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X1 Sales & Lettings Reviews 

1,157
•
TrustScore 4.5 out of 5

4.3

Property Management Company
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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable during property viewings and relocations. People note that the team provides clear communication, answers inquiries promptly, and makes the entire moving process smooth and stress-free. However, some reviewers were not happy with the maintenance service and experienced frustrating communication problems. Consumers also mentioned encountering unreturned messages, ignored emails, and difficulties when seeking assistance with administrative or tenancy issues. Some reviewers also expressed deep frustration regarding delayed responses and a lack of support when trying to resolve urgent property matters.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how helpful, polite, and attentive employees are during... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing a high level of... See more

Service

Customers had ambiguous experiences with service, reflecting widely differing opinions. While many reviewers... See more

Response time

Users describe ambiguous interactions with response time, reflecting a sharp division in customer... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my X1 apartment at Eastbank, Manchester. X1 has done a great job as managers of my apartment for ~10 years without any issues - and at a competive rate too! Julia Drayton was my prope... See more

Company replied

Rated 5 out of 5 stars

Jevan was really nice and helpful throughout the flat viewing process. He showed me around, answered all my questions, and made the experience smooth and comfortable. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

Property purchase is often a very complex and lengthy process but surprisingly my experience with X1 was completely different, all thanks to Amy Mossop and her constant help along the whole process. I... See more

Company replied

Rated 5 out of 5 stars

Luke was incredibly helpful with all my enquiries and resolved all of my issues without hassle. Thank you!

Company replied

Company details

  1. Property Management Company
  2. Commercial Real Estate Agency
  3. Real Estate Agency
  4. Real Estate Agents
  5. Real Estate Rental Agency

Written by the company

X1 Sales & Lettings began life in Liverpool with our first development of student apartments. Now, after over ten years of operations, we are the appointed management agency for 4000 properties across the UK. This continual rapid expansion and growth have secured our position as a market leader for student and residential accommodation in Liverpool, Manchester, Leeds & Chatham, Kent. Following our success in the North of England, we extended our operations to the South of England and in 2020 we welcomed our first tenants to X1 Chatham Waters in Kent – our flagship development consisting of 199 luxury apartments located in one of London’s fastest-growing commuter belts.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(1,157)

321 reviews in the last 12 months

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Rated 5 out of 5 stars

Jevan was extremely helpful

Jevan was extremely helpful during the viewing and greeted me so welcomingly and was patient with the fact I was a little late, showed me everything in depth and made me wanna book immediately! Thank you Jevan,
Najma x

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Jevan

Jevan was very helpful and welcoming when showing us the property. I was overall very impressed.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Shoutout to Peter

Peter made my experience of finding accommodation very easy. He was very knowledgeable and easy to talk to.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Luke for showing me…

Huge thank you to Luke for showing me around today! Fantastic communication, incredibly polite, and very well-prepared with all the details about the property. Made a great impression—thank you for your time and help!"

25 August 2026
Unprompted review
Rated 4 out of 5 stars

Fast and easy application process

Hi have recently gone through an application for a place at X1, Elisha was extremely helpful and made the viewing and application process easy. She knew answers to our questions at the viewing and got our application through with speed, which is everything I needed. The only thing I would say was difficult, was trying to get a booking online was much harder than in person. In person I was able to walk in and get a viewing, online I struggled to get in contact with a real person.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely rooms and great communication!

I had a couple of viewings at the Tower. Elisha was incredibly helpful and friendly, and has been great with helping me understand how everything works as I am a first time renter. The property appears well managed and organised, it’s been really easy to book viewings and attend!

21 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you for the fantastic feedback! We’re so pleased to hear that Elisha has made your first renting experience clear and straightforward, and that booking and attending your viewings at The Tower has been so easy. We’ll be sure to pass your kind words on to Elisha – she’ll really appreciate them!

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