Absolutely incredible customer service from start to finish. Reece was just amazing, and answered all my questions by return … my part exchange went very smoothly, and very quickly! Highly recommend... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s daunting buying pre-loved on the internet. No matter what due diligence you put in place there’s always a little anxiety. After reading the glowing reviews about Xupes online I decided they were... See more
Company replied
I love this Company, they have the best quality second hand goods. Their attention to detail is what sets them apart, it feels like when you receive your purchase, it’s the same experience as going... See more
Company replied
This is a truly exceptional business re pre-loved precious pieces. This ia my second purchase from Xupes and I am amazed from the tranperancy, service, thoughful approach to their customers respecting... See more
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Company details
About Xupes
Written by the company
Xupes Promise
Shop confidently.
We understand that purchasing luxury pre-loved items online can be daunting. Our entire business is based on trust and integrity so when shopping with us, you can be assured that every single item in our collection has passed a rigorous quality and authentication process, conducted by our team of in-house experts. Every purchase is backed by our Xupes Promise which includes our industry leading 30-day return policy and a money-back authenticity guarantee so you can shop our hand-picked collection with confidence.
Contact info
The Victorian Barn , CM23 1JG, Bishop's Stortford, United Kingdom
- 01279704142
- info@xupes.com
- www.xupes.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really great place to buy preowned…
Really great place to buy preowned bags. So happy with my purchases.
21 October 2022
Unprompted review
Reply from Xupes
Dear Tonya,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Fantastic company to deal with
Fantastic company to deal with, cannot recommend them highly enough charlotte was a pleasure to deal with.Thanks again will definitely use again.
28 October 2022
Unprompted review
Reply from Xupes
Dear Valued Client,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
great experience
great and fast communication, items as shown on photos, fast delivery, carefully packed.
27 October 2022
Unprompted review
Reply from Xupes
Dear Mevrouw J. Broersma,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Reliable and trustworthy
Selling a valuable watch can leave you worried that you’re being duped somehow. These guys were worthy of the trust that I placed in them. A fair price and an easy process. I’d definitely recommend using them.
26 October 2022
Unprompted review
Reply from Xupes
Dear Mr Phil Martin,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Had an amazing experience buying my…
Had an amazing experience buying my vintage Chanel bag with Xupes. From finding the bags online, setting up an appointment to try the bags in person and the appointment itself in the royal exchange, customer service was excellent. The bag is in excellent condition! Will definitely use Xupes again!
21 October 2022
Unprompted review
Reply from Xupes
Dear Danae,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Best company EVER!!!
I cannot possibly speak highly enough of the customer service I received from this company; first from the lovely Lizzie and then Fiona whilst Lizzie was on holiday. They assisted me in buying the most spectacular vintage Chanel bag, which I absolutely ADORE and is now one of the favourites in my collection. It was a big purchase, so it was so reassuring to have all my questions answered and I felt comfortable buying knowing that the company does have a great return policy (which is a luxury that you don’t often get when using sites like Vestiaire). Lizzie kindly reserved the bag for me until I was 100% ready to buy it and then Fiona assisted me afterwards. The communication from this company was outstanding - they reply swiftly over email and even liaise with you via what’s app!! I’m a bit of a collector of luxury goods and I will now try to buy EVERYTHING from this site! Highly, highly recommend!!!! Thank you again girls!!! Xxx
14 September 2022
Unprompted review
Reply from Xupes
Dear Laura,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie and Fiona!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Beware selling a watch to Xupes as it’s…
Beware selling a watch to Xupes as it’s a scam in my experience. Having driven 2hr round trip and spend over 3 hours of my time. They massively low ball the offer made via email / phone. 2 different people give 2 different prices. Then having offered one thing there in person they then change their mind half way through the sale. Never again!!
Update. No bad language was used at any time nor any aggressive nature.
My experience was not as you stated at all therefore we shall agree to disagree.
30 September 2022
Unprompted review
Reply from Xupes
Good morning Mr Botherton
Thank you for your review. Having discussed this matter internally I can see from all the email correspondence between yourself and the purchasing team they have been clear from the initial contact that this offer would be subject to inspection. This was mentioned again on email by Curtis and discussed on the telephone with Alex 29/09 (which I have listened back to on the recording) before your appointment. As stated in that call, if the Breitling that you have owned for the past 4/5 years needed a service and failed its timing test we would not be able to offer the quote of £2800, to which you agreed and was happy to make the journey. Once here we tested your watch with it falling outside of manufacturer tolerance, we offered to split the internal cost for this service with you, which you declined. At this point I would like to point out that you became aggressive using bad language and stating that you would write defamatory remarks online about us if we did not agree the top end of the quote. We have stayed consistent with our written and verbal communication on the potential cost of a service inhibiting us from offering the £2800 and do not feel that we have mislead you in any way.
I recently purchased a bag through…
I recently purchased a bag through Xupes using their exchange service. The whole process was seamless , professional and extremely quick.
I would definitely recommend this pre loved company. When the bag arrived it was in perfect condition.
15 September 2022
Unprompted review
Reply from Xupes
Dear Karen,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Selling with Xupes
Recently sold an Louis Vuitton item with Xupes and the entire process was so easy from start to finish. Communication was brilliant. Would definitely recommend using Xupes and wouldn’t hesitate to use them again
1 September 2022
Unprompted review
Reply from Xupes
Dear Lauren,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Chanel Bag
Recently purchased beautiful Chanel bag. Process was really easy start to finish. They provided an excellent service specially big thank you to Lizzie for her time, help and the great service! Highly recommended!
2 September 2022
Unprompted review
Reply from Xupes
Dear Aga,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Beautiful Chanel bag
Beautiful bag. A slight misunderstanding as i bought the bag from eBay. Bag is sent to a another location to be authenticated, so delivery was slightly longer, but this was down to a new process. the eBay service is actually quite good as you get a free extra authentication and certificate.
easy to get reach Xupes to discuss anything
beautiful bag and good service.
29 August 2022
Unprompted review
Reply from Xupes
Dear Emma,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Fabulous purchase
I am always delighted with purchases from Xupes. They provide an excellent service, always going the extra mile to make sure the customer is happy. I am just thrilled with my new pink chevron Chanel flap. Highly recommended and a well trusted organisation.
30 August 2022
Unprompted review
Reply from Xupes
Dear Denise,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Selling To Xupes
Recently sold a Tudor watch to Xupes. Process was really easy start to finish, communication was excellent.
I dropped the watch off at their shop in Royal Exchange London, I received the funds in my bank within 2-3 days of that.
I dealt with Curtis who was great throughout the whole process. Would definitely recommend.
30 August 2022
Unprompted review
Reply from Xupes
Dear Valued Client,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Excellent experience from start to…
Excellent experience from start to finish,really professional when speaking to Tom England and helped me trade in some timepieces to get a very nice Rolex, would recommend them and will use them again. Their Head office also gives you a real VIP experience
25 August 2022
Unprompted review
Reply from Xupes
Dear Tom,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
I had a top notch experience and…
I had a top notch experience and service from Tom at the Royal Exchange shop. He is super friendly and knowledgeable, a pleasure to deal with. Highly recommend Tom and Xupes.
24 August 2022
Unprompted review
Reply from Xupes
Dear Ac,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Purchase of a Rolex Explorer 39mm watch from Xupes
I purchased a Rolex Explorer 39mm watch from Xupes via Chrono24 online store. The actual process of buying online and being a very expensive item is quite daunting to say the least. However my fears were unfounded once I had taken the plunge and spoke to Dan at Xupes who reassured me on all aspects of my purchase. Within two days my watch arrived safely in perfect condition, considering the watch was pre owned! I would certainly recommend Xupes for an enjoyable and safe way to buy luxury items online.
20 August 2022
Unprompted review
I’ve had a wonderful experience buying…
I’ve had a wonderful experience buying from Xupes! I reserved a bracelet and made an appointment to see it in person at the London store. Tom who met with me was incredibly patient while I spent a good deal of time looking at it and considering it. I wanted some more time to think it over and they had absolutely no problem with keeping it reserved for me over the weekend while I thought it over. At no point did I feel rushed or pressured into making a decision.
I dealt with Charlotte and Eden by phone who were also very patient with me, answering all of the questions that I had. I found them very polite on the phone and they were always quick to respond to my messages.
I went ahead with the purchase and couldn’t be happier. They arranged for it to be delivered on a day that I would be in and the packaging was fantastic. Even though what I was purchasing was preloved everything felt as if it was brand new and just as luxurious.
I highly recommend Xupes and I wouldn’t hesitate to make another purchase with them!
17 August 2022
Unprompted review
Reply from Xupes
Dear Clare,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Rolex Submarine
I recently purchased a Rolex Submariner 126619LB the process from beginning to end was smooth and faultless. They kept me informed and responded to my questions straight away. I dealt with Tom England who sourced the watch for me and sorted out a great deal. He is a credit to your company and his customer service is second to none. I would not hesitate to recommend Xupes and look forward to dealing with them again soon.
6 August 2022
Unprompted review
Trade up timepieces.
Great experience from start to finish. I traded some of my collection for a timepiece I’ve been after for some time .
Trade prices given were fair , price of piece was competitive.
The venue at Xupes ( B.Stortford ) felt like a visit to a high end boutique hotel. Real VIP experience. I’ll be back .
3 August 2022
Unprompted review
Very fast answer for my question
Very fast answer for my question, great service. What I’m ordered absolutely perfect, I’m so happy. Definitely recommending.
1 August 2022
Unprompted review
Reply from Xupes
Dear Cintia,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
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