Yorkshire Water Reviews 6,030

No star rating low enough. Their tactics are to put you on hold for almost 2 hours, talk over you, not interested. Don't adhere to their OWN complaints procedure. Ignore you in emails. I shall be pursuing through CCW - not that they are "all that" but this lot need exposing for their absolute lack of care to customers. Absolute disgrace.

Customer service is very poor and nobody answering calls. Bills rising rapidly but money definitely not being spent on customer service.
Informed me of a 3 minute wait but 19 minutes late still no pick up from YW.
Terrible. I only left 1 star because I couldn't leave zero.

When I spoke to yorkshire water today I was put through to a lovely lady who was very pleasant to speak to.

I explained my problem and this was sorted out without any issues.

It was nice to speak to a real person with a great personality.

In 1 year, despite our being VERY careful about our water usage, our bill has increased by 70.4%..how this can possibly be justified is beyond us; meanwhile the people at the top are taking home even more ridiculous salaries..

After calling with a meter reading they halved my monthly bill!

Staff are supportive and understanding. A kind voice goes a long way, and that's what I find with YW.

Answered the call I made quickly, and the call handler was very polite, professional and friendly. She resolved my query promptly , I felt in experienced hands and that I could trust the her to sort out my query.

I requested a call back for a number of concerns. I was contacted on time and the agent was both polite and knowledgeable .
I felt my issues and concerns were dealt with in a professional manner.
This was not a complaint but a query regarding my payment plan.

Log on to my account and it kept coming up with an error message. An error occurred while processing your request.
Reference #97.c06b0117.1776425135.1e6d1b40

Useless service!

Closed my account due to moving. Fantastic customer service very helpful and friendly

Aisha should be promoted to a manager. Full stop!

Rude staff on phone. Rude staff by letter. I am not sure how a one adult one child household uses £58 of water a month on the fixed price as I cannot have a meter. They accused me of lying when I said that family members of 2 adults 1 child use around £40 metered yet I have their bill to show. Just a quick Google search of forum show that metered households like mine use £35-40 of water a month at the most.
Most upsetting is they way staff speak to you on the phone and the letters they send.
Unfair that we are forced into using them because I imagine if people had a choice to change provider thry would.

Was blown away by the swift compassionate way in which my problem was dealt with. Restored my faith in a company for a change.

The questions I asked, they were clear understanding, and I'm not a racist by any means whatsoever, but it's nice to get a clear answers without asking for an english speaking person. She was courteous and very understanding.

Friendly, helpful,listened to me. Great communication,was patient with me.

Customer advisors were brilliant Tina went above and beyond

The lady that I talked to was extremely nice helpful and polite and sorted out my issue. Well done Yorkshire water wish all call centres were has easy has your one.

Awful company. I made a complaint in January. And they just ignore it. No response in 10 weeks. Every time I call (which takes half an hour to speak to someone) they say they can't contact the right department but I'll get a call back tomorrow. The call back never comes. No accountability.

Excellent workmanship and service regarding all provisions of water. Infinite thanks.