Kian was very helpful in getting my paint mixed up. He also got us signed up for a trade account which we have been meaning to do for some time. Great customer service and very friendly thanks Kian.
Company replied
Location
Switch locationDrakehouse Retail Pk, Unit 1B, Crystal Peaks South Yorkshire, S20 7JJ, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very big thank you to one of your team members Corey Short he helped me make my mind up on which tiles would suit my idea for a new bathroom. He helped me measure and sort out how many boxes of ti... See more
Company replied
Just had a new bathroom fitted by Tim W and designed by Lewis B. Absolutely perfect from start to finish - both went above and beyond to add all the finishing touches and make the whole process a... See more
Company replied
Visited Crystal Peaks store yesterday and oh boy cashier plain rude. We didn’t have a big order but the cashier spent the whole interaction talking to a colleague! Barely acknowledged our presence. A... See more
Company replied
Company details
About Wickes - Sheffield Crystal Peaks
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Drakehouse Retail Pk, Unit 1B, Crystal Peaks, South Yorkshire, S20 7JJ, United Kingdom
- +441142514624
4.2
Great
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joanne (supervisor in drakehouse wickes…
Joanne (supervisor in drakehouse wickes Sheffield) is an absolute star and helped me and my daughter sort out which correct skirting board to order. She is an absolute credit to your company ! Alison and hannah
21 April 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
We're thrilled to hear about your positive experience with Joanne. It's wonderful to know she went above and beyond to assist you and your daughter. Her dedication to providing excellent customer service is truly appreciated.
-AF
Absolute dreadful experience - AVOID
Absolute dreadful experience. After 4 months of being messed around we finally cancelled the whole bathroom order and installation. Sheffield Drakehouse store are incompetent in every aspect. To top it off there’s the bathroom installers that Wickes don’t even do proper vetting with so instead you get random people who are absolutely useless, and don’t even respond to you. If this was a proper company the staff would be sacked and the “bathroom installers” would be reported to whoever they get employed from. Waste of time and effort. This is only a snippet of our experience with Wickes. Poor communication and organisation! Before we cancelled everything we never received even ONE phone call from a Manager, or had a response to our complaint via their website, and we still haven’t to this day. AVOID THIS COMPANY - WE WISH WE HAD READ THE REVIEWS BEFORE WASTING OUR TIME WITH THIS POOR COMPANY.
30 December 2024
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hey Shani, thank you for your valuable feedback and I'm sincerely sorry to hear about your bathroom installation. I will ensure to feed this back so we can improve on this, if you need any further help please reply back to the private message I've sent you on trustpilot. - Dylan
Always have a good experience at this…
Always have a good experience at this store whilst renovating my house! Had a click and collect order and Jo sorted it out for me and they were incredibly accommodating and helpful. Insisted on giving me a partial refund for the items being ever so slightly less than perfect.
Great store and the staff are just brilliant!
22 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hey David, thanks for your positive feedback, and I'm glad you enjoyed the service from Jo in our Crystal Peaks store! - Dylan
Kitchen
Dealing with Hannah from start to finish was easy, she was very professional and polite and explained everything in fine detail. I cant wait to see our new kitchen now.
21 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hey Zoe, thanks for your five-star review, and I'm glad you enjoyed the service from Hannah throughout your kitchen design, enjoy your new space! - Dylan
Amazing customer service
The customer service at this Wickes is excellent, young man called Rees was kind and helpful. I was given all the assistance I needed which meant I left the store with everything I needed. Wonderful management and the other staff were also very friendly. Great range of products and knowledgeable staff.
17 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hi Grace, We appreciate you taking the time to share your positive experience. It's wonderful to hear that you received excellent customer service from Rees and that you were able to find everything you needed. We're glad you found our staff knowledgeable and friendly. - SF
Great customer service from Jo
Great customer service from Jo, knowledgeable and helpful every time. Thank you Jo
22 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
We appreciate you taking the time to leave a review. We're thrilled to hear about your positive experience and how helpful you found our team member. - SW
Purchased 2 wooden boards for customer
Purchased 2 wooden boards for customer, excellent product at fantastic price, the staff member JO was excellent & very helpful.
Great service Wickes Drake house
22 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
We're so glad to hear you had a positive experience with our products and staff. We strive to provide excellent customer service and are happy to know that you were satisfied with your purchase. - SW
Hannah the designer at Crystal peaks in Sheffield was amazing Would highly recommend, she was so helpful nothing was too much
Hannah at Crystal peaks
3 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
We are delighted to hear that you had a positive experience with Hannah at Crystal Peaks. We strive to provide excellent customer service and appreciate your kind words. - SW
Always use crystal peaks branch lovely…
Always use crystal peaks branch lovely staff and very helpful always got everything I need.but could do with new and quicker cash tills
22 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
We appreciate your kind words about our staff and the selection at our Crystal Peaks branch. We're glad you find them helpful and that you can always find what you need. We're always looking for ways to improve and will take your feedback about the cash tills into consideration. - SW
Found the staff very very helpful
Found the staff very very helpful. The kitchen staff were very knowledgeable & happy to chat.
21 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Thank you for taking the time to share your positive experience. We are thrilled to hear that you found our staff helpful and knowledgeable. We appreciate your kind words. - SW
Everything ok 👍
17 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hi Michael, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Excellent service
Went in the other day for some products. Staff were really helpful, spoke to a couple of staff who gave me advice of what I needed. Had the majority of items I was looking for and went away happy.
10 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hi Lisa, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Came in last week with my husband
Came in last week with my husband, was having trouble with an order number but the lady on till was very helpful in helping us sort it out, thankyou to lauryn for saving the day
14 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hey Margaret, thanks for your five-star review, and I'm glad you enjoyed the service in our Crystal Peaks store! - Dylan
Helpful
Went to my local wickes today, couldn't find the item I needed. A member of staff helped me out with no issues and very polite. Thankyou Lauren will be calling again.
18 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hi Carolyn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lauren in our store and that they provided you with useful advice. -AH
Great Service
Looking for some paint and had some really great help from Tracy on mixing options.
18 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tracy in our store and that they provided you with useful advice. -AH
Excellent
Had a great experience when ordering a kitchen from Wickes. Hannah who dealt with us was brilliant. Very knowledgeable and helpful. The kitchen we chose was delivered on time and in perfect condition. Would definitely recommend .
4 February 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hi Peter, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Hannah in our store and that they provided you with useful advice. -AH
I’m always shopping in Wickes up at…
I’m always shopping in Wickes up at Drakehouse but today I needed some extra help with a delivery. I spoke with a lady on the till called Tracy who helped me book a delivery for some fence panels. It was super quick and she was extremely helpful. Thanks Tracy!
15 March 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hi Jack, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tracy in our store and that they provided you with useful advice. -AH
Great kitchen experience!
Me and my wife bought a kitchen from Hannah, who works out of the Crystal peaks store.
It was a very pleasant experience, no fuss at all. She answered all of our questions and made it seem easy.
Would recommend to anyone looking at buying a kitchen!
14 January 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hey Andrew, thanks for your positive review, and I'm glad that Hannah in our Crystal Peaks store was first class throughout your experience, enjoy your new space! - Dylan
Young till last is rude and has poor…
Young till girl is rude and has poor customer service.
26 February 2025
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hey Jay, thanks for your valuable feedback, and I'm deeply sorry to learn of your experience in our Sheffield Crystal Peaks store. If you can please reply back to the private message I've sent you on trustpilot we can then look into this for you. - Dylan
Excellent kitchen design and supply
We have recently had a kitchen designed and supplied by Wickes at Crystal Peaks Sheffield. We met several times with our designer Hannah and she was fantastic; she helped us select the perfect kitchen and was able to accommodate all of our needs.
Even when we had left over bits after the fit out Hannah was able to arrange collection and refunded these for us with no questions asked.
Thank you!
1 October 2024
Unprompted review
Reply from Wickes - Sheffield Crystal Peaks
Hi Natasha Wilkinson,
Thank you for taking the time to share your positive experience with us, I'm glad to learn Hannah was able to provide you with an excellent service. - SF
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.