I was contacted by Your Brand cover in regards to insurance cover for our white good Which have been insured with another company, we were given a total price for the three items which save us ove... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a lovely phone call regarding cheaper cover for my appliances can I say Lucy Cox was a lovely polite lady who helped me ,she was so clear on everything and even got my policy alot cheaper than w... See more
Company replied
I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... See more
Company replied
I received a cold call from this company, but the friendliness and passion with which Aston "sold" me, together with the cost saving they could provide, convinced me to move my policy to them. No ful... See more
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Company details
Written by the company
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contact info
United Kingdom
- www.yourbrandcover.com
4.6
Excellent
424 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Very professional and helpful with my…
Very professional and helpful with my insurance on my electrical items, would recommend to my friends and family
21 January 2026
Reply from Your Brand Cover
Dear Tyson,
Thank you for your kind review.
We’re really pleased to hear you found our service professional and helpful, and we truly appreciate your recommendation to friends and family.
Kind regards
Your Brand Cover
Brilliant Service
I contacted Your Brand Cover as our Bosch Induction Hob had decided to give up on us, the engineer came out a few days later to give the verdict that a new circuit board was needed, unfortunately, this had been discontinued, and because of this a new Induction Hob was required. We had an option of picking a new one, from 3 brands, we wasn’t happy with the choices they gave us, they then gave us another 3 brands to choose from, and we picked 1 which was installed a few days later, and Your Brand Cover kept us updated the whole time. Fantastic Service….. thank you
21 January 2026
Reply from Your Brand Cover
Dear Sue,
Thank you so much for taking the time to leave your review.
We’re really pleased we could help get things sorted quickly after your Bosch induction hob couldn’t be repaired.
It’s great to hear you were happy with the updated options, the installation was completed promptly, and that our team kept you informed throughout.
Thanks again for your kind words — it really means a lot to us.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Thank you for your kind review!
We’re really pleased to hear you received helpful and brilliant service — we truly appreciate your support.
Kind regards
Your Brand Cover
Paul was friendly and thorough
Paul was friendly and thorough. Explained policy in simple words. Quick and efficient
20 January 2026
Reply from Your Brand Cover
Dear Thomas,
Thank you for your lovely review.
We’re really pleased to hear Paul was friendly, and that he explained everything clearly in simple terms.
It’s great to know the service was quick and efficient too.
Kind regards
Your Brand Cover
5 STAR SERVICE
Excellent company for appliance insurance very professional and extremely helpful
19 January 2026
Reply from Your Brand Cover
Dear Mr. Khan,
Thank you for taking the time to leave a review. We’re really pleased to hear you found us professional and extremely helpful, and we truly appreciate your support.
If you ever need us, we’re always here to help.
Kind regards
Your Brand Cover
Was helpful and explained what the…
Was helpful and explained what the package contained
19 January 2026
Reply from Your Brand Cover
Dear Christine,
Thank you for taking the time to leave a review. We’re really glad we could help and make everything clear for you. If you ever need us, we’re always here to help.
Kind regards
Your Brand Cover
Every thing all the cover and help i…
Every thing all the cover and help i need to cover
15 January 2026
Reply from Your Brand Cover
Dear Pamela,
Thank you for your review. We’re really pleased to hear you’ve got all the cover and support you need, and that everything was explained clearly for you.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Timothy,
Thank you for your review. We’re really pleased to hear Paul was helpful and polite. We’ll be sure to pass your feedback on to him.
Kind regards
Your Brand Cover
Your Brand Cover Review
We are happy with the service received so far and Louis explained the cover for our appliances in detail. Many thanks Mr B and Mrs LGaunt
16 January 2026
Reply from Your Brand Cover
Hi Mr B and Mrs Gaunt,
Thank you for your kind review.
We’re really pleased to hear you’ve been happy with the service so far, and that Louis took the time to explain your appliance cover in detail.
Many thanks for choosing Your Brand Cover.
Kind regards
Your Brand Cover
Excellent Company.
Since changing to Your Brand Cover, they have been brilliant in keeping in touch with me, and keeping me up to date with everything. I spoke to Louis this morning, checking that I had all the Appliances I wanted covered. Very pleasant gentleman and very thorough. Excellent service.
16 January 2026
Reply from Your Brand Cover
Dear Carol,
Thank you for your lovely review. We’re so pleased to hear you’ve been happy since moving to Your Brand Cover, and that we’ve kept you updated along the way.
It’s great to know Louis was pleasant, thorough, and took the time to check you had all the appliances you wanted covered. We’ll be sure to pass your kind words on to him.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Jasmine,
Thank you for your kind review. We’re really pleased to hear Paul was so informative and provided great service. We’ll be sure to pass your feedback on to him.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Lynne,
Thank you for your review. We’re really pleased to hear the gentleman you spoke to was very helpful and made things easier for you.
Kind regards
Your Brand Cover
Very helpful and friendly
Very helpful and friendly service helped me understand the plan and very happy with the outcome would recommend your brand cover they could not fix my washing machine do got me a new one
14 January 2026
Reply from Your Brand Cover
Dear Linda,
Thank you for your lovely review. We’re really pleased to hear you found our team helpful and friendly, and that everything was clearly explained.
We’re also glad we were able to resolve things for you and get a replacement sorted when your washing machine couldn’t be repaired. Thanks again for recommending us.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Kevin,
Thank you for your kind review. We’re really pleased to hear everything was easy to follow and explained clearly.
Thanks again for your support.
Kind regards
Your Brand Cover
Can't remember the advisor name but I…
Can't remember the advisor name but I would like the lovely gentleman was so caring explained everything in detail regarding my cover will highly recommend great job mate keep up your excellent customer service
13 January 2026
Reply from Your Brand Cover
Dear Joan,
Thank you for your lovely feedback. We’re so pleased to hear our advisor was caring and took the time to explain everything clearly regarding your cover.
We really appreciate your recommendation and kind words — we’ll be sure to pass this on to the team.
Kind regards
Your Brand Cover
New customer contact call from Alfie.....
I was very pleased with my customer contact telephone call from Alfie. He considered everything I could possibly want when changing my washer/dryer cover. He also answered my questions promptly and provided accurate information. I perceive that he provides a good company profile as a representative. I could understand how and why I could change my insurance. I was also pleased with the price and the options. I will very definitely choose to change to Your Brand Cover when I get the information in the post in a few days.
Eleanor Walker-Jung
13 January 2026
Unprompted review
Reply from Your Brand Cover
Hi Eleanor,
Thank you for your lovely review. We’re really pleased to hear Alfie took the time to go through everything with you clearly, and helped you feel confident about your cover options.
It’s great to know you were happy with the price and the choices available, and we look forward to welcoming you to Your Brand Cover once your paperwork arrives.
Kind regards
Your Brand Cover
Your Brand Cover
This company were an absolute bully. I didnt sign up for any cover, and now they are trying to get a payment for cancellation. Which i do not owe a penny. They also tried last night to set up a direct debit on my bank account which has been cancelled and reported to the police. A company full of bullies trying to pressure someone with mental health issues is absolutely disgusting. Avoid at all costs. Scammers and extortionist. I've also had threatening and harassing messages to my email address.
14 January 2026
Unprompted review
Reply from Your Brand Cover
Hello,
We’re sorry to read this review and are concerned by the allegations raised.
For clarity, our records show that a sale was agreed with one of our agents, Tom, at 1:06pm on 17/12/2025, and the associated paperwork was emailed directly to you at 10:01am on 18/12/2025. During the call on 17/12/2025, agreement was also given for the cover to proceed, including the setup of a direct debit. All sales calls are recorded for transparency and compliance.
Following a review of the cancellation request, the reason provided was that you chose to remain with an existing provider. In line with our Terms and Conditions, a cancellation fee may apply in these circumstances.
That said, we take any concerns relating to distress, mental health, or inappropriate contact extremely seriously. Your Brand Cover does not tolerate bullying or harassment, and we do not take payments or set up direct debits without clear consent.
As this is a public forum, we’re unable to discuss individual account details here. We would welcome the opportunity to review this fully with you and address any concerns directly.
Kind Regards
Your Brand Cover
The staff member was polite…
The staff member was polite professional and explained in detail. Even help me decide on what would need covered and what deals I can get.
9 January 2026
Reply from Your Brand Cover
Dear Edward,
Thank you for taking the time to leave us a review. We’re really pleased to hear that our team member was polite, professional, and took the time to explain everything clearly to help you decide what cover suited you best.
Providing clear, honest guidance is very important to us, so your feedback means a lot.
Kind regards
Your Brand Cover
Excellent customer service explained it…
Excellent customer service explained it all very well I told him he was excellent at his job he’s goin places good luck kind regards Shelley
5 January 2026
Reply from Your Brand Cover
Hi Shelley,
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that everything was explained clearly and that you felt well looked after. Your encouragement will certainly mean a lot to the team member you spoke with.
Thanks again for your lovely feedback.
Kind regards
Your Brand Cover
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