Website was hacked and our Wordpress specialist gave up. Other specialist said it was a done thing and a new website had to be built.....After buying the CARE update from Wordfence the website was up... See more
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1700 WESTLAKE AVE N STE 200 , 98109, Seattle, United States
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These guys are on the ball. They answer questions very quickly and resolved matters really professionally. Can’t recommend enough that anyone with a WordPress installation use this service.
I inadvertently due to an error on my part got myself locked out of WordPress. I had set it up so that after two failures there would be a lockout for two months. I get a lot of hackers from all of the world trying to get in to my site and this works for that. Unfortunately, I became my own victim. I found the tech-support at WordFence to be very prompt very efficient and easily gave me what I needed to do to get back into the system and working. I appreciated their promptness, their thoroughness and their accuracy. Overall, I had an excellent experience with tech-support at word fence
Wordfence quickly responded with a full refund for a product ordered in error (2x). If only all s/w companies were like this...
Cheers to Mark at Wordfence for sorting me out
My colleague invited me to our company's team, but I had some difficulties with getting set up and ended up locking myself out. I reached out and Phil responded very quickly. He was able to determine the issue and resolved it the same day. He explained what happened and resolved the issue, including sending me a link to complete the set up process. Very professional and friendly, I couldn't be happier! Thank you Phil!
I had an issue with scanning, and the issue was caused by my LiteSpeed server.
The Wordfence engineer who helped me was quick to reach out to me after I had raised the support ticket, and he helped me to resolve the issue immediately.
This is one of the best products I’ve used. But the service is equal in greatness. If you use Wordpress- do yourself a favor and buy this!
I have used Wordfence for a few years now to secure our Wordpress sites and my sleep has improved significantly since then. It's an excellent and reliable product run by some talented folks, and the one time I needed a little assistance on something their response to the helpdesk ticket was within minutes and resolved my question.
Great product and a super responsive, helpful team behind it when you need to reach out to them with questions or for help! My team and I highly recommend the product and them!
Responded quickly and as often as needed to resolve the problem. Got the problem resolved, in spite of several emails back and forth, in a few hours vs other sites where it sometimes takes days.
I have used WordFence Premium for a year now. I enjoy the stats I am presented with showing me all the bag actors trying to gain access. To my knowledge, WordFence has done its task exactly as advertised. Recently I needed to get assistance from support. They were prompt with a reply and solution.
Amazing security plugin for wordpress. I started with one site and I’m now deploying to all my servers.
Support is excellent. Mark helped me fix a problem that I had created in 2 minutes.
Wordfence allows me to get rid of all the spam traffic and gives me peace of mind …
Played a crucial role in assisting us to keep the WordPress instance safe. Their Customer Support and Technical support response times were great.
I had a technical issue and, having signed up to the premium service, I got great support, they identified the problem and solved it.
The product works exactly as promised—smooth, efficient, and reliable. What truly sets it apart, though, is the exceptional support. Quick responses, knowledgeable assistance, and a real sense that they care. Honestly, what more could anyone ask for?
I regularly recommend Wordfence to my clients and occasionally purchase subscriptions on their behalf.
Recently, I forgot to cancel one when a client moved on, but their customer support engineer, Phil, was brilliant - he sorted out the cancellation quickly without any hassle.
The plugin itself is top-notch with comprehensive protection that's easy to set up. You can see how many attacks it's blocking, which is quite eye-opening! Combined with their fantastic customer service, Wordfence is worth the investment for anyone serious about website security and will continue to recommend their excellent product.
I am a Wordfence premium customer in connection with a blog. I love the regular audits conducted and the way issues, when found, are clearly displayed for action. I recently received notification that a routine scan identified that my website was blacklisted on a spam filter website. This made no sense to me given the nature of my blog so I reached out to Wordfence using their help feature to get information on how to resolve. I immediately received an email confirming receipt of my outreach and creating a ticket. Within one business day I received a response from Phil with Wordfence. He went above and beyond, not only responding to my immediate question but also the questions I didn’t ask. Though the issue resolved in its own (Phil explained why), as a nonprofessional (highly casual) blogger I greatly appreciated the education. It is wonderful to have access to a knowledgeable resource. Wordfence has helped keep my website clean and given me peace of mind. I highly recommend.
I've trusted Wordfence for years and find it easy to use and understand. I never worry about my site because I can see how effective it is on the dashboard. And when I had a question recently, I got the clearest, most direct answer that I've ever received from tech support anywhere.
We have been using the Wordfence plug-in for at least the last 8 years (perhaps longer). Can't say enough good things about it. It has stopped more attacks than I can count. Anytime I put up a new WordPress site, Wordfence is one of the first plug-ins I add before the site goes live. And yes, the premium version is worth it. I would also add that their technical support is equally awesome. I've only had to use it 2x in the past 8 years but in the most recent case, they promptly answered my support ticket and gave me the info I needed about their db structure that allowed us to create a bash script to extract the data we needed to help protect our network. A++++
Great product, great company, only good experiences, having used them for almost a decade.
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