Wickes - Sutton Reviews 

I purchased 12 x 300 x 600 tiles, they were so heavy. A Staff member named Lewis, very young man volunteered to select the items and loaded them into my vehicle. He was very sincere, helpful and cooperative. I will visit Wicks at the Sutton, Kimpton Branch again. Overall the staff are all very helpful.

Tracy has an excellent customer service.

The friendliest of Maxine helping me with my returns.

Tracy provided top-notch and fenuine customer service. Knows exactly what she is talking about and is a lovely lady.

had a lovely service tracy at the check out need more people like this women in the world. she is honestly a merat to wickes. thanks again tracy.

Tracy was so helpful in helping to purchase compost. She told me that it’d help me with my plants, so patient ! 🥰

Came into the store and needed advice on outdoor paint . Tracy was at the till and asked me if she could help. I explained the problem and she directed me to where I needed to go. It is nice to see this kind of customer service. Well done to wickes

Very friendly staff in Wickes Sutton Branch, in particular Mr. Rosh from the branch.

He went above and beyond, in attending to my queries and helped me buy the right product. He was busy with store duties, but still put a side good time to support me.

I would visit again.

Thanks Rosh.

I came in on yesterday morning and I was served by a lovely lady named Tracey. I don’t usually write reviews, but she really did put a smile on my face when she served me.. very patient and kind! 👍🏻👍🏻

Angela helped us design our new kitchen, we had an extremely positive experience, she took time to show us different options and was very patient with us. I would definitely come back for other renovations.

Its the staff that make it great, Tracy is a star and goes above and beyond! (They also had everything i needed)

I went to Wickes to get a wardrobe pole and some stones to go into a pot for replanting a tree. A very helpful member of staff called Paul was just brilliant. He is a great asset to your company and your store. He definitely went above and beyond to help me. It didn’t matter to him that I wasn’t spending a fortune, he just simply wanted to assist. He made my day and I could stop talking about him to my partner when I got home. Lovely person and just so friendly. Please let Paul know that I really appreciated his help. The products that I purchased was good value for money and cheaper than the competitors. Thank you

Tracy has been amazing and so helpful won’t go to any other Wickes only Sutton because of tracy

I always pop into my local Wickes Sutton branch and always find it very organised and welcoming. Tracey was on the checkout two days in a row and her service was polite and very helpful. It’s so refreshing to receive such personalised customer service and makes a big difference.

Amazing service at Wickes in Sutton. From the young lady on customer services who was very helpful and courteous to Sam who went over and above to help me find the right product. Well done Wickes, Sutton!

I visited the Sutton store yesterday to purchase some paving slabs. The slabs were at stock in the store but the store system would not allow the delivery option. The operations manager, Rosh, tried several options to help me but finally the only option left was to load the slabs in my car. Rosh carried the slabs and loaded them to my car. I was extremely pleased with the service I got and in my opinion Dosh displayed excellent customer interface skills. I must also say that I was very pleased with all the other staff in the store who helped me in this endeavour.
Dr Anastasios Garis

Fantastic service by the gentleman Roch who I believe is the operations manager. Took his time to explaining how we could get a trade account open also explain the benefits overall the staff in this facility are very helpful.

A reply would be great...Hello...



You know your email does not make sense as You are suggesting we have just decided in 2023 to complain to your CEO, and our guarantees would be out of date, but no we have been complaining about our kitchen and installation since December 2018!! Wickes customer service/complaints handlers/Installation managers are the ones that have taken us to where we are and used all our time up...refer back to our original CEO complaint letter which Heather Pell took up and dealt with until Wickes time wasting strategy of passing through many hands got to you...AMAZING. As a reminder the branch managers who came here with their designers even told us that as the installation is not completed properly since 2018 your guarantees have NOT even started yet...( repeating myself to you ). Obviously Wickes do not recognise their managers authority...AGAIN AMAZING..Im sure your manager/team leader/CEO/previous customer care specialists did look at things differently than you. HOW can this be? We even had the worktop changed ( compensation was agreed)( faulty workmanship with the join and was not supported with battens underneath, so very dangerous ) to one which we did not originally have (pictures sent to your colleague MAX ) and we have not had the new replacement door which I asked for which falls under the guarantee.



I ask you to relook at the compensation figures, and this time make an offer that, considering what we have been through, represents our stress and time consumed since 2018 by this issue, and not an insult to our intelligence.

Helpful at the till. She got me to sign up for the Trade Pro Membership. Great service.

Tracy provided such a kind and friendly experience. She really made me smile. Thank you Tracy. I'll definitely recommend her and the store to my friends and family.