Wickes - Sheffield Crystal Peaks Reviews 

We arranged our bathroom design consultation in store at the Sheffield drakehouse store around 4 months ago, after a delay in getting a fitter assigned, a contractor turned up who was frankly a cowboy builder, after he made excuses to further delay the job, we then cancelled our order as we could get it done sooner with an alternative fitter.
The design consultant at the drakehouse store called us directly and offered to find a local installation company and she would oversea the project.
Given our initial good experience with her, we agreed to this.
The bathroom components were supposed to arrive on Thursday 26th,but on inspection we found half of the products missing.
We immediately called the store to be told that nobody could answer our questions, so we made an appointment to go in on the next day to discuss this.
We were verbally assured that the missing products would arrive early the next week, ready for the installers who were starting on Monday 30th September.
Both the installers and the store were aware of the time sensitivity of the project, as relatives are flying in from over seas to visit on the 9th, and we were given assurances that the work would be completed by that date.
However despite raising the missing items straight away, we have now been told that the shower panels will arrive on Thursday, one week after they were supposed to, and the worktops and cabinets will not arrive until Saturday 5th, 9 days late.
Neither the store or the customer services team can do anything about this, despite the missing parts being in stock two hours away.
The store manager can not give any satisfactory answers and just says he’s sorry, but that isn’t going to get my bathroom fitted on time, or to a satisfactory standard.
I feel like I’ve been fobbed off with excuses.
There is a discrepancy with the amount of shower panels ordered that means we may have to compromise on the original design, if the panels had arrived on Thursday as agreed this would not be the case.
I now have zero confidence or trust in Wickes as a company, and wished I’d not agreed to the work after we initially cancelled.
The customer service team for installations are difficult to get through too, and frankly useless!
I would not recommended Wickes as a bathroom installer due to their incompetence and appalling customer service on a national level.

Update… the usual copy paste reply added to the review from Wickes, is Dylan a real person?
Anyway they have our order number and contact details but nobody has been in touch to resolve the issues or even offer an explanation.

Recently ordered a new bathroom from Crystal Peaks branch - excellent service & extremely professional customer service. Couple of items were incorrectly delivered but Hannah was extremely helpful in sorting this out without any problems - would definitely recommend

We used Hannah at the Drake house store for our new kitchen she was so amazing caring professional and knew exactly what we wanted the installation guys were also fantastic and worked so hard
We could not be happier