Love the look of the clothes. Have shopped with Xpluswear and received multiple compliments. However, the wait is too long. I’m still waiting on a dress I ordered over 4 months ago. The rest of the... See more
Company replied
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Review summary
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Reviews shaping this summary
It was easy to shop but, I would suggest adding more color options for your dresses 2 colors on several of the dresses I looked at prevented me from purchasing more items. Also, please do not adver... See more
Company replied
There was a dress advertised but after searching i was u able to find it felt llike a bait and stwch u pulled me in with a dress that waa not available
Company replied
I received the dresses I ordered September 20th. Today is October 8th so it took almost three weeks to receive. The one dress is wild, bright colors in the picture but was less vibrant in person. For... See more
Company replied
Company details
Written by the company
Hi, we're XPLUSWEAR, the ultimate fashion destination for women sizes 14-28. No body is nobody, and no body that is not worthy of being loved and appreciated. There are already enough beautiful clothes made for small-size girls in the world, we just want to design clothes for plus girls to show their confidence and beauty.
Contact info
Hong Kong
- www.xpluswear.com
3.0
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐ 1 Star
⭐ 1 Star – Very Disappointed
I am extremely disappointed with my experience with Xplus. My order XP02442224 has been delayed, and the most frustrating part is the lack of proper tracking and customer support.
The tracking information showed that my package cleared U.S. Customs on September 23, but after that, there were no meaningful updates explaining where my package was or when it would actually be delivered.
I purchased this order specifically for an important event, and I contacted the company because I needed it on time. Instead of receiving clear information or help locating my package, I was left waiting and wondering where my order was.
A company should not simply ship an order and leave the customer to figure out what happened to the package. They should follow up with the carrier and provide accurate delivery information when there is a significant delay.
Very frustrating experience and extremely disappointing customer service.
1 October 2026
Unprompted review
Reply from Xpluswear
Dear Lucy,
We sincerely apologize for the shipping delay and the inconvenience this has caused you.
Your package is still in transit, and the tracking information has updated periodically. You may check the shipment status via the tracking link to view the latest updates. We are working closely with our logistics partner to get your package delivered to you as soon as possible. We truly appreciate your patience and understanding throughout this process.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I ordered a dress
I ordered a dress , received it and was very displeased with it. It didn’t look like the photo on the site. I sent the dress back and Oct 29, 2026 was the 20 business day and I still have not received my refund. I ordered another outfit loved it but it’s too big, I only wanted to exchange for a smaller size, xpluswear informed me to kee the item and they would shipped me teller 2 XL . The item still had not been shipped as I need it for a certain date. I keep getting apology emails and asking me to be patient. I’ve been patient long enough and at this point I’m seeking legal advice because this type of customer service is utterly ridiculous
1 August 2026
Unprompted review
Reply from Xpluswear
Dear Daphne,
We sincerely apologize that our items failed to meet your expectations and for the frustrating waiting period you encountered with your refund.
We have checked your case and confirmed your refund has been processed. The refund will be returned to your original payment account soon, kindly monitor your account for the incoming refund.
As for your replacement order: our support team submitted the reshipment request on September 22, and the package was shipped on September 24. We have provided the tracking information together with the estimated delivery date in our reply emial. Please check your inbox for our latest email.
Should you have any other concerns, please reply directly to our email.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I like the look of the outfit hopefully…
I like the look of the outfit hopefully it will fit nice if not I can have some adjustments made it's for a wedding of a granddaughter hoping that it is very complimentary to me
30 September 2026
Unprompted review
Reply from Xpluswear
Hi Christina,
Thank you so much for your lovely feedback! We hope the outfit fits you perfectly.
Xpluswear Team
The ordering process was easy
The ordering process was easy. I'm hoping the garments are true to the pictures
28 September 2026
Unprompted review
Reply from Xpluswear
Hi Denise,
Thank you for your positive review about our ordering process. We hope the items you receive will satisfy you.
Xpluswear Team
Dresses always fits perfectly
The website is easy to access and the prices are reasonable. I love how the dresses I’ve chosen in the past fit perfectly no concern.
28 September 2026
Unprompted review
Reply from Xpluswear
Hello,
Thank you for your wonderful review! We’re happy you love the fit of our dresses and find our site easy to shop. Feel free to reach out to our customer service team anytime should you need assistance.
Xpluswear Team
The dress I ordered was not the dress I…
The dress I ordered was not the dress I received. Looked like it at first but on closer comparison with the picture, what was sent me lacked the style, and some of the coloring that I noticed and liked on the dress modeled in the online picture. The material for the skirt was different than in the online picture. Will never order from them again. It is a scam!!!
16 September 2026
Unprompted review
Reply from Xpluswear
Dear Michelle,
We sincerely apologize that the dress you received does not match the item shown on our website.
Could you please fill out the "request information" form so we can locate your order? If we confirm that we shipped the wrong item after verification, we will arrange compensation for you.
Thank you for your cooperation.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Rip off!
I ordered 2 dresses. The same because I didn't know if it was going to be cut small or not. However the dress was to short and the quality was not good. So I try to return and the offer me 30% of my money or a credit of 42 use. I want all my money. The product is not damaged. Who does this?
28 September 2026
Unprompted review
Reply from Xpluswear
Dear Audrey,
We are sorry to hear you are unhappy with the quality of the dresses and apologize for the inconvenience caused during your return process.
We have checked our email records. After you declined the alternative return options, our customer service team sent you the return information. If you still want to return the items, please check your email and follow the return instructions to complete the return.
Should you have any other questions, you may simply reply to our email.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I am a first time customer
I am a first time customer. I am very excited to get my birthday dress.
26 September 2026
Unprompted review
Reply from Xpluswear
Hi Stephanie,
Thanks for being our new customer! We will do our best to get your dress to you as soon as possible.
Xpluswear Team
Reply from Xpluswear
Hi ,
Thank you for your kind review! We're glad you love our dresses and the quality.
Xpluswear Team
I enjoyed shopping
I enjoyed shopping. Lots of choices and sizes ! Easy to buy.
13 September 2026
Unprompted review
Reply from Xpluswear
Hi Soni,
Thanks for the review! Happy to hear shopping with us was easy and we have great options for you.
Xpluswear Team
Xpluswear has incredible options for…
Xpluswear has incredible options for the sexy, plus sized women. I am digging their appearance and will be buying a few more dresses for my Queen. I recommend their products because of the excellent quality, great prices, fast delivery, and world-class designs.
23 September 2026
Unprompted review
Reply from Xpluswear
Hello Robert,
Thank you so much for this wonderful review! We are thrilled you love our plus-size styles, quality, designs and fast shipping.
Xpluswear Team
Clothes are of good quality and ship…
Clothes are of good quality and ship with ease
23 September 2026
Unprompted review
Reply from Xpluswear
Hi Natasha,
Thanks for your feedback! Happy to hear you are satisfied with the item quality and shipping.
Xpluswear Team
Complete scam—what they advertise vs. what you actually get is a joke!
I ordered what looked like a highly structured, stylish asymmetric denim top from Xpluswear on August 10, 2026. It took over a month to arrive, finally showing up at my door on September 11, 2026, at 10:30 PM.
The online ad shows a beautiful, tailored denim corset shirt. The reality is a pathetic excuse for a garment. It looks nothing like the picture—it is completely unstructured, poorly sewn, cheap, and lacks any of the tailored shaping shown on the model. It's basically a completely different, unwearable piece of fabric. Do not waste your time or your hard-earned money on this company!
11 September 2026
Unprompted review
Reply from Xpluswear
Dear Teresa,
We sincerely apologize that the product failed to meet your expectations, and we are sorry about the lengthy delivery time.
Unfortunately, we are unable to find an order matching your description using the information you provided in your review. Therefore we cannot verify this incident at the moment.
Please kindly provide your order information through the "Request information" form, or reach out to our customer complaint team directly with your order details. They will assess your situation and provide an appropriate solution to address your concerns as soon as possible.
Thank you in advance for your cooperation.
Best regards,
update reply:
We have sent you an email through the email address provided and hope to cooperate with you to address your concerns as soon as possible. Please reply to us as soon as it is convenient for you.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
The site is easy to navigate
The site is easy to navigate, i found what I wanted, the dress was exactly as described, the price was reasonable, the size was a perfect fit. processing, shipping and delivery was timely. I had a great experience and got a great product.
2 September 2026
Unprompted review
Reply from Xpluswear
Hi Lesa,
Thank you so much for your lovely feedback! We are glad that you love the dress and had a smooth shopping experience. Hope to see you again soon.
Xpluswear Team
BUYER BEWARE!!
BUYER BEWARE!!! This company is a complete scam!!! I waited well over 2 months for my order and the event in which I bought was over by time I received it. Once I finally received it, the quality was HORRENDOUS!!! So I of course decided to return the entire order and they made it almost impossible due to their requirements in order to return, but I was determined to follow every step! They confirmed that they received my return and I’m still waiting over a month later for my refund!! I’ve reached out at least twice a week and they only respond with excuses and delays. I’ve never written a bad review but this has disturbed me so badly…
19 September 2026
Unprompted review
Reply from Xpluswear
Dear Lanae,
We sincerely apologize for the frustration caused by the lengthy delivery time, disappointing product quality and the inconveniences you encountered during the return process. We fully understand how upsetting this situation is for you.
We have reviewed your case and found that our customer team has submitted the refund request for priority processing. Your refund is expected to be returned to your original payment account soon. Please monitor your account for updates.
Should you have any further questions, feel free to contact us.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
The dress I ordered is not as described…
The dress I ordered is not as described , the said side slight was not visible .
communicated with them since August 2026 which they advised to keep they dress and would refund me 60% of my purchase and uptill now there has been no refund.
they are a terrible company and would not advise anyone to deal with them
26 August 2026
Unprompted review
Reply from Xpluswear
Dear Gladys,
We are truly sorry that the dress you received did not match your expectation. We also apologize for the frustration and inconvenience you have experienced while waiting for your refund.
We have sent out a follow‑up email concerning your refund. Please check your email inbox and reply to our email, and we will work to resolve your concerns promptly.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
The quality of the item I brought was good quality.
The dress that I ordered was not exactly the one that appeared online, however, the one that I did get was nice.
17 August 2026
Unprompted review
Reply from Xpluswear
Hi Marie,
Thank you for your honest feedback. We appreciate you sharing your experience with us, and we’re glad the dress you received is nice. Please do not hesitate to contact us if you need any assistance.
Xpluswear Team
I have been trying to return two…
I have been trying to return two dresses. It is so difficult and the deadline is near.. This process is awful. And it's not fair to the customer.
1 August 2026
Unprompted review
Reply from Xpluswear
Dear Sandy,
We are truly sorry that our return process has caused you so much inconvenience.
According to our records, your order was delivered on August 16. You contacted us to request a return on September 16, and our customer service team responded in a timely manner to explain our return policy. These are necessary steps for handling returns. We apologize if these steps have caused you any inconvenience.
We have not yet received your reply. Our customer complaint team has emailed you full return instructions. If you still want to proceed with returning the two dresses, please follow the information provided in that email.
Please feel free to write back if you have any further questions.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I placed an order over 3 weeks ago
I placed an order over 3 weeks ago. I only received part of my order. I'm unable to track the remainder of my order with the information they provided.
There is no real way to contact the company. No instructions on how how to return items.
I will not be ordering from them ever again.
11 September 2026
Unprompted review
Reply from Xpluswear
Dear Barbara,
We sincerely apologize for the inconvenience caused by the partial delivery of your order.
Our records show you reached out to us on September 15 to check the shipping status of your remaining item, but you did not mention wanting to return items or request return instructions. For this reason, our customer service only provided logistics details for the items still in transit.
It appears from your review that you are able to receive our email. If you would like to return items, please let us know and we will help you start the return process.
Thank you for your cooperation.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Poorly built dresses and difficult…
Poorly built dresses and difficult returns. They believe an 80% restocking fee for this piece of crap to be acceptable.
9 September 2026
Unprompted review
Reply from Xpluswear
Dear Kristal,
We sincerely apologize that the quality of the dress failed to meet your expectations.
We would like to clarify that we have never listed or quoted restocking fee on our website. Please always refer to information from our official website for authentic policy details.
We have sent a detailed email to you regarding this case. Kindly check your inbox and reply to our email so we can work on a proper resolution for you.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
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