I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Been ordering for years now. Made a mistake when selecting my "tubes" online. Ordered regular size instead of my normal 100's. Called and customer service was excellent. They made the correction neede... See more
There was one small mishap where I had an order shipped to my father-in-law place it never got there but all my orders have arrived at my place.they were very professional and got the mishap fixed fas... See more
Anna answered me right away. She was patient with my lack of knowledge concerning sending pictures online. My refund for damaged tubes was almost right away. Thank you for fantastic customer service.
Company details
About Tobaccostock
Written by the company
We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Visit TobaccoStock
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Contact info
125 N. Willow st, ste B, 99611, kenai, United States
- 8448776653 ext: 333
- sales@tobaccostock.com
- tobaccostock.com
4.4
Excellent
232 reviews
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with my address and…
I had an issue with my address and within a couple of days they corrected the problem. It wasn't their fault. PayPal auto input wrong address and they quickly corrected the issue. Thank you so much.
1 April 2026
Great Staff
Tobacco Stock staff are always quick to address questions and provide support for my order concerns!
26 March 2026
Reply from Tobaccostock
We truly appreciate your support and are glad to hear our team has been able to quickly assist with your questions and order concerns. Providing fast and helpful service is always our priority. We look forward to serving you again!
Great people!!!!
Great people!!!!! Easy to work with, oolite and freindly, Sofie and Alex are awesome
25 March 2026
Reply from Tobaccostock
We’re really glad to hear you had a great experience with us. Sofie and Alex will definitely appreciate the shoutout 😊
Reply from Tobaccostock
Thank you so much for your kind words!
We’re glad we could assist you quickly and meet your expectations. Providing fast and helpful service is always our goal, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again!
False advertising shipoing options are…
False advertising shipoing options are all the same no matter if you spend extra for quicker shipping. All they will do is print your label and then ship it a week later all shipping optiions are the same and they never give you a tracking number you have to use order number and email on thier website
20 March 2026
Unprompted review
Reply from Tobaccostock
Our shipping policy is clearly outlined on our website, and customers are required to review and agree to these terms before completing checkout. We do not engage in false advertising.
We understand that shipping expectations are important, and we encourage customers to review our policies or reach out with any questions prior to placing an order so they can make an informed decision.
Tracking information is provided once orders are processed and shipped.
If you have any specific concerns about your order, please contact our support team and we’ll be happy to assist.
they responded in a timely manner
3 March 2026
Second to NONE customer Service
I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute it looked like there were going to be issues with my delivery. TS's customer service is way above and beyond anything I have seen in a very long time!
27 February 2026
Reply from Tobaccostock
Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience. We know situations like mail forwarding can be tricky, so we’re really glad we could stay on top of things and help make sure everything went smoothly for you. Your kind words about our customer service mean a lot to our team, and we’re always here whenever you need us. Thanks again for your support!
They just canceled my order for no…
They just canceled my order for no reason buy from someone else your better off
21 February 2026
Unprompted review
Reply from Tobaccostock
Thank you for taking the time to share your feedback.
Your order was canceled due to prior fraudulent activity associated with your account from 2022. At that time, an order was placed and a claim was filed through Route Shipping Protection. The claim was approved and the order was reshipped. After the reshipment, a chargeback was filed without any attempt to contact us to resolve the matter. We also attempted to contact you regarding this matter and requested that you cancel the dispute and provide confirmation, but we did not receive a response. As a result, your account was restricted to protect our business.
We apologize if you did not receive clear communication about this previously. Please understand that chargebacks should be used only as a last resort, as we are always willing to work with customers directly to resolve concerns whenever possible.
Please note our policy on chargebacks (note that we have switched shipping protection providers but the policy is still the same):
As a customer you have the right to file a chargeback if your product has not been delivered and we have not performed service in good faith. However, the customer must in good faith have attempted to resolve the issue with us prior to filing a charge back.
If you purchased Navidium protection with your order, this insurance policy will protect the customer due to loss or damage. No chargeback should occur with us, we are held harmless as the shipping protection provided by Navidium now supersedes. Navidium will take care of the customer issues with the shipment as long as proof of loss or damage is provided.
If a chargeback is issued against us in what we deem to be in a malicious or predatory fashion, we will ban the customer from shopping with us in the future.
Please note that this decision is final and cannot be reversed.
Great Customer Service
I had a mix up on my end and I was amazed at the quick response to help me resolve my mistake. They truly went above and beyond. Very professional and nice.
17 February 2026
Reply from Tobaccostock
Thank you so much for your thoughtful review! We’re really glad we could help get everything sorted out quickly for you. It means a lot to hear that you felt well taken care of, our team is always here to help. We truly appreciate your support and hope to serve you again soon!
My order was lost by USPS in the last…
My order was lost by USPS in the last big snow/ice storm of 2026 (not a big surprise). I purchased the insurance for the order (nyvidium?) Tobacco Stock immediately made up the order. Excellent cust serv. Thanks Tobacco stock.
13 February 2026
Reply from Tobaccostock
Thank you so much for sharing your experience! We know severe weather can sometimes impact shipping, so we’re really glad we could step in quickly and make things right for you. We truly appreciate your support and your kind words, it means a lot to our team!
Great product and great business service!
I've been using their products for years and anytime I have reached out to customer service, I received a response promptly and accurately. Great business!
13 February 2026
Reply from Tobaccostock
We always aim to solve issues quickly and effectively. Thank you for taking the time give us a review!
Good selection and fair prices
Good selection and fair prices. Customer service was good too.
5 February 2026
Reply from Tobaccostock
Thank you for your kind words! We’re really happy to hear you enjoyed our selection, prices, and customer service, that truly means a lot to us. We appreciate your support and can’t wait to serve you again soon!
Tobaccostock has GREAT customer…
Tobaccostock has GREAT customer service. They respond immediately, keep you updated and follow up until the issue is completely resolved. Impressive
6 February 2026
Reply from Tobaccostock
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Providing prompt updates and seeing every issue through to resolution is very important to us, so it means a lot to know that it made a positive difference for you. We look forward to serving you again!
Very good service
28 January 2026
Great purchasing experience
Great purchasing experience. I shipped to the wrong address initially and sent an email to correct it. They promptly changed the shipping address. Thank you!
26 January 2026
BEST customer service!
19 January 2026
Prompt service
19 January 2026
Love the shop
There was one small mishap where I had an order shipped to my father-in-law place it never got there but all my orders have arrived at my place.they were very professional and got the mishap fixed fast I will be ordering from them again.i just would recommend getting a person to answer the phones instead of having to leave a message then wait for a call back.The email worked best for me to get someone.but I give Tobaccostock a 8 star out of 10.
17 December 2025
This is a great company to conduct…
This is a great company to conduct business with.
4 December 2025
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