Yours Clothing Reviews 

Bought some new outfits late last night dispatched super quick i paid for guaranteed next day and has arrived today and all fits perfectly the quality is amazing too looks exactly like the pictures will always shop here from now on :) thankyou

I purchased items on 7th Jan, did not receive a confirmation email from Yours Clothing, no invoice or documents received with my parcel. Luckily purchased through Klarna. The issue is that I am unable to use the returns portal to arrange for the return as the portal does not recognized the reference number or my email address (I have the reference number via the Klarna transaction). Sending emails to the customer service results only in automated scripted responses. I also cant find a telephone number that works if you are non UK resident. This was my first purchase. I dont think that I will purchase again!

Great rang of different clothes and colour very easy to u the yours clothing app to place order all size to fit

Delivery was was on time .item was excellent quality.

I ordered a Long Tall Sally Tall Waterproof Fleece Lined Robe with the £2.99 Yodel delivery option for the next working day to a Yodel store. At least 5 working days later I was still waiting and complained to Yours the parent co. Turns out Yodel had managed to damage the parcel and decided to return it to Yours after over a week. Yours gave me a prompt refund, which is helpful, although, from a customer perspective, the shopping experience with Yours has ultimately been a waste of time, i.e. waiting for something that actually never arrives.

It is a shame because I actually still want the LTS Robe but I’m not risking another failed delivery situation, so will be forced to buy a less preferable product from a different retailer e.g. Regatta, so this is really a Lose-Lose situation for customer and retailer, because of Your’s use of incompetent Yodel.

Shopping issues are clearly a first-world problem, but at a time when people have decreasing disposable income and retailers are fighting for customers, to lose out on revenue because of basic logistics (rather than e.g. rubbish product, price), is poor performance. Please do better Yours, because I was a loyal customer of the physical LTS store, was delighted to now discover the brand was still alive/you bought it, but now disappointed that I can’t buy because I can’t trust that you’ll actually fulfil my order.

I was bought an gift card for £50 for Christmas ordered some shoes didn’t fit returned they sent me back an e voucher for £45 they deducted £5 for return then bought a skirt for £24.99 which left £20 on the e voucher then went to buy another item and it flashed back nothing on the voucher so yours have said you can only use the voucher once so I have lost £20 and they won’t refund the said amount absolute joke so they have pocketed £20 if you have a e voucher from these people use the total amount where does it say you need to use the whole amount

Always a great service. Choose your outfit in your size head to checkout and fill out the details. They give you an expected delivery date, so what could be easier.

Yours Clothing is great for plus size Clothing. I've enjoyed using them to buy clothes over the last few years.
I have wide feet (Size 7) & find it really hard to shop for shoes/ heels/trainers.
Last November, I ordered a pair of platform chunky heels & a pair of chunky loafers from them in Size 7 Extra-wide feet. I was so disappointed with both shoes. Verdict of chunky loafers: the width was so narrow. I couldn't get my foot in the shoe! There was no way the loafer was extra wide-foot.
Verdict of chuncky heels: the strap at the top of the heel couldn't go all way around my ankle & it only had 2 holes for the buckle. The strap just needed to be a few inches longer (and have more holes for the buckle) & it would'vebeen perfect.
In my opinion, there was no way either shoe was extra wide-foot. Really disappointed & had to return them both. Its a real shame as both the heels & loafers felt really comfortable for the most part - it just didn't fit they way it was supposed to.

That said, I still recommend Yours Clothing for tops/dresses/trousers etc. The only letdown for me is they have questionable sizing for their wide-feet/ extra wide-feet range of footwear. Because of this, I can only give the company a maximum of 4 stars.

Pleased with my order thank you Yours!

Not only do they have fashionable clothes for us big girls (and boys) but the customer care is brilliant and obviously in this country.
Donna was so friendly and helpful and resolved my problem instantly. Excellent!

Please send your staffs on a customer service training course. Some staff are so bad- mannered. Bad for business!

Been waiting for chat answer for 25 minutes now!!! Customer service is awful

Yours Clothing’s handling of order YM016-3190-5385 exemplifies corporate negligence and flagrant disregard for consumer law. I specifically paid £5.99 for “GUARANTEED Next Day Delivery,” a contractual promise they utterly failed to honour. EVRI sent an automated no-reply email before 9am on 12 January 2026 admitting “it’s taking longer than we expected… delays can be very frustrating,” deliberately rendering customer support impossible during their self-confessed failure. Delivery finally arrived 48 hours late on 13 January at 14:28, precisely the Consumer Rights Act 2015 Section 28 breach of express time-critical service that demands full remedy.
Despite my detailed formal complaint and Letter Before Action citing statutory rights, they offered only a grudging partial £5.99 refund after dispute escalation, tacitly admitting liability while hiding behind an indefensible “policy” to reject compensation for the distress and inconvenience caused. Legally, retailers bear complete chain-of-supply responsibility. Blaming their courier holds no water. Their abrupt complaint closure without proper investigation further ignored Consumer Rights Act Section 31 remedies and Equality Act 2010 duties owed to customers with protected characteristics who depend on reliable delivery timing.

Such cavalier treatment from a major retailer is inexcusable. Zero stars, if only that option existed. Escalating via Barclays chargeback (Visa Rule 13.3) and small claims court. Steer clear.

First I must say this is an update to my last review about missing items I have now received the items from yours clothing after an investigation by yours clothing and will be ordering from them again as I really do like their clothing

Browsing, ordering and delivery very easy.
Maybe browsing too good as I bought more than I intended!!!

Sizes true to measurements
Speedy delivery
User friendly returns
Excellent shopping experience

I’ve been a loyal customer for years, but my recent experience has been unacceptable. I returned eight items and was refunded for only five. After spending considerable time trying to resolve this through the online chat system, I eventually received an email stating that only five items were received. Despite requesting a full investigation and suggesting they check with their courier (Evri), no meaningful action was taken. I had paid for all items upfront, so they are fraudulently keeping money I paid to them, for items I do not have.
Customer service was extremely difficult to reach, relying heavily on chatbots and delayed email responses, which made the process frustrating and inefficient. This lack of accountability and unwillingness to properly investigate is deeply concerning. Combined with previous issues around product quality, this experience has led me to close my account.
I cannot recommend this company and urge them to review their return and customer service processes to prevent similar situations for others. If you plan to shop here (I do not recommend it), I strongly advise keeping detailed records of your returns and refunds to avoid potential issues.

Had a great service and was kept updated from start to finish until I received my items. Will be ordering from then again.

I sized up and it fits perfectly which means it’s slightly small fitting and it looks like it would be a decent material but it’s a Lycra type material so quite expensive for what it is but it fits nice and looks ok

I've ordered from YC several times and have always been satisfied. Unfortunately, something has gone wrong in recent weeks, and I can't reach YC. I want to return a part of my order. First, I couldn't create a return. I received good help with this via email. After that, I couldn't create a return label. I kept getting an error message that it couldn't be sent to me. I tried several ways to contact YC: via the website, by phone (the phone number doesn't work from the Netherlands), via Facebook (messages couldn't be sent), and again via the website (no response at all). I just want to return a part of my order and recieve a return label for this. Please help!