ZampleBox Reviews 1,616

If you are looking for an E-juice subscription service ZampleBox is definitely the best!!!! I have been using ZampleBox since August 2023 and I have heard about ZampleBox since 2015 and Have always wanted to try ZampleBox. All the employees at ZampleBox are always extremely helpful, they know what they are doing I will always continue to use this service it makes it so much easier since by law I can't drive it is like Christmas every month I am always excited to receive my ZampleBox every month 10 out of 10 experience!!!!! I have told my friends and family who vape about ZampleBox and they love you guys too!!!

I have updated my address on the website multiply time. you keep omitting the apartment number and i have to chase it down at the post office before it is sent back to you.

Member box came well packed and nothing leaking. However there use to be a description card of the juices with the total savings of the box (no card). Also your customer service could use some work.. I've emailed, called & left messages and used your little chat box. I never received a reply.

I like them I want more of the.

Only leaving this cause company trying to come back -again.Might go well for you for awhile .But this company will screw some of their customer base. Nothing new really ,even I over look comments from personal view on them ,this when I did it back in 2019ish . So have been awhile , so see how comments I found was older then time frame i was seeking info. See google will find a lot info of people and their views on them , they will go back a few years also . I won't lie , concept /company great but people behide it not the best,unsure why . No personal view on them but how they run a company.During their so call move , even thou they did reach out email about it. They never really fulfill people order or half a@# did it with hate/dislike as if you are wasting their time in the sunny state. This is common thing you will see about them from over people views about them . They seem run for 6 months -year then some happen . Maybe something does happen and their having bad luck but in end company still not being run proper and people money -like me ,are being taken and can't get refund or order fulfill proper . STAY AWAY .

Zamplebox does not have an option to change flavors. They sent flavors that turned out to be flavors that I really disliked. So I cancelled that order after they sent it. Then they sent it again the next month! Really???? $33 for something that tastes disgusting, a second time? When I called "Customer Service", I was basically told TOO BAD! After I told her second time that they sent me the wrong order. It was as if she had not heard a thing I said at all! When, out of frustration, I said cancell both orders, she hung up on me. I simply wanted to know if she did indeed cancel both orders as requested. I have been put on permanent hangup. This is not how to run legit business!

They keep sending me the wrong amount or nothing at all. Terrible service

Every month I get 12 new flavors, on time. Want something different, update your flavor profile and the guys are on it.

Love getting a variety of juices! Amazing prices as well.

The fast shipping was really appreciated. I also like the flavors.

I've been a long time customer and understand the change of not being able to pick flavors anymore but there needs to be a way to request certain flavors to not be sent. Case in point, I HATE Pink Drink. I currently have 3 unopened bottles of it due to my dislike but I get one in every box. No way to change that.

I signed up with Zamplebox in 2019 and everything was great. Price was good, juice was good, delivery time was good. All the way up until last year when they changed their website I would've given them 5 stars.

Since "updating" their website I have not (until today) been able to alter my subscription at all. I couldn't change the number of bottles I want, I couldn't change the flavor, could cancel a subscription, could do anything.

The last change I made to my subscription before the updated their website was to change from 12 bottles of juice to 3. I have not received 3 bottles of juice since making that change. One box I received had 1 bottle in it. The other boxes had 2 bottles. So at this point I'm paying $37 for 2 ten-milliliter bottles of juice.

After the second month of that happening I emailed and called attempting to get in contact with any sort of customer service rep. I never got any response. They have an automated voice message saying they'll call back if you leave a message, I left 3 and got nothing. I attempted to cancel my subscription but it never showed up in the "subscription details" section of my account, or anywhere else.

On top of all of that, I had over $100 in "z-bucks" and, despite having checked the box saying the z-bucks would be used before charging my debit card, that never happened. Why have a system like "z-bucks" if you're not going to use it? I guess Zamplebox thought the exact same thing, because ever since the website update I can't find any mention of "z-bucks" anywhere on the website.

On top of all of that, my debit card has not been charged on the same date consistently since April of 2023. Instead they seem to just pick a random day in the 3rd week of a month and charge my account.

I have attempted to contact ZB with all of this information, and never get a response, so here it is in the wider internet.

Bottles don't have flavor names on bottles had to guess or try them. But else service was good and fast delivery.

they were GREAT

I love this company I use them and only them for my e liquid and will continue to do so.

I am rating a 1 star because your site sucks now. Why fix what isn't broken. I have been a customer of yours before but when I went to get the three bottle box the site didn't let me choose what flavor I wanted. I just wanted dessert only flavors but your new site doesn't allow us to change the flavors anymore. Why did you change the site. Its now a lame site. I did order two bottles of the 120 ml bottle juice because for some reason it wouldn't let me order the box. I don't think I will be ordering the three bottle boxes or getting a subscription until the site goes back to how it use to be. It was so much easier and I had 25 zbucks that I can't even use now because you guys decided to screw us over.

There was no communication even after sending a few emails.

This use to be an easy website that you could navigate with ease and make changes. Now you can’t make any changes and customer support is nonexistent.