Withlocals Reviews 

1,790
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendly demeanor, and engaging personalities, making tours both informative and enjoyable. Many highlight the personalized service, where guides adapt tours to individual interests and even show hidden gems that would otherwise be missed. The overall user experience is frequently described as excellent, with many appreciating the seamless planning and the unique insights into local culture, history, and cuisine. However, some customers also noted occasional issues, such as guides being late or tours being changed without prior notice. A few other people also felt that the platform did not adequately support guide buyers in certain situations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and engaging... See more

Location

Customers had positive experiences with location, often praising the discovery of hidden gems and local spots... See more

Service

Users describe positive interactions with service, highlighting the patience, knowledge, and humor of guides... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that guides made their... See more

Product

Consumers find the product to be amazing, with many praising the taste of various items such as buffalo... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 2 hour orientation type tour in Tokyo the first day of our trip. Our tour guide, Gulay, was wonderful! She gave practical tips, was very friendly and knowledgeable. She pointed out good smal... See more

Rated 5 out of 5 stars

We had a terrific walking tour of Athens today . Our host was Thomas, and he was exceptional. He brought us to places we would have never seen. We took in spectacular views as well as learned abou... See more

Rated 5 out of 5 stars

Ines greeted us with a smile and a hug. From the first few minutes, we knew that this was going to be a great morning spent. Her knowledge and welcoming persona were captivating. We learnt so much dur... See more

Rated 5 out of 5 stars

Absolutely brilliant experience, Pablo was the perfect guide, he was knowledgeable, outgoing and friendly and he 'made' our visit to Buenos Aires. We appreciated how he took the time to show us many h... See more


Company details

  1. Sightseeing Tour Agency
  2. Cultural Tours Provider
  3. Travel Agency
  4. Travel Aggregator

Written by the company

Withlocals connects curious travelers with local hosts for private, personalized travel experiences around the world. Instead of generic tours, we focus on real connections. Think local food, hidden neighborhoods, cultural stories, and the kind of moments you only get when someone shows you their own city. Our platform brings together thousands of carefully selected local hosts, from chefs and historians to artists and everyday locals who know their city inside out. Each experience is hosted by a real person who designs it themselves, based on their passions and expertise. That means no scripts, no crowds, and no one-size-fits-all itineraries. We believe travel is at its best when it benefits everyone involved. Travelers get deeper, more meaningful experiences. Locals earn a fair income by sharing what they love. Cities benefit from tourism that is more balanced, personal, and respectful of local life. From private food tours and cultural walks to family-friendly activities and tailored day trips, Withlocals helps travelers explore destinations in a more authentic and responsible way. Our customer support team is always on hand, and we continuously improve the platform based on feedback from both travelers and hosts. Withlocals exists to make travel more human. Less sightseeing, more seeing people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,790)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

Our first food tour

This was our first food tasting tour so wasn’t sure what to expect. We were very happy we made the decision. Clara was excellent in pointing us to the best places for traditional foods. She also provided the cultural context for the foods we tasted and drinks we tried. What was an added and unexpected benefit from this experience, we saw Porto through the eyes and experience of a young woman who knows Porto and Portugal and has lived abroad. We recommend the tasting tour and highly recommend Clara.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Again?!? In a heartbeat!

While not sure what to expect - the six of us - joined Susanne for two truly enjoyable ventures through Wien, excuse me, Vienna! She is an excellent story teller, building on the culture, the traditions, the history, and the lore of this city. Each of us had our 'favorite' areas - whether the tour of the Schöebrunn Palace, the Christmas Marketplaces, or just suggestions for other ventures we show take and enjoy while in Vienna. Friendships last a long time!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Moustafa made our short tour of Cairo a…

Moustafa made our short tour of Cairo a memorable experience.

We spent the day touring with Moustafa, and it was a pleasure from the moment he greeted us. He carries himself with calm confidence, and we felt immediately that we were in capable hands. His explanations of Egypt’s history were clear and thoughtful—never rushed, never exaggerated—and he always made sure we understood what we were seeing.
A highlight of the day was our visit with him to the new Grand Egyptian Museum (GEM). Navigating a place of that size and importance can be overwhelming, but Moustafa guided us through it with ease. He pointed out details we would have missed, explained the layout, and gave us the kind of context that only someone who truly knows the material can provide.
Later, he arranged a stop for lunch at the Great Pyramid Inn, which offered an unforgettable view of the Sphinx and the pyramids. Sitting there, looking out across the plateau, was one of those rare moments when the day slows down and you simply take it all in. It was a thoughtful choice on his part and something we will remember for a long time.
Throughout the entire tour, Moustafa showed the same steady care. He watched the timing, managed entrances smoothly, and kept us clear of crowds. There were no unwanted stops, no pressure, no unnecessary detours—just an honest, well-organized day with someone who is proud of his country and takes genuine pride in his work.
We felt safe, comfortable, and welcomed from start to finish. Moustafa is a guide we would gladly recommend to anyone visiting Egypt. He treated us with respect, patience, and kindness, and we ended the day feeling that we had not only seen remarkable sites, but met a good man behind them.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful tour in Bruges

What a wonderful 3 hours we spent exploring Bruges with Patrick. His passion for his hometown shines through, and he truly brought the city’s history and culture to life. It was a perfect way to start our visit to this incredible place and set us up for an amazing stay. If you are visiting Bruges, we would highly recommend spending some time with Patrick. You won’t be disappointed.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Encyclopedic Knowledge

Roxanne was a walking talking Wikipedia. She is very personable and her knowledge of Vienna was impressive. We had a great tour and it fully met our expectations.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

A perfect introduction to Venice

What a perfect introduction to Venice. Lucrezia’s passion for sharing her city with us through stories, curious facts and locations was engaging. It’s things like the early digital clock in the piazza, the specially carved cat water bowls at the town water cisterns and the ugly faces on the church bell towers that have stayed with us as we walk the streets and alleyways. Lucrezia taught us to read the sights and clues we’d normally walk past to bring the history of Venice to life.

She was also able to link our movie goers knowledge of Venice to life through pointing out set locations and sights for well known James Bond and Spiderman scenes.

Lucrezia’s tips on where to get the best tiramisu, gelato, fresh food, and the best Venetian restaurants to dine at have made us feel a little like seasoned locals.

Leading up to our trip Lucrezia helped us understand how to get around with the public transport boats, and at the end of our tour she explained the best way to visit Murano and Burano.

Thank you Lu for making our stay in Venice so rich in meaning and experience.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Today Yousuf showed us Musqat

Today Yousuf showed us Musqat. We arrived this morning in Oman and Yousuf was so kind to allow us a late start. He drived us arround with his SUV and showed us the highlights of Musqat and explained us all about the history. His English is very good making it easy to talk with him. He even visited Europe a few times so he can easily discuss the cultural differences between the regions. He is fun and very flexible in mindset. Thx. Yousuf 😀 br Paul from the Netherlands 🇳🇱

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I really loved this experience!

I really loved this experience!! This is the perfect way to get to know Ho Chi Minh and the surrounding areas. I didn't have time to plan my trip, but I didn't really have to. I just threw a few ideas at Letty and she turned that into a curated 3-day trip. The guides were very knowledgeable and spoke great English. Everything was handled very well and I can say it was also very safe (even in the Ho Chi Minh city traffic with those little bikes!). I enjoyed the craft beer tour so much I did it twice!!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Ines was outstanding from start to…

Ines was outstanding from start to finish. Her deep knowledge of the area, combined with a friendly and approachable personality, made the entire experience both educational and enjoyable. The pacing of the tour was perfect, allowing plenty of time to explore while never feeling rushed. Thanks to Ines’ professionalism, enthusiasm, and genuine passion for the subject, this tour became one of the highlights of our trip.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing tour! John is the BEST guide!

We had an absolutely fantastic tour with John, a proud 4th generation Singaporean. His extensive knowledge of Singapore's food, history, architecture, and multicultural harmony truly enriched our experience. John’s passion for his country and its people shines through in every story he shares. We cherished every moment of our tour and cannot recommend him highly enough to anyone looking to explore Singapore! Wonderful experience :-).

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great guide !…

We did a 3 hr private tour in Ravenna with Luana. She is very knowledgeable and did a great job managing the tour. Highly recommend !

7 October 2025
Unprompted review
Rated 5 out of 5 stars

We had the most amazing 6 hour tour…

We had the most amazing 6 hour tour with Piyaporn. Not only does she have extensive knowledge of the areas she takes you to, but has impressive knowledge of the history and political climate of the country that puts everything into context. She provided an amazing driver and vehicle and we felt spoiled all day. She also has a heart of gold and makes sure the furry friends at these sites are taken care of. I already know that when I come back I will book a different tour with Piyaporn and I would recommend her to anyone. Such a lovely person and informative tour. She's like family now :)

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Patrick

To spend time with Patrick was a pleasure. His English was perfect and he understood a broad Scottish accent. We went at a gentle pace around the city and I never felt rushed. With a encyclopedic knowledge of Chile and Santiago he answered all my questions and advised me where to go for food,entertainment and culture. I wish I could have spent a much longer time in his company. Patrick thank you.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Emoke was helpful and charming from the…

Emoke was helpful and charming from the moment we made our booking and met us with a smile on the day of our tour. Her knowledge of the history and architecture of the city was excellent. Emoke’s personal and family real life experience of Hungary’s period under Soviet control was fascinating. Some top tips for the rest of our trip and some nice local cafes visited made an overall fabulous tour for us all. Definitely recommend a tour with Emoke for anyone wanting to visit Budapest.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Fun and interesting tour!

We really enjoyed the tour. Interesting facts about the origins of Dubai and how it has developed over such a short time! Ikram is warm and entertaining and we would definitely highly recommend!!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great tour of Budapest with Gabor

We started in Heroes’ Square where Gabor gave us a brief history of Hungary which set the scene for the tour. I liked the way Gabor wove this into the tour and the architecture of Budapest; for example, the rivalry between Vienna & Budapest.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Refuse to refund an unusable gift voucher

I bought an expensive gift voucher for my brother who has moved to Lisbon. It turned out that there were no experiences he could do as a single person which didn’t involve walking a lot, which he can’t do. Withlocals refused to refund the voucher, even though it would cost them nothing to do so. Very disappointing.

20 October 2025
Unprompted review
Withlocals logo

Reply from Withlocals

Dear Kay,

Thank you for sharing this with us. We’re really sorry to hear how frustrating this situation has been for you and your brother. I just want to reassure you that our tours at Withlocals can be very flexible. If your brother has mobility needs, our hosts are more than happy to adjust the experience so it works comfortably for him. He can pick any host he likes on our website and send them a quick message about what he can or cannot do. They’ll help shape the tour around his pace and interests.

And of course, if either of you would like some help choosing the right experience or want us to guide you through the options, you can always reach out to us again at support@withlocals.com. We’re here to help.

Kind regards,
The Withlocals Team

Rated 5 out of 5 stars

Review of Potsdam Tour with Pablo

Our day trip to Potsdam with Pablo was absolutely wonderful. We shared a list of things we wanted to do (including a leisurely lunch!), and he went above and beyond to make it all happen. We saw everything we hoped to see and enjoyed a fantastic meal at the most charming restaurant. Pablo was incredibly knowledgeable about both Berlin and Potsdam, and he filled our day with fascinating stories and history. His enthusiasm and depth of insight made the experience truly special. I wish there were a Pablo in every city I visit! Highly recommend this tour to anyone wanting a seamless, engaging, and memorable day in Potsdam.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience


We booked two tours in the same day with Romana ( a 2 hr and a 3 hr) back to back . We messaged her and explained that this was our third time to Dubrovnik and what we had done in the past . The two that we booked were the Hidden Gems and a Game of Thrones . Romana responded back ( quickly I might add ) with suggestions and offered to blend the two tours together so we could get the best experience with our time . We agreed and she obviously did her homework because it was very seamless, informative, and we saw many things that only locals know about while also keeping us engaged and the 5 hours flew by . We have used withlocals many times and in many cities and she was definitely one of the best guides we have had . We have also never had a bad experience with this service . I highly recommend picking Romana as your guide . Engaging, flexible ,informative, great energy , very knowledgeable and very much interested in what you want to do during your time with her .

2 November 2025
Unprompted review

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