Yopa Reviews 

Would not recommend Yopa to anyone looking to buy or sell a house.

We are first-time buyers and feel that our time, money and experience have been negatively affected by Yopa’s poor communication and the pressure we were put under throughout the process.

We made an offer on a property which was accepted, and informed Yopa from the outset that we would be arranging our own Level 3 survey.

While we were on holiday — despite me specifically asking not to be contacted that week — we were contacted and pressured to use the seller’s two-year-old Level 2 survey instead. We were also being pushed to agree to a completion date. I explained that we could not give a completion date when we had not even had our own survey completed.

At no point from the beginning were we made aware that the seller was not prepared to negotiate on the price, nor were we told that the seller would refuse access to contractors if any issues were identified in our survey.

Once we received our survey, the sellers were informed of the issues that had been identified. However, the Yopa estate agents, Jake and Neil in Liverpool, failed to ask us any questions about the issues or what we needed to do next, instead leaving everything to the solicitors.

The only real communication we received from the estate agents was when they were pressuring us to provide a completion date.

We were repeatedly told that the seller’s onward purchase was at risk because we would not provide a completion date. Which we later found to be a complete lie as there was never an agreed completion date. We explained again that, as buyers, we needed contractors to attend the property to assess the repairs and replacements highlighted in the survey so that we could properly understand and factor the costs into our decision to proceed.

We were then told that we had four days to provide a completion date or the property would be re-listed, while also being told that the seller would not allow contractors to attend.

The property was subsequently re-listed and the sellers pulled out of our sale. It was then advertised for more than the price it had previously been listed for and above the valuation.

As first-time buyers, we found the whole experience extremely stressful and frustrating. We feel that the estate agents used pressure rather than providing appropriate communication and support, and that first-time buyers could easily feel unduly pressured or taken advantage of in this situation.

Based on our experience, we would not recommend Yopa to anyone buying or selling a property.

Absolutely dreadful experience from start to finish.

I booked a viewing on Monday for Wednesday evening and received no confirmation or cancellation. When the viewing never happened, Yopa told me to book directly through the Local Rep's online diary, which I did for Thursday evening. Again, no confirmation and no viewing.

I then unexpectedly received a confirmation for a Saturday morning viewing that I had never requested and could not attend. After contacting Yopa again, I was given the Local Rep's number and told to deal with him directly.

When I spoke to Mark, I was essentially told it was Saturday or nothing. He promised to speak with the vendor and get back to me on Monday. That never happened. After chasing Yopa again, they arranged a Wednesday viewing, only for Mark to call the day before and tell me the property had already been sold following the weekend viewings.

The entire process was disorganised, unprofessional, and frustrating. The online diary appears meaningless if requests are ignored, and the central booking team seem disconnected from the actual viewing arrangements. Communication throughout was extremely poor, and I was left feeling that nobody cared whether I viewed the property or not.

Without doubt, this is the worst experience I have had with an estate agent.

I cannot recommend Dave highly enough. From start to finish, he has been incredibly helpful, supportive and genuinely hands-on throughout the whole process.

He has supported not only me, but also my purchaser, offering advice and guidance whenever it was needed. He has even been there to offer advice on my onward purchase, which he certainly didn’t have to do!

Buying and selling a house can be stressful, and there have definitely been a few moans and frustrations along the way, but Dave has always been at the end of the phone — sometimes simply listening, which has been just as valuable as the practical advice.

He is approachable, knowledgeable, supportive and clearly cares about getting everyone through the process rather than simply agreeing a sale and disappearing.

I have already recommended Dave to others and would do so again without hesitation. Weirdly, I think I shall actually miss our voice notes and chats once everything is finally completed!

Thank you, Dave, for all your help, patience and support. It has been very much appreciated.

They won’t try and sell your property, they don’t verify that viewers are at all viable or do anything they say they will! Pay for a real estate agent it’s worth more in the long run!

Donna O’Conner at Yopa delivered an excellent service from start to finish and made the process run as smoothly as it could be. She has a caring, kind approachable demenour along with being passionate about what she is doing and giving 100% from start to finish as well as ensuring i was kept up to date at every stage she also recommended the conveyencer and mortgage adviser who also helped complete the process. She also provided insight and advice along the way which provided me with the best possible outcome. The online platform service was also helpful when undertaking the viewings. I cannot recommend Yopa and Donna enough for anyone looking to move.

Our local agent, Jayne, was a fantastic help during the whole process and helped us navigate all issues that arose quickly and easily. She was very knowledgeable about real estate and always took the time to answer any questions we had.

We had an accompanied viewing with Gary who was professional and lovely and then made our offer. Gary Simpson from the Wakefield Yopa base was amazing. Communication was on point. He would always call back or answer no matter what the time and he definitely went above and beyond as our vendors were in difficult circumstances. I cannot praise Gary enough. The conveyances they used though were shocking and no one could get hold of them which dragged things on. Go with Yopa for sure but choose your own conveyancer. 👍

Pictures taken poor quality even a second time round! Valuation and not really interested once you have paid up front. Disappointing and expensive in what was done. The agent was not able to understand the scottish side as doing England and we were her first clients. Really pleased our only viewing was my next door neighbour who bought for cash. Then saying the agent saying she's sold your home! We did the renovation the decor and all they do is take photos place on rightmove! The first photos had squiggly lines and had to tell her after putting on rightmove and not checking! I then messaged her yo tell her. Photos retaken again and terrible.. Would not recommend 😕

I'm a first time buyer and I can only urge anyone attempting to sell their home with YOPA... DON'T! They are putting off your potential buyers by making everything far too difficult and being extremely unhelpful.

The most utterly useless and inaccessible estate agents I have had to contend with.

Impossible to contact and arrange anything with, and when I can get through a maze of options on the phone, the people I have had to speak to might as well have been automated chatbots, so programmed were they with repetitive, blocking, and unhelpful phrases they had been taught. Truly rubbish staff and service.

Utterly, utterly unhelpful. I wouldn't even bother trying to view a house that they represented.

Really pleased with the service throughout the sale of our property from Matt.

We particularly appreciated the regular communication, personal approach and honesty. We felt we informed and genuinely supported throughout the process. Thank you for all your hard work — we wouldn’t hesitate to recommend!

Very helpful and communicative agent. Was always reachable when needed and there were no delays

Emily was amazing throughout the entire process, on the ball with everything. Helped us all the way through the process whenever we needed anything.
So lovely to talk to and as first time buyers, she was incredible in explaining everything to us and not making us feel silly for all our questions.
I couldn't recommend her any more!
Absolute star and a pleasure to meet.
100/10! Thank you so much for walking us through something as big as buying a house and making it so enjoyable.
Thank you, Emily!

Does what it says on the tin. Ali and his team were helpful and great at doing viewings. Don't waste money on expensive estate agents when these guys will do it for a fraction of the price.

Don’t use this company they charge you more than what your estate agent will say and then once I sold they’ve sent email after email and I’m now being sent to debt collectors. Quick enough to pester you when they want you to sell with them. Fuming

Fantastic support with clear updates. Communication was really good. Kept it simple and process was smooth and without complications. Thank you.

Thank you to Kasia for helping with the smooth sale of my mums property

I decided to share my genuine experience selling a property with Yopa (Gravesend area). My experience was marked by flawed initial guidance, complete lack of proactive communication, and severe service failures:
​Misleading Price Valuation: The property was initially listed at £525,000 upon the strong recommendation of the sales representative, promising strong buyer interest. Across the active listing period, the listing generated 40,174 online searches and 962 advert views, yet yielded zero genuine viewing requests. Overpricing the property at the outset completely ruined its initial market momentum.

​Disparaging Property to Buyers: During mystery shopper test calls conducted to observe inquiry handling, Yopa's call handlers actively discouraged buyer interest and explicitly criticized the property's condition. In Yopa’s official complaint outcome, their Customer Resolutions team reviewed the call recording and confirmed in writing that their representative stated the property condition was "not desirable" to a potential buyer.

​Lack of Account Management & Internal Disconnect: Throughout the listing, there was zero proactive support or strategy advice offered. Furthermore, while the account was under formal dispute and Ombudsman review, their automated collections department continued pursuing payment due to a total lack of internal communication.
​I offered a fair and reasonable settlement to cover third-party marketing costs (photography and floor plans), which was refused. I strongly advise prospective sellers to think twice before trusting their property to Yopa.

We recently used Yopa to sell our property in Tamworth, Staffordshire. Pete and Michelle were great to work with and made the process feel effortless. Would highly recommend.

Alan Mann was extremely professional, very efficient & sold our house in less than a week from being listed.
At outset, he took time to explain the packages on offer and how it all worked. The prices - even the ultimate package - was nearly half the price of other agents we'd spoken to.
It took less than a week for the photos/360 tour to be done, and once 'live' on the Sunday, we had 12 viewings booked for the following Wednesday which he dealt with, and we recieved 3 offers at or above asking price by midnight that day...house was sold on the Friday. Done & dusted in less than 2 weeks. Unbelievable service & result...if you are selling a house in or around Ipswich...don't use anybody else.

David Rose was brilliant from the first meeting. We moved to yopa after a poor experience with a traditional local agent. Our journey was not a straightforward one (nothing to do with yopa!) but David was always there to provide guidance and support. He is a brilliant communicator and I was always able to speak with him and he was fast on text and email. We were very happy happy with the final outcome and I would reccomend him to anyone.