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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers were dissatisfied with the products, frequently mentioning poor quality, particularly regarding poke bowls and sushi. People often found the food to be bland, dry, or reheated, with issues like hard rice, small portions, and a lack of fresh ingredients. The quality of the sushi was a common concern, with some finding it substandard, poorly prepared, or containing bones. However, some customers also noted positive experiences with the staff and service, describing them as friendly, efficient, and providing good service with a smile. A few people enjoyed new dishes and found the food to be fresh and tasty, with some even praising specific staff members for their helpfulness.

What people talk about most

Product

Consumers consistently express disappointment with the product. Many reviewers describe the food as poor... See more

Quality

Clients share negative opinions on quality. Many reviewers found the food to be of poor quality, describing... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being friendly,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting efficient... See more

Retail

Customers had ambiguous experiences with retail. While some reviewers enjoyed specific products, such as... See more

Based on these reviews

Rated 1 out of 5 stars

Poor quality poke bowl - tons of rice, disappointingly sparse chicken and vegetables. Really the worst I have had from anywhere. When heated up it creates quite a stodgy mess. Poke bowls should be... See more

Rated 1 out of 5 stars

Package sushi sold at Tesco As one of the larger sushi companies in the UK, they can’t even cook rice properly — it’s hard and dry. I just don’t understand how they can keep operating like this. If t... See more

Rated 1 out of 5 stars

My young son was bought a Yo Sushi gift voucher for his birthday, but was unable to make the trip to use it until a year later. Within three weeks of the expiry date we made contact with Yo Sushi... See more

Rated 5 out of 5 stars

Picked up the deal on Wednesday 18rth March from Yo Sushi Express Baguley. Good variety, super tasty freshly made sushi and efficient lovely girl provided service with a smile, what else can you wish... See more

Rated 5 out of 5 stars

Yo Sushi Selfridges Birmingham Though there was a queue to get seats for two the service was fantastic. Love their new dishes for winter season. There was always someone available with a smile on the... See more

Rated 5 out of 5 stars

Yo Kiosk in Loughborough is fantastic! Great customer service, always friendly and welcoming, great value for money. My children absolutely love sushi, and this is by far the best we’ve found. Fresh,... See more

Rated 5 out of 5 stars

Wonderful service from Laura. TOPS all around. It was.my first time.e having a Ramen and i was not disappointed . Thanks to Chef Dave. I'll be back again soon

Rated 5 out of 5 stars

I really enjoy there salmon poke you can get in the shops I usually hate healthy foods but this tastes so good!

Rated 1 out of 5 stars

Really terrible quality Salmon sushi tray from Tesco, the rice is badly overcooked and stale and it’s mostly stale fish and cucumber maki. Not worth paying 10 pounds for this piece of garbage

Rated 1 out of 5 stars

Got delivery from Deliveroo ... paid for fast delivery ... food was cold and portions were small. The cost was excessive for the amount we got. Wont be ordering again from them - Worcester Yo! - rip o... See more

Rated 1 out of 5 stars

That gets binned everytime its in my vicinity. The most disgusting bill gates new generation garbage you could smell or taste. Rancid. Shut that crap down ASAP

Rated 1 out of 5 stars

Poor quality food, hot food just taste reheated, very bland. I feel it’s cheeky they automatically add service when the service is poor, they brought us drinks!

Rated 1 out of 5 stars

The sushi was too wet with little taste and my fried chicken portion was so small, the only thing that was good was the beer because it was made elsewhere.

Rated 1 out of 5 stars

We bought a salmon selects small platter £7.95 from Tesco's in Bangor North Wales. It was tasteless. Salmon slimy. Will not try again and will buy the off the shelf sushi from Sainsbury's/Lidl wh... See more

Rated 1 out of 5 stars

York designer outlet branch. I ordered the Salmon Dragon Rolls that clearly show 8 individual roles all with a slice of salmon on top. What I received was 7 rolls with 6 slices of Salmon. I retur... See more

Rated 1 out of 5 stars

Saddened to say Braehead Glasgow Yo Sushi has lost its status as a great place to eat. The service is not great, under staffed and just not good. The food is not fresh as it used to be I ordered... See more

Rated 1 out of 5 stars

Milton Keynes. They forgot to bring us the drinks. I have subscribed to receive a £10 rewards and the voucher never arrived, so in my first visit I couldn't use it. I needed a knife to cut my kid's c... See more

Rated 1 out of 5 stars

The rice tasted like plastic. Unfortunately everything tasted bad, including my son’s simple rice rolls. We had such high hopes for the katsu curry and it was powdery and unappetizing. So sorry I want... See more

Rated 4 out of 5 stars

Happy with the service I recieve from the Brighton branch. Food is always fresh and pleasant staff.

Rated 3 out of 5 stars

Haven’t been here for ages , came because we had a voucher to Ch shire Oaks . Not bad , have had better there . Service was outstanding, Merin was our server and I forgot my glasses so couldn’t see a... See more

Rated 3 out of 5 stars

The last few times I had yo sushi salmon nigiri iv been disappointed. The salmon slices have gone smaller. I find bones still in them. Very expensive compared to itsu sushi.

Rated 3 out of 5 stars

Yet another middling to negative review the company will probably ignore, but here goes. The experience in the restaurant was actually not bad. However, the digital experience of trying to sign up for... See more

Rated 2 out of 5 stars

I ordered food at the Cardiff store for takeaway. Staff were friendly and I was waiting less than 10mins. I was in a hurry to catch my train so did not check the contents. When I got home I realise... See more

Rated 2 out of 5 stars

Lovely food as always. Great choice on the belt. Unfortunately, the service was so disappointing. The staff were friendly but seemed disorganised, wandering around aimlessly while custom... See more

Rated 2 out of 5 stars

Not great, bland food not much flavour the rice could have been loaded as bullets... Not good won't return

Rated 1 out of 5 stars

Overpriced and low quality sushi. The rice was dry and the rolls not properly sliced. Although labelled fresh it didn't seem to be. No support from Tesco who were selling it either. Not buying this ag... See more

Rated 1 out of 5 stars

There was an offer on at my local Hull Tesco Extra for various sized dishes all for £20. However non of the packaging names corresponded with the deal. For instance the deal said "any combo box" and "... See more

Rated 1 out of 5 stars

Was at Yo sushi for my sons birthday. Got his bento box didn't get mine for half an hour after asking. Then waited for the rest of the food for another 45m while everyone after us getting it. Asked ag... See more

Rated 1 out of 5 stars

Went on Wed for the 3 plates for £9.95. Even though we asked and were told what we could order we were charged over £52 for 6 plates and 2 drinks! Waiter refused to reissue / refund bill - feel robbed... See more


Company details

  1. Japanese Restaurant
  2. Online Food Ordering Service
  3. Restaurant
  4. Sushi Restaurant

Information provided by various external sources

YO! Sushi brings you tasty Japanese food in a fun environment and on your own doorstep. So bring your friends and family and join the growing YO! Family! Give YO! a go!


Contact info

2.0

Poor

TrustScore 2 out of 5

441 reviews

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1-star

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Rated 5 out of 5 stars

lovey tasty fresh sushi

Picked up the deal on Wednesday 18rth March from Yo Sushi Express Baguley. Good variety, super tasty freshly made sushi and efficient lovely girl provided service with a smile, what else can you wish for? Will use again and highly recommend.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

The rice tasted like plastic

The rice tasted like plastic. Unfortunately everything tasted bad, including my son’s simple rice rolls. We had such high hopes for the katsu curry and it was powdery and unappetizing. So sorry I wanted to enjoy it so much 😭

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Chicken Ramen!

Wonderful service from Laura. TOPS all around. It was.my first time.e having a Ramen and i was not disappointed . Thanks to Chef Dave.
I'll be back again soon

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Was at Yo sushi for my sons birthday

Was at Yo sushi for my sons birthday. Got his bento box didn't get mine for half an hour after asking. Then waited for the rest of the food for another 45m while everyone after us getting it. Asked again as we were so hungry by that time. The staff said I'll check. She gets back and says we don't have your order. I said I already asked 2 times. She goes check again and says the chef is very busy so you have to wait for another 45m probably. We just walked out as no apology. It was the worst place I have been as the staff never check. Still took the payments. Wow what a service!!!! First class

27 December 2025
Unprompted review
Rated 1 out of 5 stars

YO Sushi firecracker chicken poke bowl

Poor quality poke bowl - tons of rice, disappointingly sparse chicken and vegetables. Really the worst I have had from anywhere. When heated up it creates quite a stodgy mess.
Poke bowls should be bang full of delicious fresh veg, not nearly all rice. Aldi poke bowls are far superior and much cheaper. I wont be bothering with the YO sushi poke bowl again.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Yo Sushi Selfridges Birmingham

Yo Sushi Selfridges Birmingham
Though there was a queue to get seats for two the service was fantastic. Love their new dishes for winter season. There was always someone available with a smile on their face to help with any questions. Thank you for the great service - though you were really busy the experience was really enjoyable!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

“If you read our terms and conditions …”

My young son was bought a Yo Sushi gift voucher for his birthday, but was unable to make the trip to use it until a year later. Within three weeks of the expiry date we made contact with Yo Sushi to try and extend the card. Yo Sushi were extremely, quick to share their terms and conditions but seemed unable to recognise that this discussion involved a customer - and, indeed, a customer who was a child.

We have tried to buy Yo Sushi vouchers as birthday presents for many years, to give children of our friends a special meal out to look forward to, and because we have wanted to support the hospitality sector, in particular after 5 difficult years. Yo Sushi’s response to this situation left us all feeling extremely negative about its brand as a retailer. I certainly would not recommend to others investing in gift cards with this retailer, based on our experiences.

30 October 2025
Unprompted review
Rated 2 out of 5 stars

Quality poor, check order before leaving

I ordered food at the Cardiff store for takeaway. Staff were friendly and I was waiting less than 10mins.
I was in a hurry to catch my train so did not check the contents.
When I got home I realised the quality was shockingly poor. The 2 hand rolls weren't even wrapped, nori just folded over in a square. The 2 kaiso seaweeds were different! Both had no edamame and while the one had carrots and seasoning the other was plain like the stuff you get at the Tescos counter. Absolutely gutted as I was looking forward to eating this. Also for £20 the amount of food was poor, their portion sizes have definitely decreased. This wouldn't fill me up anymore. Will be complaining formally to get a refund.
Would not recommend, check your order before you leave.

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Digital and in-store experiences are disconnected

Yet another middling to negative review the company will probably ignore, but here goes. The experience in the restaurant was actually not bad. However, the digital experience of trying to sign up for their loyalty club was positively dreadful, and the staff in store seem to treat that as if it is a world apart, a different company almost. A little integration of the digital and in-store experience would not hurt if this company is going to improve its reputation.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Yo Kiosk in Loughborough is fantastic

Yo Kiosk in Loughborough is fantastic! Great customer service, always friendly and welcoming, great value for money. My children absolutely love sushi, and this is by far the best we’ve found. Fresh, tasty, and consistently excellent – highly recommend!

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced and low quality sushi

Overpriced and low quality sushi. The rice was dry and the rolls not properly sliced. Although labelled fresh it didn't seem to be. No support from Tesco who were selling it either. Not buying this again.

16 September 2025
Unprompted review
Rated 3 out of 5 stars

Haven’t been here for ages

Haven’t been here for ages , came because we had a voucher to Ch shire Oaks . Not bad , have had better there . Service was outstanding, Merin was our server and I forgot my glasses so couldn’t see a thing ! Merin read the whole menu to me , what a great asset to your business she is

29 August 2025
Unprompted review

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