Wickes - Sutton Reviews 

Staff I've found are excellent. Especially Skye who helped me today, she solved a tricky product question for me.
Patient, helpful & polite.
Store is well equipped with a good range of products.
Sutton store in particular, I rarely go anywhere else

Very disappointed with my delivery. Part came fine but the main part of the order wasn’t available on my delivery date I put in. This caused untold problems for myself and when I complained to wickes their customer relations department came up with many excuses such as I hadn’t looked at the Ts and Cs which quite frankly is a joke . Wickes not for anymore

I opened a trade account last week in the Sutton branch of Wickes.
They couldn’t have been more helpful particularly Skye who explained everything perfectly and sorted a delivery out without fuss.
Well done.

Beautiful Kitchen Design by Angela

We recently worked with Angela to design our new kitchen, and the experience was fantastic from start to finish. Angela was friendly, professional, and incredibly helpful throughout the entire design process. She really took the time to understand our needs, preferences, and lifestyle, and created a layout that is both stylish and practical.
Her attention to detail and creative ideas helped us visualise a space that works perfectly for us. We are extremely happy with the design and can’t wait to see it come to life.

Dave at Sutton branch was really helpful. Went out of his way to help me find everything. Great advice on fence panels and what else I needed for the project. Thank you

Click and Collect from Wickes Sutton on 22/5/2025. Great service. Sirwan served me and even offered to load my items into my car. This was very handy after my recent surgery. Thank you Sirwan.

Went into Sutton, London branch and was looking for something that online said was in stock. Wasn't off shelf but asked a very helpful young man called Zack, who was very polite and went off to find it for me. Eventually found it after I had left the shop and came out to find me in the car park. Couldn't have been more helpful ! Top class customer service

Really great customer service and an employee called Keston was amazing.
Very spot on and overall great experience.

Has a nice selection of items for household use. Was served by a guy named Zack who was outstanding in his service. Was highly enthusiastic in explaining options for our gardening needs and went out of the way to find them for us and help load on a trolley. Excellent attitude towards customer service. We need more Zacks who are proactive and helpful.

Paul was awesome! Very helpful with recommendations and finding thing.

This hardware shop is good.
I wanted to buy flooring for my house. Mr. Zack helped me to buy all the things. And helped me to load the flooring. Even though I forgot to get my discount. Mr Zack help me to get it . I recommend him if you want get a good service...

Very good service from Angela who was drawing and planning for my kitchen , she is so friendly and helpful, I would recommended her to everyone. Thank you so much

We recently visited to choose some paint for our house and were trying to match a specific colour. We were fortunate to be assisted by Paul, who was cheerful, approachable, and incredibly helpful. Thanks to his support, we were able to find the closest match to what we needed. His assistance made the process much easier and more enjoyable.

Good service initially, hence one star. However, after the installation of my bathroom the promised follow up, should there be any issues, was non existent. No one wanted to know, not even a so called ‘manager’ despite promising to act immediately. They simply weren’t interested having already received my initial favourable review directly after the installation. In fact, I hardly had time to take my first shower in my new bathroom when they were pestering me for my review, now I know why! My advice is to be prepared that the ‘after service’ they promise at the outset, may well not exist.

Angela is wonderful! Very skilled and patient! Thank you so much for designing a wonderful kitchen for us!

I was looking for some help and advice buying new doors, radiators and other house renovations products. Paul was very helpful and polite staff who helped in wicks store in Sutton to understand what each product was good for and its performance. Thank you Paul keep up with good customer services.

David and his colleagues were amazing from start to finish. When I walked into the store, I was asked by David if I needed any help. I explained to him the items that I was looking for and he asked whether I wanted him to show me. He then took me over to the garden centre and went through everything in detail As I am disabled he called his colleague to assist with the picking up and placing on the trolley of the items. He then organised for another colleague to come to take the trolley over to the till and then once payment was made take all items to my car. Sriwan who took the items to the Till and then to my car and put them in my boot was very polite very respectful and very professional much like David too. I’ll be totally honest in saying that I didn’t expect such a great service and I look forward to returning to the store again soon.

We needed advice on floor tiles and the advice and service provided was excellent.
We were served by Keston, thank you and well done.

Paul was very helpful in discussing which nails would be best for my project and showing me other items I required.

Sam collected my C&C order for me...quicker than promissed and beautifully handed over to my brother.