ZAGG Reviews 

Have a zagg screen protector it worked good as any do with how my phone gets treated. Had warranyed out 2 times in the 5 years so not bad. But they say life time warrenty and then stop making the product for your old phone. Beware if you jave an older phone your warranty will be out of stock and you dont get it. "Lifetime" is faule claim its as long as we keep in stock and try to phase out your old phone.

I purchase a screen protector March of 2026 the screen protector was broken in April of 2026. I completed the Warranty information and was charged $10.91 for shipping and handling. I received the replacement screen with the wipe,cloth,tape and the screen. DID NOT receive a guide to place the screen on my phone. Bad business to charge the fee and send a partial replacement kit.

Once again I am being ignored by ZAGG Customer service regarding the product that I ordered and never received. I have in writing that the order was processed on March 26 and was awaiting a shipping label. On April 10th after an incredibly rude rep had her supervisor email me I was told both by her and the supervisor that the item in no longer in stock, they don't do refunds, and if I provide proof of purchase (again) they would provide a different product. I wrote that this was not an acceptable resolution and wanted a refund but have not heard back from them at all. It has now been 10 days!
This is perhaps the WORST company I have ever dealt with and I am 72 years old. They are rude, unresponsive and at this point I would say they misrepresent their product and their warranty. They are fraudulant.

Why say you have a lifetime warranty only to charge a ridiculously high shipping cost? £7.99 for an item that weighs the same as a letter? Rip off. This should not be sold in the Select as they led us to believe they would do exchanges . Avoid

Avoid buying at all costs. Purchased a £30 Luxe 360 Protect bundle for my new S26 Ultra. The factory sealed box was missing the EZ Apply application tool for applying the glass and the InvisibleShield Glass+ was missing adhesive and the protective coating making it useless, unusable. My missus had the same glass and it was as expected. So I complain to Zagg. Go through the warranty process which was easy enough then Zagg want to charge £8 shipping fee to replace their defective product. Are you kidding me Zagg???? In this day and age, especially when competing with Chinese products that is lousy business practice. A Chinese company would have sent a replacement free, no questions asked. No shipping fees. My first experience using Zagg products. Also my last. Would not recommend to anyone based on a s***** customer experience. Shame you can't give zero stars.

Two screen protectors purchased within a week as both cracked within a day or two.

When I uploaded the receipt to the company website and paid for postage on the ‘free’ replacement screens, my order was subsequently cancelled on the (fraudulent) basis of the receipts not being recognised.

An absolute joke as these weee receipt from an official Apple retailer.

I purchased a screen protector from them less than a year ago, and dropped my phone while walking my dog, and it completely shattered. I contacted them as per the packaging, which I kept, of the screen protector, I was supposed to be under a warranty where I could receive another screen protector for free if mine was damaged. I contacted them to get my free replacement and they said because I didn’t have my physical receipt for the screen protector. It was voided. Even though I had the actual packaging. I purchased the screen protector from Verizon and they unfortunately did not have a physical receipt that I could use either. Complete scam, won’t hold up their end of the deal, even though I purchased it specifically for the warranty. Would not recommend, spend your money elsewhere.

Garbage product. Took 2+ weeks to arrive. Awful customer service. Zagg’s corporate strategy is to get you into their ecosystem then steadily lower product quality and customer service to juice margins. Competitors have significantly better offerings and won’t treat you like crap.

I would say horrific customer service but they do not have any customer service! I was lied to on my first call to track down my replacement order and on the second call I was told that the screen protector I had ordered was on backorder and they weren’t sure when it would come in. The woman also indicated they had no way of contacting me to let me know this. But they were able to process my payment for shipping. I requested a cancellation or a refund, but was told that they can’t cancel an order and do not provide refunds. When I asked to speak to a supervisor, I was told that it would be 15 to 20 minute wait, did I still want to speak to someone. I assured them I would wait. 10 minutes into my wait the same representative came on and said there was no one available to speak with me but they would email me if that’s what I wanted. I asked to be emailed. She questioned me again if I was sure that I wanted an email. I said yes and she indicated it would probably be tonight or tomorrow.
So they have my $15 on a product they don’t have and are telling me I have no recourse. Their products are not what they used to be but I’m stuck with a defective screen protector and will have to buy a different brand. Zagg is THE WORST - product and service!!!

I bought a zagg screen protector for my new IPhone at Verizon. I got the warranty and was looking forward to the protection I bought. The first week I had my phone I dropped it and the screen protector broke. I went on the website and let them know what happened a few days later they denied my claim with no explanation. Later I went back to the Verizon store, told them what happened and the manager called them up and got my warranty reinstated and a new screen protector ordered for delivery. Three days later I got an email form zagg saying they were denying my claim and canceling my warranty.
Not only do they make an inferior screen protector, they are also crooks, taking my money, telling the Verizon store manager a lie and their warranty isn’t worth the paper it’s written on. My advice, don’t do business with them. Their word is crap and so are their screen protectors. Stay away.

Absolutely terrible screen protector. Literally broke dropping on the carpet from a table. I cannot believe I bought into the Verizon guy's recommendation to buy the excruciatingly expensive, worthless piece of glass. They keep replacing "free" with " pay," but I pay a wild shipping cost that they're obviously skimming off of; I genuinely hope someone reads this review and stays away from this company.

Zagg used to be a great company WHEN you could actually rely on them to get a product to you. Now, for the past two orders, they have never arrived. I paid shipping only to never get the product! Contacting their non existent customer service (AI) is ridiculous. You get an email saying they are working on things, then another email saying “we haven’t heard from you so we’ve closed your case.” I will no longer be using their product. There are many other options with much better customer service.

Bought a pixel watch 4 screen protector what a rip off. £20 for a small piece of plastic film that barely sticks and is terrible to apply. Instructions are terrible. Do not waste your money

My grandchildren was able to get chocolate in places that chocolate shouldn’t be in my phone Jake at the Rexburg location was able to help me get the mess cleaned up kudos to Jake

The worst screen protectors ever! Verizon should be ashamed that they sell this trash! Bought a new iPhone and was talked into this screen protector for safety. Cracked the first one the second day I had it. Dropped it off my couch onto carpet and it cracked. Got the replacement, and it cracked the same day, after just placing in my pocket! Scam for the money they charge!

This company is a scam based on their promises and delivery of actual results. I waited about two weeks to get an answer on when mr 'screen protector' replacement was going to be sent out. Then I finally got an answer that it was being shipped, that's where the real complaint started. It was supposedly delivered last friday, it wasn't. Can't find a number to call or a person th chat with online. Evertthing is via email. Three days into waiting I get a canned message saying 'they're on it' i sent another one, three days later same message. No response no answer and no replacement. Frustrations continue to mount.

The screen protector cracked the first day. I requested a replacement. The replacement was "free" BUT they charge $9.95 for shipping a small, thin piece of plastic. I think that's where they make their money--overcharging for shipping. Then they use the cheapest delivery services and many are not delivered at all. You have to call Zagg to complain. I was on hold for 30 minutes. The customer service guy was great and I got my replacement screen several weeks after I first requested it. ZAGG IS A RIP-OFF!!!!

My order appears to be lost. Their online chat bot is useless. And I’ve been sitting on hold for 15 minutes to talk to a human. As if I have nothing better to do with my day. Will never buy anything from this company ever again.

I tried to order a case and a screen protector for my Iphone 15. The case I selected indicated it was for an Iphone 15 but after I purchased the product, it showed up as an Iphone 15 pro. When I tried to contact them, it took a week for their reply - too late to modify the order.

Then when I applied the screen protector two dots showed up and after another week delay in responding they are denying the dots are due to the screen protector.

I ordered a replacement screen protector on February 16. Today is March 6 and I'm still waiting. This is exceedingly frustrating. @AT&T it was much better when I could just walk into your store and get it. I'll have to consider switching to a different brand.