WHSmith Reviews 

1 hour after a purchase, I was charged twice more for different amounts for purchases that I have never made. 2 months after that, they still refuse to refund and say it's my bank's fault that they charged me 3 times.

£7.25 for one single brown jiffy bag
£4.23 for one single card backed envelope.

i normally pay £0.16 each in other shops

criminal pricing. never again will i shop at WHSmith

The older female member of staff long blonde hair and glasses at your store in Edinburgh Airport (gate 2) attitude towards customers is disgusting. She needs to learn how to speak to customers and treat them with respect. Standing texting on her phone while there is a queue and treating them like an inconvenience to her day is shocking. Also how she speaks to people is shocking.

NEVER returning to Sutton WHSMITHS EVER again. Disgusting staff and appalling use of customer service. Accused me and my friend of stealing as wouldn’t tell us what we had done wrong after 25 mins of waiting.not even one apology as they refused to apologise. Wouldn’t recommend coming here to purchase anything.

£4.19 for a 500ml diet coke and 2.90 for a roll of menthos at Manch airport train station....are you absolutly mad??? I put them back and walked out!! Why are you trying to rip off tourists or passengers , you give a really sh^^tty view of the UK. You get a whole meal deal from Tesco express for £4. Why are you ripping people off so much??

W h smith maidenhead is awful. Always big queues limited staff, unavailable staff, stock that should be there missing….and equipment that doesn’t work wasting my time and time of others absolutely has gone downhill since it was taken over buy this family

Wouldn't leave one star after receiving derogatory comments from the store manager today in Dorchester. Left my toddler distressed and me fuming after a simple exchange request. I suggest Jay brush up on what customer service is and how to implement it to a dying high street store.

Went to buy a Ribena small drink at Manchester airport £4.49!!!! Disgusting

Had an issue with elderly mothers vouchers. Emailed customer services and problem was solved within 24 hours. Amazing service, I was so impressed. Thank you Emily!

London waterloo train station, went in to buy cigarettes and he tried charging me £20😡
What a joke!!!!

Po in store ,Bury st Edmunds : awful.Assistant not a clue & when I queried if another collegue could assist met with a"no , get a solicitor to help".
Had a document needed verifying & was stated on said paperwork
a PO is acceptable to sign etc .

WH Smith's pricing strategy is an absolute disgrace and if not changed, will quickly lead to the destruction of a once great company. Let the shareholders decide. But it'll be too late by the time the decision takers take action off the back of a set of woeful results. The damage will have been done - its customers will have fled, never to return.

After checking the transaction details it shows that the price includes 2x £6.99 meal deals and 1x £3.99 for Rowntree randoms which comes to a total of £17.97.

^^ in a rush at airport thinking we would avoid our usual trip to Pret and save some pennies this is what 2 meal deals and a packet of sweets came to, I was so shocked I queried it with customer services who confirmed!!

Do yourself a favour and avoid getting ripped off. Poor behaviour from a British retailer.

After WH Smith told me ON HERE me to e mail them regarding the wrongful accusations of shoplifting i did so then told me in the e mail to e mail TG Jones which i have already done. STOP PASSING THE BUCK

Hubby went to local branch to look for a magazine about motorhomes. There was a selection of around 8 to choose from. He selected one to see what was included information wise and was approached by a member of staff and told he couldn’t read the books. Fair enough for those stood for long periods with no intention of purchasing, but at nearly £10 a magazine what did she think? Do they really expect people to just walk in and buy blind at that price.
Hubby told her “well that’s a sale you just lost “ and walked away.
No wonder the place was pretty much empty! What an attitude and a very dumb way to do business.

Overpriced crap. Food is far below the standard of other supermarkets and £4 for a bottle of water is simply unacceptable.
The advertised pricing on products is deliberately vague and hard to read, to the point where it’s borderline a con. Trading standard would have a field day.

For the Belfast international airport one. I'm sorry but it should be illegal the prices they charge, a bottle of lucozade in shops £1.89 yet here it's £3.99 in here? Kids bag of sweets £1.50-£2 yet £4.59 in here? This is out and out PRICE GOUGING which is meant to be illegal and before they start with airport rent bla bla bla when we went into Starbucks just beside it I believe they were barely 12% dearer than the high st 1s which proves WHSMITH 100%+ rises are profiteering and should be banned.

Way overpriced
Kiosk type shop next door to William Hill
£4.00 cheaper for ciggie’s!!

W H Smith next to Boots at St Panras Concourse.
Saturday 12th July 7.30am and 8.10am
Okay it's quite understandable that they were half an hour behind with sorting the newspapers out because of the late delivery
But deliberately dragging their heels and not feeling the need to help half a dozen people who were waiting is another thing.
Both members of staff were sorely lacking in social skills, anybody would think it is costing them!
But in a way it did 'cos I went elsewhere!
Have a.nice day. 👎 0/10

I brought gel pens that were 10 pounds and was exited to use them until i did. The ink was dried out and it barely coloured anything it then dyed out so now i brought freshly new gel pens that wont work and i am extremely upset.