Yell Reviews 

I really don't like the service

Stay well away from this company I purchased the lead guarantee package I’ve paid nearly £3000 and not had a job in 3 months they have put scam calls down as leads that I’ve had it’s saying I’ve had 34 leads and only 3 of 4 of them are genuine, also jobs are being posted and put down as leads but I’m not able to see them on the job section or or respond to them, and now they want another £1600 which I will not be paying, would not recommend anyone to be using them was promised so much before signing and I’m very disappointed results I’ve had!

As a business owner I find the monthly subscription fees expensive and have complained about aggressive contract renewals. Low amount of jobs leads. In my opinion the service is not that great, all they want is your money and leave you to it. I wouldn’t recommend yell for business advertising. There are much better platforms.

Excellent from start to finish took the stress out of everything couldn’t have asked for more if I could would give 6 ⭐️⭐️⭐️⭐️⭐️⭐️

I cannot recommend Samir enough! He was very friendly, professional, and went out of his way to be helpful. Excellent service from start to finish. 5 stars!
Thank You.

The Fireplace Gallery Ltd.
Nino

Very helpful in making changes to our listing.
Thanks.

Excellent Customer Service Many Thanks

THomas was honest, clear and concise with what he could and couldn't do. We aren't taking it forward at this time, but we are coming back to it again as I trusted Thomas.

The onboarding process was quick and painless. Everything I was getting was described to me and examples given. I was given a realistic timeline to expect my package. I am extremely happy with the process today and can't wait to see the results!

Everything i need to know about pushing my business forward was explained to me and it all makes sense where i had issues.
Look forward to the call soon.

My experience with Yell has been extremely disappointing and, unfortunately, what began in January 2026 remains an ongoing saga.

Immediately following a formal review of my campaign, I raised serious concerns regarding lead quality, lead classification, campaign performance and the overall value being delivered. I was informed that my Account Manager carried out an audit with his manager, both agreed there were concerns, and the matter was escalated internally. Despite this, the issues were ultimately rejected and I have yet to receive what I consider to be satisfactory evidence addressing the points raised.

A major concern was the classification of leads. I challenged whether supplier calls, missed calls, existing customers and other non-sales contacts should have been counted towards campaign performance and lead guarantee figures. Despite repeatedly requesting evidence, I do not believe these concerns have been properly addressed.

The performance of the campaign was also deeply concerning. Based on the figures provided to me by Yell, my analysis showed that the effective cost per conversion was in excess of £1,500. For any small business, that level of performance raises serious questions about campaign management, optimisation and value for money.

What makes this particularly frustrating is that since leaving Yell, my business has achieved dramatically different results. Under independent Google Ads management, I have generated more genuine enquiries and secured more new customers in approximately three months than I achieved during the eighteen months Yell managed the account. My current campaign is producing conversions at approximately £48 each and the business is now thriving.

I was also disappointed by the lack of transparency surrounding fees and advertising spend. Google publishes policies for third-party partners that emphasise transparency regarding services, fees and the management of advertising accounts. As a business owner investing significant sums each month, I believe clients should have clear visibility of where their money is being spent and exactly what value is being delivered.

Rather than reaching a satisfactory resolution, this dispute has continued since January and remains unresolved. Throughout the process I have repeatedly requested evidence to support the conclusions being presented, but I have found the responses largely consist of assertions rather than the underlying information required to independently verify the position.

Every business will have its own experience, but mine has been one of ongoing dispute, poor transparency, unresolved concerns and disappointing results relative to the investment made.

There is no lead guarantee, it should be called something else as it appeared to focus almost entirely on the quantity of enquiries rather than the quality of those enquiries.

As a business owner, I don't measure success by how many people contact me. I measure success by how many genuine opportunities are created and how many customers are won.

The impression I was left with was that once a contact had been recorded, the emphasis was on counting it towards the lead target rather than examining whether it represented a realistic sales opportunity for my business.

From my perspective, there seemed to be a significant difference between what Yell considered a lead and what I considered a genuine prospective customer.

That distinction matters because businesses do not grow from lead numbers on a report. They grow from relevant enquiries, quotations, sales and profitable work.

If a supplier call, a missed call, an existing customer, your Auntie or someone looking for a product you do not offer can all contribute towards a lead target, then business owners should look very carefully at how success is being measured before placing too much reliance on a lead guarantee.

If you are considering Yell, I would strongly recommend asking detailed questions about lead validation, campaign management, reporting transparency and exactly how your advertising budget is being allocated before signing any agreement.
Also go over their terms and conditions with a fine tooth comb before signing.

I see all these 5 star reviews with new customers, lets see how many stars they give in 3 months time.

Very happy with everything great team and looking forward to seeing what happens

Excellent Customer Service

They advertise known criminal gangs D&J or D and J Roofing Midlands Ltd Bogus Fake Addresses 246 Stratford Road, Shirley, Solihull B90 3AQ the postcode is of an Aldi supermarket the number of that supermarket is 240 Stratford Road Shirley Solihull B90 3AQ
Another is D and J Roofing Stratford Upon Avon

All team are great

The customer service is great, they're patent and call back promptly. Very receptive.

Yell was recommended to us, and they have not disappointed. From the beginning, they worked closely with us to create and design our website, guiding us through every step of the process. Their team was professional, knowledgeable, and always available to answer questions and offer advice.

We have genuinely enjoyed the journey of working with them, and we're delighted and We would happily recommend Yell to anyone looking for expert support and a great customer experience.

You contacted us and explained you could help our company, made lots of empty promises about how you can help getting us extra leads, give us an amazing website, get us showing in other area on google, got us to sign a contract for £300 a month so far it’s been 4 months and no new leads, we’re not showing on google apart from the area we were already showing in.
We raised our concerns on more than one occasion and are told it takes time, we arrange appointments with you and when raising our concerns get talked over by your sales people who are clearly reading off of a carefully crafted answer sheet as it’s always the same answers when we asked questions.
Also told every time we’ve signed a 12 month contract and that’s that unless we wanted to expand our package and pay more money.
This has now become a situation where we pay for this service out of other jobs that don’t come from this advertising.
Would strongly recommend anyone reading this review to seek advertising with a platform that actually cares about your business and not about trying to cash in on your business like yell do, clearly don’t care about anything other than tying you into a contract so they can take money without providing any business or new leads to your company.
Complete scam