Love the look of the clothes. Have shopped with Xpluswear and received multiple compliments. However, the wait is too long. I’m still waiting on a dress I ordered over 4 months ago. The rest of the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It was easy to shop but, I would suggest adding more color options for your dresses 2 colors on several of the dresses I looked at prevented me from purchasing more items. Also, please do not adver... See more
Company replied
There was a dress advertised but after searching i was u able to find it felt llike a bait and stwch u pulled me in with a dress that waa not available
Company replied
I received the dresses I ordered September 20th. Today is October 8th so it took almost three weeks to receive. The one dress is wild, bright colors in the picture but was less vibrant in person. For... See more
Company replied
Company details
Written by the company
Hi, we're XPLUSWEAR, the ultimate fashion destination for women sizes 14-28. No body is nobody, and no body that is not worthy of being loved and appreciated. There are already enough beautiful clothes made for small-size girls in the world, we just want to design clothes for plus girls to show their confidence and beauty.
Contact info
Hong Kong
- www.xpluswear.com
3.0
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The clothes weights 10 ounces
The clothes weights 10 ounces, they send what they want when they want... this is the worst purchase I have made in history. This is the biggest rip off I've had... wish I could share photos. Seems like the items are made to order...
17 May 2026
Unprompted review
Reply from Xpluswear
Dear lee Williams,
We’re truly sorry to hear you’ve had such an unpleasant shopping experience with us.
Please fill out the "Request information" form so we can locate your order and look into this matter thoroughly. If there was any wrong‑item or missing‑item issue on our side, we will resolve it for you accordingly.
Thank you in advance for your cooperation.
Best regards,
Update reply:
To ensure that you receive our email, we have sent a follow-up email to both the email address you provided in "Request information" and the one you used when placing the order. Please choose one of them to read and reply to.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I haven't received my order yet
I haven't received my order yet, but the online store merchandise is absolutely stunning...
26 August 2026
Unprompted review
Reply from Xpluswear
Hi Lyndoria,
Thank you for your kind compliment on our merchandise.
We can confirm your order is currently in transit. Please do not hesitate to reach out to our support team if you have any questions.
Xpluswear Team
I can't believe how elegant the styles…
I can't believe how elegant the styles are. So very tasteful and desirable. There's so much variety! I can't wait to get my first order.
4 September 2026
Unprompted review
Reply from Xpluswear
Hello Sandra,
Thank you for your wonderful feedback! We’re delighted that you love our selection. We hope your first order exceeds all your expectations when it arrives.
Xpluswear Team
Excellent customer support
This my second time purchasing however on this last purchase I dint receive the tracking number. I reached out, and they responded quickly. It tells me they care about their customers. I truly appreciate that.
3 September 2026
Unprompted review
Reply from Xpluswear
Hi Linda,
Thank you for your review! We’re pleased our team got back to you promptly regarding your missing tracking number. It means so much to know you felt valued as our customer.
Xpluswear Team
What made me like xpluswear,is I just…
What made me like xpluswear,is I just love the beautiful elegant style of clothing.
9 September 2026
Unprompted review
Reply from Xpluswear
Hi Marie,
We really appreciate your lovely review! It makes us so happy that our elegant, beautiful‑styled clothing resonates with you. Hope you’ll love every new piece you get from us.
Xpluswear Team
Items arrived in a timely manner.
19 August 2026
Unprompted review
Return
Still hadn't received a credit from a return a few months ago
9 September 2026
Unprompted review
Reply from Xpluswear
Dear Satoria,
We sincerely apologize for the extremely long wait you have endured for your refund from the returned order.
We confirm that our customer‑service team has submitted your case for urgent processing. The refund will be sent back to your original payment account very soon. Kindly monitor your account for the incoming refund.
Should you have any worries afterwards, please reply directly to our email and we will assist you promptly.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Shopping on xpluswear is simple and…
Shopping on xpluswear is simple and easy. This is my first time purchasing from them, but my siblings have brought their items and I love the quality. Also don’t forget the fact that the price of these items are awesome.
8 September 2026
Unprompted review
Reply from Xpluswear
Hello Jillan,
Thank you so much for your lovely feedback! We’re thrilled to hear you had a smooth shopping experience and appreciate your kind words about our quality and great prices.
Xpluswear Team
Great styles
I like the fit and material. It is nice to be able to buy plus size clothing that is youthful and stylish. I've shared your site with my daughter and she intends to buy an outfit for a wedding she will attend in October
7 September 2026
Unprompted review
Reply from Xpluswear
Hi,
We’re thrilled you love the fit and material, and glad our youthful‑styled plus‑size pieces work for you. Thank you for recommending our shop to your daughter.
Xpluswear Team
There was a dress advertised but after…
There was a dress advertised but after searching i was u able to find it felt llike a bait and stwch u pulled me in with a dress that waa not available
8 September 2026
Unprompted review
Reply from Xpluswear
Dear Nurijhan,
We are truly sorry for the unpleasant experience you had. We understand how frustrating it is to see a dress advertised and then be unable to find it afterwards.
Could you please contact our customer complaint team with relevant information? We would like to investigate what happened and do our best to assist you in finding the style you wanted.
Looking forward to hearing from you.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Horrible Delivery Time
I placed my order July 28th and just received the dress on Labor Day; September 7th. It was ordered for my birthday celebration which was August 15th. Your delivery of orders is horrible and I will never order again. I would send it back but I know it would take forever to get my refund.
8 September 2026
Unprompted review
Reply from Xpluswear
Dear Lee,
We are truly sorry that your dress arrived late, well after your birthday celebration on August 15th. We fully understand how disappointing this is for you.
After reviewing our records, your order was confirmed on August 4th, not July 28th. You can cross‑check this information via your payment transaction history.
If you want to proceed with a return, we will provide full support to ensure your return and refund process runs smoothly. Our customer complaint team has sent related details to your email address. Please reply directly to our email if you still wish to return.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I wish I could give a 0
I wish I could give a 0. What I received is nothing at all what I ordered. I have a ball to go to and now I have to find something else to wear. I am sending that ugly jumpsuit back.
7 September 2026
Unprompted review
Reply from Xpluswear
Dear Karen,
We have carefully reviewed your order records together with the photos and information you submitted. Our investigation shows we did not dispatch an incorrect item. The item you believed you ordered and the product stated on your order information belong to two different items. Please refer to your order‑confirmation email to double‑check your purchased product.
We have sent full‑relevant details to you via email below. Please check your inbox and reply to our email so we can further assist you.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
SCAMMERS
These people are basically stealing your money. Nothing they advertise is what you will get. It's like they have a child playing with a sewing machine and your expected to pay your hard earned money on it. If you try to get your money back you get hoops if you get a response at all. You end up having to spend more money to send the sub par product back only for them to ghost you in some way. This supposed to be company should not be in business and I hope this post helps the next person so they they are not scammed!
7 September 2026
Unprompted review
Reply from Xpluswear
Dear K,
We are sorry to hear about your frustrating experience. If you have placed an order with us and are facing issues with returns or refunds, we are eager to help resolve it.
The information you have provided is not enough for us to locate your order. Kindly fill out the "Request information" form with your order details, or reach out directly to our customer complaint team via the email below. This will allow us to find your order and address your concerns promptly.
Thank you for your cooperation.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Botched delivery
I was so excited to order and receive clothes from this company, but my experience was horrible. I ordered my clothes and after a while I get a notification saying my clothes were delivered. Whatever cut rate delivery person service was used set my package on the ground in front of the mailbox.
3 May 2026
Unprompted review
Reply from Xpluswear
Dear Coretha,
We are truly sorry to hear about your unpleasant delivery experience.
We have noted this improper delivery behaviour with our logistics partner. If your items are missing or damaged, please feel free to contact us with your order details, and we will work with you to find a proper solution.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I love shopping at xpluswear
I love shopping at xpluswear. All of the clothes are amazing. And I love that all the plus sizes clothes are in style. I recommend this website to any plus size people.
6 September 2026
Unprompted review
Reply from Xpluswear
Hello,
Thank you so much for your heartfelt recommendation! We are overjoyed that you enjoy shopping with us. It means so much to us. Hope you keep loving our pieces and we look forward to seeing you again! 😊
Xpluswear Team
I order a beautiful dress ,when I got…
I order a beautiful dress ,when I got it a month 1/2 later it was terrible. Workmanship , material ,everything that was to be wrong with the dress it was. Extremely hard to get a refund. Then you also have to pay shipping to get it a d to send it back. I don't recommend this Xplus to no one.
6 June 2026
Unprompted review
Reply from Xpluswear
Dear Sis Del,
We are truly sorry that the dress failed to meet your expectations in workmanship and material quality.
We regret that our customer service team handled your return request following our standard return procedure, yet still could not satisfy you.
We notice you mentioned in your recent email that you have sent the package back. Our support team has replied to you regarding this matter and requested further return‑related information. Please check your email inbox and reply to us so we can process your refund as soon as possible.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Cancelled my order
Cancelled my order, was told I would be refunded in 7-15 business days....it's day 19 and I'm still waiting. They tell me they're "expediting" my refunded. I think I've been scammed
11 August 2026
Unprompted review
Reply from Xpluswear
Dear customer,
We are truly sorry for the long wait for your refund, which has caused you so much anxiety.
Please fill out the "Request information" form so we can locate your order and proceed with the appropriate handling.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Great selection
Great selection. I feel great in these dresses and other clothes!!
1 September 2026
Unprompted review
Reply from Xpluswear
Hi Melodie,
Thank you for your wonderful feedback! We’re thrilled you love our wide selection and feel amazing in our dresses and outfits.
Xpluswear Team
Color of dress wrong
I order a dress that was supposed to be the color champagne and arrive in pink. Reached out to the company they wanted to give me a partial refund of 18.00 dollars or a 30 percent of my next order. Then I would have to pay to have it shipped back. No thank you I would prefer a full refund.
5 September 2026
Unprompted review
Reply from Xpluswear
Dear Simona,
We sincerely apologize for the color difference between what you expected and the dress you received. Different shooting lighting and indoor ambient light may lead to visual differences in garment colors.
We are sorry for any misunderstanding caused during the return process. The options offered by our customer service team were only alternative suggestions in lieu of returning the item. You may simply let us know if you do not wish to accept them.
Our customer complaint team has sent a follow‑up email regarding this matter to your email used for purchase. Please kindly check your inbox and reply to us.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I had a good experience and my dress is…
I had a good experience and my dress is lovely
5 September 2026
Unprompted review
Reply from Xpluswear
Hi Julia,
Thank you so much for your nice feedback! We’re delighted you had a good experience and love your dress. Hope to see you again soon 😊
Xpluswear Team
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