the ADR retailadr.org.uk

I completely agree with the other negative reviews. I had pretty much the same experience.

I went on a weekday because I thought it would be less crowded, but the store was still packed. It was Zara shop in Nice. The queues were so long, especially for the fitting rooms. There were only a few of them, so people were standing around waiting forever just to try on a couple of items. I honestly spent more time in line than actually shopping (just wanted ti try on 3 skirts).

The clothes were okay, but the whole experience was stressful and badly organized. It felt like no one was managing the number of customers in the store. After waiting for so long, I just gave up on trying on a few things and left with nothing.

Really disappointing. I won't be coming back.

I purchased the Pukas Surf Hoodie, had to have it replaced the same week as the zipper simply fell off. Process to exchange it took 6 weeks. Received the replacement, zipper has fallen off again. No option to replace in store, possibility of waiting another 6 weeks for an exchange. So irritating.

I ordered in April and they didn't send my order. Since April they have my money. I talked with they're customer service every day,mails,nothing helps to get my money back. Don't buy never online from them.

I am extremely disappointed with Zara and their customer service. This has been one of the worst shopping experiences I have ever had with a large international company.

My order was never delivered to me. The package was returned to Zara’s warehouse, but I still have not received my refund. It has already been around 20 days since this situation started, and I am still waiting for my money back.

I contacted Zara customer support several times and explained my situation. Instead of helping me resolve the issue, I was told that my refund could not be processed, but no clear explanation or official confirmation was provided. Zara refused to take responsibility for the situation and did not give me any valid reason for keeping my money.

I trusted Zara with a significant amount of money, and now I am left without my order and without my refund. This situation has caused me a lot of stress and frustration.

For such a well-known international company, this level of customer service is unacceptable. The lack of communication, refusal to provide a clear solution, and failure to properly handle my case have completely changed my opinion of Zara.

I cannot recommend Zara based on my experience. I only want my money back for an order that I never received.