Wonda Mobile Reviews 

3,374
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the exceptionally fast delivery times, noting that international shipments arrive securely packaged and consistently ahead of expected schedules across various global destinations. Shoppers are also thoroughly satisfied with the product quality, stating that items arrive in pristine condition complete with all original factory accessories and without unexpected customs charges. However, some people mentioned minor delivery hiccups, such as occasional transit delays during holiday periods or small courier issues. A few reviewers also noted specific concerns regarding online listing details, unexpected administrative fees, or finding lower prices on different retailer websites.

What people talk about most

Product

People report positive experiences with product, highlighting that devices arrive quickly, work as expected,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the remarkably fast... See more

Order

Consumers find order experiences to be exceptionally positive, frequently highlighting remarkably fast... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the unbeatable costs, discounts, and... See more

Service

Customers consistently note positive experiences with service, highlighting great follow-up, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got my Find X8 Ultra 1TB from here. Ordered on Tuesday morning, arrived Friday morning to Sydney Australia. Phone in perfect condition, and included all factory accessories. Watch out that some oth... See more

Rated 5 out of 5 stars

Absolutely amazed at the speed of service and keeping customer informed throughout the delivery process. Ordered the Vivo x300 pro on the 02nd Jan and this was a first time order from wonda mobile. Ha... See more

Rated 5 out of 5 stars

Ordered the viconx300 pro from HK. All process was smooth and product delivered in perfect condition. Also no additional import tax being charged which is the usual concern when ordering electric pr... See more

Rated 5 out of 5 stars

Legit. Ordered global version of Honor Magic 8 Pro and 5 days after release, it's in EU in my hands. I've been a little nervous because I paid through bank transfer and it's my first time using Wond... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Computer Store

Information provided by various external sources

Buy Sim Free Smartphones Deals at Wonda Mobile with Free UK Delivery Check Out Cheap Smartphones Sim Free today with Free UK delivery. Find your SIM Free Unlocked Phones. All the latest models and great deals on SIM Free Phones are on Wonda Mobile.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,374)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Vivo X Fold 3

Great experience and Wonda Mobile sent updates to keep me in the loop on when my phone would arrive. Will order from them again.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Would absolutely recommend

Fast and absolute flawless. Bought my newest phone here and was absolutely satisfied with everything. Really good price and really fast shipping. I will for sure consider Wondamobile again for buying my next smartphone.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Samsung Galaxy S24(SD)

I ordered Samsung Galaxy S24(SD version) from Wonda Mobile.It took them only one week to deliver it to Croatia.Great comunication service and staff that will answer all your questions very fast and true.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a Xiaomi 14 Ultra phone and…

Ordered a Xiaomi 14 Ultra phone and photography kit from them. Order shipped from China to Denmark and the price they quoted on the website was the price I paid. No custom, added taxes etc. Very nice.

Phone was shipped with normal delivery, 8-10 days but was in Denmark in 2 days! FedEx screwed up so I had to pick it up from there, but that's not Wondamobile's fault.

The phone was unfortunately faulty. The lens of the camera would suffer from lens fogging a lot of the time. I took a video, sent it to Wondamobile and they told me to return it. They made a return label with DHL for me and I returned it. Of course DHL screwed up too, but after 5 days or so, Wondamobile received the phone and promptly refunded the price.

Their user service was very prompt and kind. I have nothing but good things to say about Wondamobile. Will definitely be using them again!

23 March 2024
Unprompted review
Rated 1 out of 5 stars

£800 out of pocket

i bought £800 phone and was given a delivery date of 13th march. then i had an emailed to say it would be 12th march, then email to say 13th, then email to say the 14th. when it didnt arrive i emailed wonda and they checked with fedex and was told Monday (3 days later). when again it didn't arrive i contacted wonda again and they looked into it, then i get a message to say it was delivered on the 13th.???? checking tracking info it says it wasn't delivered but still at depo, few emails back and forward and wonda say they did deliver it to my neighbour... something i did not authorise. i check with neighbour and a parcel was delivered but not the phone, this was a ebay parcel and when i check that tracking info it was correct. wonda then told me to make a paypal claim as they wont help any further. paypal couldnt careless and im £800 out of pocket.

The tracking info was added after it hadn't arrived as you know. Plus it says it was delivered at 12pm...yet the other parcel was delivered to my neighbour at 2.38pm. it just doesn't make sense, and instead of you wonda taking responsibility it's down to me to be left short. PayPal have accepted the tracking info even though it makes no sense and I have loads of email and txt showing the live tracking and it being returned to depo.

We keep going round in circles again. I authorize a cheap eBay item to be left with a neighbor, that did happen and was tracked and signed for. The phone was not to be delivered to anyone else and the tracking for this was shown as returned to depo, it wasn't til a week later they changed it to say it was delivered and at a random time. They're trying to cover themselves but it doesn't add up. I'm reviewing your service so others can make their own decisions weather or not wonda can be trusted. Before the missed delivery your service was great, you answered all my questions and I had no problem, it wasn't until you gave up and told me to make a claim that its made me think others should be aware.

21 March 2024
Unprompted review
Wonda Mobile logo

Reply from Wonda Mobile

Hi,

Thank you for your review.
According to FedEx's record, the parcel tracking no. 775485434533 has been delivered.
You already opened a case via Paypal, please wait for their investigation.

Sir, you keep saying the tracking makes no sense...
How about official proof of delivery?
FedEx has provided us the proof of delivery, and we already submitted to PayPal.
Hope you understand.

Thanks

Rated 5 out of 5 stars

Amazing

Absolutely awesome company.

Ordered from HK to UK, expedited delivery for £20 had the package with me in 3 days which is unbelievable & an excellent saving.

I was a bit weary of bank transfer to save the extra 3% or so, but gave it a shot and worked out great.

Will not hesitate to order again. Keep up the good work Wonda!

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Great value, fast, recommended

I was going to buy a Nubia Z60 Ultra from the official UK store, but they kept me hanging on for 2 weeks for the silver 12gb version to be in stock, only to tell me that it wasn't offered in the UK as 12gb, only 16gb, and they couldn't update their website to say this 😂🤦🏼‍♂️
I was wary about using Wonda Mobile, and shouldn't have been, it's been a brilliant experience. Clear website, price exactly as described. I chose "express" (£20) when I ordered Saturday evening. It just arrived Wednesday morning! Very carefully packaged, and has Google play fully installed. 30% cheaper than the official store, and no import duties or VAT charged. Highly recommended.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

First time order

Ordered on Saturday and arrived on Wednesday. Costumer service reply quickly even at 1am Hong Kong time(lol). Package is triple layered bubble wrap. Overall really good initial experience for me

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Outdated information and bad service!

Do not use their services to buy a mobile phone from another country! I transferred them the full payment for a Samsung S24 Ultra as directed by their automated system email and then received an email days later saying that their Japan Account doesn't accept direct deposit anymore. I have still not got my money back and it's been 6 days now.

Terrible service. Wouldn't recommend.

4 April 2024
Unprompted review
Wonda Mobile logo

Reply from Wonda Mobile

Sir,

We told you it may take 3-5 working days
This time is a mistake, really sorry.
We just upgraded our system last month, and forgot to remove the Japan account which we don't use anymore.
Really sorry for the inconvenience caused.
Please be patient, and the money will come back to you very soon.

Thanks

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