I have just had a wonderful experience because Sonney not only supported me with my loading but ensured they were nicely loaded into the car even figuring out how to open the trunk. Honestly am not su... See more
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Chris from Braintree branch was so helpful. He looked into express delivery for me but i realised I had left it too late for express delivery. So he very kindly helped me load up my trolley (20bags of... See more
Company replied
I visited braintree wickes recently to pick up some items to decorate my house. Whilst I was there I was walking around trying to find a staff member to support me. I saw one staff member Donna at the... See more
Company replied
I received fantastic customer service from Vikki. I wanted help to contrast paint colours across Wickes and Dulux range and she took the time to check stock, compare online reviews which helped me cho... See more
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Company details
About Wickes - Braintree
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Century Drive, Braintree, Essex, CM77 8YL, United Kingdom
- +441376306600
4.6
Excellent
112 reviews
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Donna ,in the Braintree store ,went…
Donna ,in the Braintree store ,went above and beyond to solve my issues .Near the end of her shift but still bright and helpful
Cheers
28 October 2026
Unprompted review
Reply from Wickes - Braintree
Hi Paul, We are delighted to hear about your positive experience at our Braintree store. It is wonderful to know that our team member provided such helpful, bright, and dedicated support to resolve your issues, even right at the end of her shift. Thank you so much for taking the time to share this lovely feedback with us. -LG
Great service at Wickes Braintree
Great service at Wickes Braintree! Donna was really friendly and helpful, and knew exactly where to find the bracket I was looking for. Excellent customer service!
17 October 2026
Unprompted review
Reply from Wickes - Braintree
We are so pleased to hear that you had such a wonderful visit to our store. It is fantastic to know that Donna was so friendly and guided you right to the exact item you were searching for. Thank you very much for taking the time to share your kind feedback with us. -AK
Great customer service from chris
Chris from Braintree branch was so helpful. He looked into express delivery for me but i realised I had left it too late for express delivery. So he very kindly helped me load up my trolley (20bags of pea shingle) and help me load into my car. Thankyou so much Chris.
26 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Jessica,
It is fantastic to know that Chris was able to check your delivery options and kindly helped you load those heavy bags into your trolley and vehicle. We truly appreciate you taking the time to share your kind feedback. -Ellysse
Lovey staff
Lovey staff, always happy to see Donna & Vic when I go into store
27 September 2026
Unprompted review
Reply from Wickes - Braintree
Hello Luke, We're so pleased to hear that our staff are always happy to see you when you visit our store. We truly appreciate your kind feedback. -JG
I have just had a wonderful experience…
I have just had a wonderful experience because Sonney not only supported me with my loading but ensured they were nicely loaded into the car even figuring out how to open the trunk. Honestly am not sure what my days ar wickes would have been today without Sonney's help. So thank you so much Sonney for your excellent customer care.
27 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Chidinma. We're so pleased to hear about your fantastic experience! It's wonderful that Sonney was so supportive with your loading and ensured everything was nicely loaded into your car. We truly appreciate your kind feedback. - Andrew
Served by Donna today
Served by Donna today
What a refreshing experience to be served by someone who is both knowledgable, friendly and still believes in customer service.
Not always a given anymore but a credit to Wickes !
27 September 2026
Unprompted review
Reply from Wickes - Braintree
Hello Dave, We're so pleased to hear about your positive experience and that Donna provided such helpful assistance. It's wonderful that they could assist you with impressive customer service! -JG
Smile more
I visited braintree wickes recently to pick up some items to decorate my house. Whilst I was there I was walking around trying to find a staff member to support me. I saw one staff member Donna at the front desk who was just stood there eating. When I eventually went over and was served by her I found her very rude and abrupt. She made me feel like I was asking too much of her. What's happened to customer service nowadays. It shouldn't hurt to smile.
22 September 2026
Unprompted review
Reply from Wickes - Braintree
Hello Belle, We appreciate you sharing your experience. We are truly sorry to hear about the interaction you had with a team member and that you felt unwelcome. This is certainly not the standard of service we aim to provide, and we understand your frustration. We will address this internally to ensure a better experience for our customers.
Got in Braintree store as it opened got…
Got in Braintree store as it opened got what I needed went to checkout and was served by a very pleasant and efficient lady called Donna.
20 September 2026
Unprompted review
Reply from Wickes - Braintree
Hello Peter, We're so pleased to hear about your positive experience at our Braintree store. It's wonderful to know that you found what you needed, and that Donna provided pleasant and efficient service. Thank you for your kind feedback!
Great service
Great service. Friendly and helpful staff. Especially Donna. What a nice lady.
Easy to find what I wanted in the store too. Everything was clearly signed. I was in and out super fast. So thank you.
20 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Marion, Great to see your review about our store in Braintree and especially your comments about our store colleague Donna. We appreciate your kind words and your business.
Helped by Amaya on the tills
Helped by Amaya on the tills. Quick at finding the taps we needed, efficient and friendly.
22 September 2026
Unprompted review
Reply from Wickes - Braintree
Thank you for taking the time to share your wonderful review with us, Tracey. We're so pleased to hear that you received efficient and friendly service from Amaya. - Andrew
What a breath of fresh air Sonney was…
What a breath of fresh air Sonney was so helpful, patient and professional , and with a smile What a lovely young man Wickes should be proud Helped me match some paint Which were difficult colours for a grade 2 listed property Came away really satisfied He listened and was determined to come up with the right colours for me. A positive experience.
22 September 2026
Unprompted review
Reply from Wickes - Braintree
We're so pleased to hear about your fantastic experience, Angela! It's wonderful that Sonney was so helpful, patient, and professional in assisting you with matching difficult paint colours. We truly appreciate your kind feedback. - Andrew
Helpful staff member
A really helpful and friendly staff member called Sonney assisted us in the store today. He was well informed and went out of his way to help us find what we were looking for
20 September 2026
Unprompted review
Reply from Wickes - Braintree
Thanks so much for your lovely feedback! It’s fantastic to hear Sonney was friendly, knowledgeable and went out of his way to help you find exactly what you needed. -JG
Staff are always helpful especially…
Staff are always helpful especially Donna
18 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Reggie, Thank you for your wonderful five-star review! We are so pleased to hear that our staff are always helpful, and we truly appreciate your kind feedback. - FC
BRAINTREE Quick and easy always room to…
BRAINTREE Quick and easy always room to park, able to find what I need quickly and the tills are always pretty quick. Thanks Pam.
4 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Danny,
We're so pleased to hear about your positive experience and that you found our store quick and easy to navigate. It's wonderful to know you could find what you needed quickly and that our tills were efficient. -Ellysse
Went in to buy some waste pipe couldn’t…
Went in to buy some waste pipe couldn’t find what I needed and Donna helped me find it amazing lady always happy out of all the staff every time I visit this store if all staff was as friendly as Donna it would be a pleasure visiting again
16 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Michael,
We're so pleased to hear about your fantastic experience! It's wonderful that Donna was so helpful and friendly, going the extra mile to find what you needed. We appreciate your kind feedback. -Ellysse
Very friendly and helpful staff…
Very friendly and helpful staff especially Donna. Well stocked site and excellent prices. Highly recommended
14 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Paul, Thank you for taking the time to share your positive review with us. We're delighted to hear that you found our staff friendly and helpful especially Donna, and that you appreciated our well-stocked site and excellent prices. We truly value your recommendation! - Sean
Donna and the team are always…
Donna and the team are always fabulous.... Best Wickes store my a mile!
16 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi David, Thank you for your wonderful review! We are so pleased to hear that our team is always fabulous and that you consider us the best store. We truly appreciate your kind feedback. - FC
The most friendliest branch in Essex
The most friendliest branch in Essex. Often bump into a staff member (Donna). Pleasure to be around, will bend over backwards for me and great to feel comfortable when visiting the shop.
15 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Jamie, We're so pleased to hear about your positive experience and that Donna provided such helpful assistance. It's wonderful that you feel comfortable when visiting our shop! - Sean
Donna in Braintree was totally…
Donna in Braintree was totally brilliant.Gave so much help and made my visit totally easy.I had been dreading it, thank you
14 September 2026
Unprompted review
Reply from Wickes - Braintree
We're so pleased to hear that your visit was made easy and that Donna provided such brilliant help. It's wonderful to know that we could turn a dreaded experience into a positive one. Thank you for your kind feedback! -AK
Donna was lovely and asked for my ID.
Donna was lovely and asked for my ID.
14 September 2026
Unprompted review
Reply from Wickes - Braintree
Thank you for sharing your positive feedback. We are delighted to hear that you had such a pleasant experience and appreciate your kind words about Donna. -AK
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