We were kept fully informed from purchase to delivery. The delivery guys were so helpful and we had a laugh despite the heat and lugging heavy boxes from the van to the garden. Both guys were very po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Their customer service towards us was exemplary. We were kept fully informed re delivery date and time etc. Plus were able to track them on actual day and delivery team also called us to advise when... See more
Really good Communication with customer services when I had a query, and was kept informed from start to finish. Delivery guys let me know a 2 hour window days before and on the day phoned to say how... See more
Delivered my new sofa.com furniture, arrived on time on day scheduled. Delivery team were polite and friendly and took great care bringing into property and completing the delivery. Excellent service... See more
Company details
Written by the company
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with colleagues working across more than 200 sites. We are great people delivering sustainable supply chain value.
Contact info
Methuen Park, SN14 0WT, Chippenham, United Kingdom
- For home delivery queries, please send us a message on 07984 370480 or call 01953 886060.
- www.wincanton.co.uk
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very professional service
The delivery men were very friendly, polite and courteous. They handled my goods carefully and were very helpful. I would highly recommend
23 January 2026
Unprompted review
The tracking was good and the delivery…
The tracking was good and the delivery guys were excellent
23 January 2026
Unprompted review
Very polite staff
Very polite staff. The furniture from DFS delivered was on time. Thank you.
What a difference between Wincanton and Evri! We were due a delivery on Monday from Evri..... Arrived 48hours late!!!!
21 January 2026
Unprompted review
Fantastic service
Fantastic service. Kept well informed regarding my delivery time. Delivery team were efficient, polite and very helpful. They took good care of my property and my delivery item. Would use again.
20 January 2026
Unprompted review
Excellent delivery service
Excellent communication in relation to delivery date and time. Service when receiving my furniture was exceptional
17 January 2026
Unprompted review
Excellent service ⭐️
The service they gave it to me the delivery service team they phone me before hand. Let me know that they are on the way to my house. I really like about that.
17 January 2026
Unprompted review
Delivery guys called me to let me know…
Delivery guys called me to let me know they were on the way and what time they would be arriving.
Very respectful of the carpets whilst bringing in the boxes. One carried them to the door and the other put shoe protectors on then put the boxes into the required room
Thank you so much 😊
17 January 2026
Unprompted review
Excellent
Excellent service. The driver team called to say they were 5 mins away and delivered over an hour early. Very happy.
17 January 2026
Unprompted review
Great Delivery Service
Ordered a bed from DFS and Wincanton were the delivery service. They provided great service when delivering both my bed and matress on separate delivery days. The booking system is very clear and easy to follow. The drivers follow the delivery instructions and it is very easy to contact them through their WhatsApp. Great experiences both times and both items delivered on time with good customer service from the delivery drivers.
17 January 2026
Unprompted review
Professional outfit
Quick delivery - allowed to chose delivery day - kept upto date with emails - given 2 hour slot . Delivered in time . Extremely professional company unlike a lot of couriers !
15 January 2026
Unprompted review
Hats off to Jeff and Mark.
Just had Jeff and Mark deliver an outdoor sofa from West Elm. They were excellent. They kept in touch with me before they arrived and arrived when they said they would.
They were polit to me, respectful of my property and proceeded to build the item without fuss then took the packaging away with them.
A fantastic experience.
16 January 2026
Unprompted review
Great service form a Great Team
14 January 2026
Unprompted review
Excellent delivery company
Good communication from the delivery guys, they called to confirm their eta within the specified delivery window. Sofas were unpackaged and put in place all very efficient good attention to detail. We’ve had two deliveries from this company and both times they have been superb.
14 January 2026
Unprompted review
Really Friendly and very helpful
Really Friendly and very helpful, courteous and respectful to the property, amazing customer service
14 January 2026
Unprompted review
Absolutely faultless employees
Absolutely faultless lads. Even too their shoes off to walk on my new carpets. Were careful not to mark the walls even though I’d told them they were due to be painted. Very polite. Probably the best delivery men I’ve ever had!
13 January 2026
Unprompted review
Kept upto date regularly on delivery…
Kept upto date regularly on delivery time and the guys were very quick and helpfull.
13 January 2026
Unprompted review
Carefully brought bed to bedroom,courteous and polite,great set of lads.
Gave notice of arrival time,very careful with furniture took shoes off before entering house.took to room of choice and was very careful with furniture.
13 January 2026
Unprompted review
Wrong delivery of my mattress
My mattress was delivered to the wrong address by FedEx. After informing your organisation, the 72 hours waiting period for the mattress to be moved is highly disappointing
8 January 2026
Unprompted review
Reply from Wincanton
Thanks for taking the time to leave a review. We won't have access to any deliveries that any of our clients have arranged via FedEx. I'd be happy to facilitate a resolution if you can share more detail in response to the request just sent.
Kind regards, Harvey
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