White Stores - The Outdoor Living Store Reviews 

I would highly recommend using Whitestores for gardening,Christmas decorations etc,if you have not used them as yet ,then give them a try.
There site,quality of items,delivery and customer support if needed is fantastic.
We had a little issue with an item and Matthew in customer service was just brilliant and professional,dealing smoothly and quickly ,thank you,
Regards Rick

The lady i dealt with via customer services was fantastic, very very helpful, I couldn't have asked for more.

I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. All good my husband assembled no issues and my set looks wonderful. Very nice quality.

Superb service from enquiry to delivery. Friendly staff, great atmosphere no high pressure sales just very professional and honesty throughout. Delivery has the valuable option of assembly at home too, Its a no brainer, we definately recommend White Stores for every aspect of their amazing products, sales and a great shopping exprience.

Excellent product ,instructions and service first class would recommend this company and products.

Absolutely thrilled with our furniture. Quality superb. Service by Whitestores was excellent. Very happy.

Excellent service. Fast delivery.

from start to finish we were treated very well. informative helpful and efficient . we haven't actually unpacked the garden furniture yet but I trust it’s as good as this company is efficient. I would definitely use this company again. This is how business used to be run with care consideration and understanding.

The store at White City, near Old Trafford is really well set up and Wado is incredibly helpful and a real asset to this company.

PRODUCT EXCEEDED My EXPECTATIONS

It was the perfect shape as our several year old one was failing , and replaced it perfectly. Super water repellent so just what we needed !

We visited your Essex store looking for garden furniture. Joe Goodman served us. He was great. Answered all our questions and gave a lot of advice
Delivery was well planned and on time. No issues

Lovely display of pergolas in the store at York and the staff are very friendly and helpful. The pergola is great quality and was well constructed by the team. Admittedly we had some glitches over the delivery date but the staff were great at communicating with me and bent over backwards to resolve the problem and ensure that we were happy with their commitment to good customer service.

I have still awaiting my order from 14th September

Many thanks to Angel and Cleofe: enquiry about replacement cushiond answered promptly and order placed.

Deterioration in places on my five year suite. Great start, sent photos of the small table, rattan split in two places, white stores said they Will replace it, I was so impressed with the speed in which this issue was dealt with.
Unfortunately it didn’t last, I have deterioration on both my l shaped sofa on on the lag and on on the back rest, with these white stones refused to replace, But they did offer me a DIY pack so we could repair it ourselves, we paid in excess of 2 grand for our so called indistructable furniture and they want us to fix it ourselves, of course we could get someone in to got it but is at our cost!!! Not happy at all
On this decision and because of that I will never recommend them. Apparently I have another 2 yrs on my warranty, so I will be checking very carefully. For further damage .

We bought the protex cover for our garden furniture. We had one already (a different make and not from White Stores) which kept blowing off and had torn and was definitely not protecting the furniture!
I came across the website online after researching into covers. This one had straps that went under the furniture which I knew is what we really needed to keep the cover on! Our garden is a little 'wind trap' and we needed something to really withstand the wind successfully.
The covers have been on for over 2 weeks now, they are very firmly still in place and protecting the furniture. Wish I'd found it sooner!

Website was easy to order from. It arrived quickly.

I had an issue with a garden dining set and Millie was extremely professional and very helpful.
She was very understanding and sorted out the problem very quickly.
This is the sort of customer service I would expect from major stores, however not all stores deal with issues like White Stores and not every customer care agent deals with problems as well as Millie has done.
Thank you ☺️

Rapid exchange to replace damaged parasol during transit. Good quality product