YuLife Reviews 

914
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the mobile application is exceptionally useful, providing great motivation and wonderful rewards for maintaining a healthy and active lifestyle. Users find the platform to be an essential asset that seamlessly integrates into their daily routines. People also highlight the outstanding support team, noting their rapid response times and friendly, patient attitude when resolving technical issues. Consumers consistently express deep satisfaction with the efficient communication, helpful guidance, and professional assistance provided by staff members during every interaction. Reviewers appreciate how quickly questions are answered and problems are solved.

What people talk about most

Customer service

Consumers find customer service to be positive, frequently praising prompt responses, helpful agents, and... See more

Staff

Customers had positive experiences with staff, expressing great satisfaction with the helpful, polite, and... See more

Response time

Reviewers highlight great satisfaction regarding response time, frequently praising the prompt communication... See more

Application

Customers consistently note positive experiences with application, praising the motivating platform, amazing... See more

Service

People report positive experiences with service, often highlighting prompt responses and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love it.Have challenges,bonus challenges for more points and meditation is very plesunt.I never do meditation before i have this ap,but now i love it and is help me a lot to relax after long work an... See more

Company replied

Rated 5 out of 5 stars

The app works very well to provide motivation for quests to keep mind and body active. Points earned from quests can be converted to many discounts or gift vouchers. Customer support, if you should ne... See more

Rated 5 out of 5 stars

Robyn was amazing! Best customer service Iv experienced in a long time. She solved my issue with ease and was very knowledgeable of how to fix it. She went above and beyond with a follow up and vey fr... See more

Company replied

Rated 5 out of 5 stars

What a great app this is! Do your normal daily routine or challenge yourselves. Whatever it is, you can be rewarded for doing what your day entails. An incentive to keep fit and moving.

Company replied


Company details

  1. Business to Business Service
  2. also in
  3. Human Resource Consulting
  4. Income Protection Insurance Company
  5. Insurance Company
  6. Life Insurance Agency

Written by the company

Health and wellbeing, made part of everyday life. YuLife is an employee benefit people actually love that is designed to help you live healthier, happier days by turning small, everyday actions into something that feels good and keeps you coming back. Move a little. Pause for a moment. Build healthy habits that fit into real life and grow over time. YuLife rewards progress, not perfection, so wellbeing feels supportive, motivating, and easy to stick with. Alongside the experience, YuLife brings your employee benefits into one simple, joyful app. It helps you understand what support is available and makes it easier to access wellbeing tools, rewards, and insurance-backed protection when you need it. Because inspiring life means helping people feel supported every day, and not just when something goes wrong.


Contact info

4.9

Excellent

TrustScore 5 out of 5

914 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(914)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great app and support

I have found YuLife to be an excellent work benefits app and the support team are always responsive and helpful, really easy to use

23 February 2026
YuLife logo

Reply from YuLife

We're so glad to hear that you're enjoying the app, and we appreciate you taking the time to leave this lovely review :)

Rated 5 out of 5 stars

Quick response to issue

Quick response to issue, very helpful. I am a team leader at work and the service provided to colleagues in need has also been very good

17 February 2026
YuLife logo

Reply from YuLife

Thanks for this lovely review; I'm so pleased to hear that you and your colleagues have found everything helpful. We're always here if you have any other questions ☺️

Rated 5 out of 5 stars

I love how fast and effective your…

I love how fast and effective your communication system is. I also love the positive motivation you give. YuLife becomes apart of my daily life that helps with my wellbeing.

3 February 2026
YuLife logo

Reply from YuLife

Thank you for taking the time to leave this lovely review! We love having you on board ☺️

Rated 5 out of 5 stars

Yu Life is a great asset to our…

Yu Life is a great asset to our business, and the team at Yu Life are all fab. I would like to say a special thank you to Jade who I contacted via the "chat" function. She was helpful patient and informative, and we did solve our problem in the end. Thank you Jade.

7 January 2026
Unprompted review
YuLife logo

Reply from YuLife

Thank you for this lovely review; we really appreciate you taking the time, and we'll pass your thanks on to Jade ☺️

Rated 5 out of 5 stars

Thanks to my workplace

Thanks to my workplace, I have access to YuLife, and I'm really impressed. The interface is user-friendly, and it offers plenty of ways to gather yucoins that can be exchanged for vouchers and other exciting rewards. Highly recommend it!

30 December 2025
Unprompted review
YuLife logo

Reply from YuLife

Thank you for taking the time to leave such a kind review. We really appreciate your feedback, and we wish you a very Happy New Year!

Rated 1 out of 5 stars

Products and services offered are great…

Products and services offered are great as an offering with the app and fits into leading a healthier life.

However they let themselves down in communication or lack of it, at times they need chasing when there are queries and there seems a lack of ownership to deal with queries to a satisfactory level.

24 November 2025
Unprompted review
YuLife logo

Reply from YuLife

Thank you for taking the time to leave this review. We appreciate all feedback, and we're always looking to improve. I'd love to make sure that everything is sorted for you, so please pop an email over to support@yulife.com if there's anything in particular that is outstanding.

Rated 5 out of 5 stars

I made an enquiry with YuLife and asked…

I made an enquiry with YuLife and asked a question. MY question was answer with minutes. What stood out for me through was the fact that the Lady at YuLife followed up my enquiry by asking if I had managed to sort my issue.

11 December 2025
YuLife logo

Reply from YuLife

So glad everything got sorted, and thank you for taking the time to leave this lovely feedback 💖

Rated 5 out of 5 stars

Counting steps

Had an issue with steps being counted. Yulife looked into it thoroughly, kept me informed, tried various things until it was resolved. Excellent.

24 November 2025
YuLife logo

Reply from YuLife

We're always here if you need us 💖

Rated 5 out of 5 stars

Really is an easy app to use

I get access to YuLife through my employer and I think its great, very easy to use and lots of opportunities to earn yucoins to convert to vouchers and other fun things.
Would definitely.

7 November 2025
Rated 5 out of 5 stars

Helping in engaging in different…

Helping in engaging in different activities, i love youdoku now, before i was doing less exercise, i had a faint idea of meditation- now i have more knowledge of it and i just love it . Thank you Youlife💕

5 November 2025
Rated 1 out of 5 stars

Poor customer service and no accountability from YuLife

I received several £40 Apple Gift Cards through YuLife, but one was automatically added to my Apple account without asking for confirmation. I couldn’t use it in-store or online for my phone repair and had to pay in cash.

I’ve spent weeks contacting YuLife, Runa, and Apple, and none of them have taken responsibility. YuLife even admitted that Face ID can automatically redeem the card but still refused to replace or refund it.

Their complaints team said it’s “beyond their control,” even though the voucher was issued through their own rewards platform. I’ve now had to escalate this to the Financial Ombudsman Service.

Very disappointed if something goes wrong, YuLife offers no real help or accountability.

13 October 2025
Unprompted review
YuLife logo

Reply from YuLife

Hi Paulina, I appreciate you taking the time to leave this feedback, as we are always aiming to improve our customer experience. As my colleague mentioned, because your voucher has been successfully redeemed to your Apple account, we're unable to refund or replace it. I'm sorry that the Apple system applied one of your vouchers to the account, and that we haven't been able to help you further on this occasion.

Rated 5 out of 5 stars

I love it

I love it.Have challenges,bonus challenges for more points and meditation is very plesunt.I never do meditation before i have this ap,but now i love it and is help me a lot to relax after long work and stressful day. Support line is very helpful and quick if you need help or have question. Very useful ap.

15 December 2024
YuLife logo

Reply from YuLife

Thanks for leaving this review; we love having you on board 🤩

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