Above and beyond
The service I received from kevin regarding my purchase was second to none, very helpful and understanding can't thank him enough.
22 June 2022
Unprompted review
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4.2
Great
6 reviews
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Rock solid marine dealer
Bought Maretrons fuel flow system with rapid delivery and fair price. Unfortunately one
sensor gave faulty readings. Since I am from Sweden, I was slightly worried that this claim would be
stuck in the web shop glue. However a brand new sensor arrived yesterday, and I could only recommend Kevin and Yachtbits as your preferred Yacht bit dealer 😊 // Per Martin
2 December 2020
Unprompted review
Having read the bad review, I would totally disagree with it!
Having read the bad review I would like to comment.
As a retiredelectronic engineer, I agree that the software must be installed. It is a great pity that this review appeared for from my experience Of Kevin's pre and after sales service, it is superb!
I visited KM electronics premises at Lowestoft soon after they started there and received EXCELLENT service. I would not hesitate to recommend them.
2 July 2019
Unprompted review
Right First Time!
I wasn't entirly sure what I needed to connect my Simrad autopilot to my Raymarine chartplotter so emailed them for advice.
I received an explanation how to do it and a list of parts required to do the job.
The parts arrived and did the job. Right First Time!
17 October 2016
Unprompted review
The worst after sales service I've ever met. Lamentable
The item (AIS transceiver) purchased arrived on time, but I had trouble to introduce the static data on it. The same day I recieved the unit, I wrote an email explaining my situation. The answer was they were closed by holidays for two weeks. I realised that the manufacturer was based very close so I contact them. They were really kind, and after trying to fix it without success I decided to return the device to the seller. I let them know with another email, as they were still closed by holidays. After their holidays I wrote them again explaining everything, because I hadn't had answer. Apparently they were busy answering all the other emails. One more day and they answered that I couldn't return the unit because I tried to install it, and moreover I had started actions with the manufacturer. I asked them to reconsider their position repeatedly and I have not received further answer. How could I know that the unit was not going to work without installing it? What else could I do to solve the problem if the seller was closed by holidays and the after sales service is 100% interrupted? Luckily I can support all these statements with the e-mails sent and received to/from the manufacturer and the seller. If you need evidence, please contact me at my gmail account 3lozaj61 asking about the Yachtbits order num 2997. Honestly lamentable.
27 September 2016
Unprompted review
Reply from Yachtbits
Unfortunately, an untrue statement of events. The following statement has been compiled after asking Mr Lozano to revise his review.
03/10/2016
I must firstly point out that TrustPilot is not a review site Yachtbits subscribes to, nor promotes. The reviews here are by those intent on finding a place to write a review, so does not give an accurate representation of our service or customer opinion. Yachtbits has been trading for 16 years. TrustPilot carries two reviews.
The equipment supplied to Mr Lozano of a technical nature and not necessarily within the capabilities of an end user to install. It requires connection to a PC via RS232 connection, and it requires the installation of the software supplied with the equipment.
The unit has been back to the manufacturer and tested with no faults found.
We have advised Mr Lozano that the “fault” indication he has repeatedly described is due to the unit not being configured via the PC. The appropriate text within the user manual was highlighted.
We have recommended that Mr Lozano appoints a local engineer to visit the vessel, configure the unit and test it when installed. Mr Lozano has refused to do this.
We have advised Mr Lozano that we suspect he is using the wrong software to connect to the unit. Mr Lozano has confirmed he is not using the software supplied with the unit.
The unit has again been sent to the manufacturers who have programmed and tested the unit without any issues. This has all been done free of charge and as a gesture of goodwill.
We have to consider that goods that have been installed and attempts made to program are used. It is very likely the goods and packaging will show signs of this. The fact the manufacturer has tested the equipment creates a warranty trail for the equipment which prevents us from re-stocking and re-selling the goods. As the goods are not faulty, we can not return it to the manufacturer.
We can not warranty against the purchasers inability to follow manufacturer supplied instructions and install the equipment correctly.
Yes, we do close for two weeks every year in the quiet part of the season. This is published both before and during the event. It was unfortunate this event occurred during that time, but has no bearing on the outcome, other than we may have been more involved in the initial testing of the unit.
Highly recommended, superb advice and the right price.
sought pre-purchase advice and this firm were spot on with my requirements.
Price was right and delivery was on time.
9 November 2014
Unprompted review
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