Yours Clothing Reviews 

Yours Clothing’s handling of order YM016-3190-5385 exemplifies corporate negligence and flagrant disregard for consumer law. I specifically paid £5.99 for “GUARANTEED Next Day Delivery,” a contractual promise they utterly failed to honour. EVRI sent an automated no-reply email before 9am on 12 January 2026 admitting “it’s taking longer than we expected… delays can be very frustrating,” deliberately rendering customer support impossible during their self-confessed failure. Delivery finally arrived 48 hours late on 13 January at 14:28, precisely the Consumer Rights Act 2015 Section 28 breach of express time-critical service that demands full remedy.
Despite my detailed formal complaint and Letter Before Action citing statutory rights, they offered only a grudging partial £5.99 refund after dispute escalation, tacitly admitting liability while hiding behind an indefensible “policy” to reject compensation for the distress and inconvenience caused. Legally, retailers bear complete chain-of-supply responsibility. Blaming their courier holds no water. Their abrupt complaint closure without proper investigation further ignored Consumer Rights Act Section 31 remedies and Equality Act 2010 duties owed to customers with protected characteristics who depend on reliable delivery timing.

Such cavalier treatment from a major retailer is inexcusable. Zero stars, if only that option existed. Escalating via Barclays chargeback (Visa Rule 13.3) and small claims court. Steer clear.

First I must say this is an update to my last review about missing items I have now received the items from yours clothing after an investigation by yours clothing and will be ordering from them again as I really do like their clothing

Browsing, ordering and delivery very easy.
Maybe browsing too good as I bought more than I intended!!!

Sizes true to measurements
Speedy delivery
User friendly returns
Excellent shopping experience

I’ve been a loyal customer for years, but my recent experience has been unacceptable. I returned eight items and was refunded for only five. After spending considerable time trying to resolve this through the online chat system, I eventually received an email stating that only five items were received. Despite requesting a full investigation and suggesting they check with their courier (Evri), no meaningful action was taken. I had paid for all items upfront, so they are fraudulently keeping money I paid to them, for items I do not have.
Customer service was extremely difficult to reach, relying heavily on chatbots and delayed email responses, which made the process frustrating and inefficient. This lack of accountability and unwillingness to properly investigate is deeply concerning. Combined with previous issues around product quality, this experience has led me to close my account.
I cannot recommend this company and urge them to review their return and customer service processes to prevent similar situations for others. If you plan to shop here (I do not recommend it), I strongly advise keeping detailed records of your returns and refunds to avoid potential issues.

Had a great service and was kept updated from start to finish until I received my items. Will be ordering from then again.

I sized up and it fits perfectly which means it’s slightly small fitting and it looks like it would be a decent material but it’s a Lycra type material so quite expensive for what it is but it fits nice and looks ok

I've ordered from YC several times and have always been satisfied. Unfortunately, something has gone wrong in recent weeks, and I can't reach YC. I want to return a part of my order. First, I couldn't create a return. I received good help with this via email. After that, I couldn't create a return label. I kept getting an error message that it couldn't be sent to me. I tried several ways to contact YC: via the website, by phone (the phone number doesn't work from the Netherlands), via Facebook (messages couldn't be sent), and again via the website (no response at all). I just want to return a part of my order and recieve a return label for this. Please help!

Easy to order and collect. Very disappointed with the top as no cami with it un like the photo and very flimsy material.

Speedy delivery of goods considering the very short order date. Everything arrived before Christmas even though it was only ordered on 21st December.

Staff were efficient and friendly when I collected my order.

The delivery was fine- everything arrived on time.
However, a teal jumper had a moth hole in the reverse. Too late to send it back, tags removed and discarded. Also a size 20 top- tags said 20. Inner label said 22-24. Still wearable though.

Great Service again from Yours and BadRhino

Never recieved the item . So im £70.00 down .

Excellent efficient and trouble free transaction and speedy delivery

Product true to size and good quality. More information on the shipping would've been helpful.

the cloths are well made and lovely to wear.
they arrived well packaged.
delivery was very quick. right fit. i find most plus sizes are not true to size, but not with yours.
very happy with my item. i was surprised how quick they came, being the christmas period

The website is easy to navigate and the ordering process is easy. My order was delivered quickly within a few days.

Quick delivery and item as expected

Was so easy to use the website & ordering service.