Yeo Valley Reviews 

186
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were unhappy with their experience overall. Many people complained extensively about poor product quality, pointing out issues like unusual tastes and strange smells. Consumers also expressed deep frustration with the loyalty reward scheme, finding the token system completely unappealing, low value, and difficult to redeem for anything worthwhile. Buyers consistently mentioned annoying packaging problems, such as awkward pot shapes, leaking containers that spill everywhere, and sharp plastics. Some reviewers were happy with certain items, noting that specific yoghurts, ice cream, and granola tasted lovely and remained a regular purchase for their daily routine.

What people talk about most

Product

Consumers find product to be ambiguous, praising the taste and quality of items like yoghurts, ice cream, and... See more

Quality

Customers had ambiguous experiences with quality. On one hand, some reviewers praise the lovely yoghurts,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bought Yeo Valley Tomato garlic soup and potato leek Cheddar as liked small pots suitable for 1. I never thought that anything could taste so unpleasant ( another brand organic tomato soup was dumpe... See more

Rated 1 out of 5 stars

If you go to the trouble of starting an account, collecting lids and scanning them to collect yelling you expect some reward. Who wants silly t shirts and t towels advertising the firm. Why can’t they... See more

Rated 1 out of 5 stars

Yeo Valley tokens/prize offers etc etc is 100% absolute WASTE of time & money. There are far better & less expensive, better tasting products available. My local Waitrose & Tesco werent even aware of... See more

Rated 1 out of 5 stars

I wrote to Yeo Valley to express concern that one of their farmers Simon Tomlinson of The Farm in Malmesbury is a supporter of fox hunting, hosting hunts on his land. The reply from Yeo Valley was rea... See more


Company details

  1. Dairy Farm
  2. Cheese Manufacturer
  3. Dairy
  4. Dairy Store
  5. Farm Shop

Information provided by various external sources

Yeo Valley is a family-owned farming and dairy company based in the village of Blagdon, in the Yeo Valley, and in Cannington, near Bridgwater, Somerset, England.


Contact info

1.8

Poor

TrustScore 2 out of 5

186 reviews

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1-star

No history of asking for reviews

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1.8

All reviews

(186)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

You never Win only lose!!!

I have collected Yeo valley tokens for over nearly 2 year now never won anything, played their stupid spin the wheel, pretty much every day, over 500 times and never won a thing. Whole thing is an absolute con! I say this as it’s a way for companies to obtain your email address when you enter draws and use your yokens!
Has definitely left me very disenfranchised with the brand. Ended up buying my own kefir grains and making it myself!
GOODBYE YEOVALLEY!! My homemade kefir tastes much better!

20 May 2021
Unprompted review
Rated 1 out of 5 stars

Yeokens (loyalty points) are worthless.

Since the company have "evolved" the Yeokens programme, they have hugely reduced the range of redeemable products for a reasonable amount of Yeokens (loyalty points).

Meaning they have effectively devalued them!

Disappointing to say the least.

Even after contacting their Customer Service team, to try and use up the Yeokens for remaining products, they cannot help and just quote the changed Terms and Conditions (e.g.: 1 shopping bag per customer).

So, my conclusion is that their loyalty points and programme is useless.

12 May 2021
Unprompted review
Rated 5 out of 5 stars

Delighted to have used just 20 yeokens…

Delighted to have used just 20 yeokens to get 20% off my devon duvets order. Which makes the duvet £50 cheaper than buying the same product from John Lewis. I agree though that generally yeokens are useless. The range of products one can get from collecting has reduced to a plastic bag which is currently of stock. It would be better to have a wider range of yeo valley branded sustainable freebies which one could exchange ones yeokens for and advertise this wonderful company to at the same time. Perhaps a Jute bag with a wooden handle which would last for years and advertise Yeo Valley at the same time.

30 January 2021
Unprompted review
Rated 1 out of 5 stars

Yeokens are an absolute scam

Yeokens are an absolute scam, the only thing you can actually buy (for 50 large yoghurt pots) is a Yeo Valley branded carrier bag. The offers are the usual 10%-20% that you can get without all the hassle from other sources anyway. Who is going to bother for something you can get for £1 from a supermarket anyway.

6 January 2021
Unprompted review
Rated 1 out of 5 stars

Yeokens won't submit. See update

After many years of collecting their Yeokens and being satisfied with their products, but nonetheless deciding to save them for a later use, I am now suddenly experiencing a failure for any new codes to submit and thus have missed out on a lot more than 110 points especially as I had a whole batch of codes all saved up for many months for me to submit altogether at a later date. I constantly experience the same problem regardless of the code I submit. It just wont submit. And in accordance to the reviews on here; if I experience the same issue as you lot then I have also been left with a whole batch of Yeokens added to my account a while ago, with nothing but a bag to spend them on now (I haven't really checked the products more recently so am unsure). I contacted Yeo Valley about the problem with the Yeokens and uploaded screenshots of the problem. I am still awaiting a response at the moment so will update on here as and when I get a response and if the problem gets resolved

Updated: Yeo Valley responded to my email and it was apparently my account was blocked for entering an incorrect code too many times. I just managed to submit one. I will hopefully try the rest later. However all the others have been discarded now and I have missed out on so many 😢. Thank you Yeo Valley

2 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent yogurts

This is a review of Yeo Valley products, not the yeokens scheme. Try the fat free kerned yogurt, the only fat free alternative to cream if that's what you want. Their other yogurts are excellent, Kefir is good as plain or flavoured. I agree with another reviewer that the flavoured yogurts would benefit from less sugar but the ingredients are on the pack and this applies to other brands.
It's nice to buy local too, many yogurts are adding to climate change because they travel so far. Slovenia is a long way to bring a yogurt.
I agree that the Yeokens scheme is rubbish.

15 November 2020
Unprompted review
Rated 1 out of 5 stars

I’ve been eating a lot of yogurt home…

I’ve been eating a lot of yogurt home made, but this yeo valley yogurts ..... “organic and bio” seem to be the exact oposite, the cow flavour is so intense it’s like licking a cow, that being said, i am thiking the flavour is not natural but chemically added. I drank fresh milk warm actually after milking indeed the is a specific taste to it, but this yogurt has an unnaturally intense flavour!!!

21 October 2020
Unprompted review
Rated 1 out of 5 stars

The Yeotokens offer turns out to be no…

The Yeotokens offer turns out to be no offer at all. The same subscription offers can be found elsewhere without having to go the the trouble of loyally saving tokens. The household and clothing products are vastly overpriced and not even attractive items. The Yeovalley team seem to live in an unrealistic wealthy bubble.

13 September 2020
Unprompted review
Rated 4 out of 5 stars

Great customer service

having had this product for a number of years now, i had the misfortune to get a blueberry flavour yoghurt, which to me appeared a little bland.
I contacted customer services and a young lady emailed me back very quickly to apologise and to help me out with my concerns over the product.
within 48 hours, i received some vouchers to help me purchase another product from the yeo valley range which i did not ask for by the way.
so overall, the product is generally lovely apart from this one time and although i have seen some bad reviews on here, i still believe those who haven't tried the products should do so and make your own decisions on quality.

30 July 2020
Unprompted review
Rated 1 out of 5 stars

Back to Sainsbury’s own make!

After years of loyally buying Yeo Valley products and collecting yeokens, I now have nothing to spend them on except a shopping bag which is limited to one per customer. No incentive at all now to buy their products.
☹️

11 July 2020
Unprompted review
Rated 1 out of 5 stars

Only plastic shopping bags available to…

Only plastic shopping bags available to spend Yeokens, asked company why, they said more gifts on way. Three months later ... NOTHING.
Since being taken over by Arla it has not lived up to one word about products to spend Yeokens on.
I don't buy Arla products and now don't buy Yeo products.
Having had the unfortunate please of working for Arla I know their conglomerate attitude.

12 January 2020
Unprompted review
Rated 1 out of 5 stars

Expensive product. Duplicitous company policy.

Their product is expensive but no better than other similar items. Even worse the company has a very suspect policy of dealing with its customers. Having encouraged us over the years to collect yeokens to exchange for products, the products gradually disappeared. When I complained their duplicitous responses said that new items were coming and that I should keep collecting. Now they have cut back products to just a plastic bag!!!! When I complained this time they owned up that they are no longer doing them. Just so called offers like 2 for 1 entry to theme parks which you can everywhere from cereal packets to tesco points. So I have over a thousand yeokens which are now totally useless. Disgusting.

8 November 2019
Unprompted review

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