Whatnot Reviews 

12,175
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,710 reviews, reviewers had a great experience with this company. Consumers frequently mention how much they enjoy the interactive live auctions and the very simple application process. Buyers appreciate the welcoming community of sellers and note that purchases usually arrive quickly and well-packaged. However, some customers also noted issues with receiving defective products, unexpected shipping charges, and occasional missing items. A few other people also felt that certain bids turned out to be overpriced compared to finding the same goods elsewhere. Some reviewers were not happy with missing out on giveaways or facing difficulties when trying to request refunds for problems.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers highlighting great items, fast shipping,... See more

User experience

People report positive experiences with user experience, highlighting that the application is simple and very... See more

Price

Reviewers mention mixed feelings about price, as experiences vary widely across the platform. While many... See more

Application

Clients share positive opinions on application, finding the platform very simple, well-organized, and easy to... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising quick shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoy purchasing on whatnot. I looked at shopping on tiktiok and I did not like their platform for several reasons, first being clutter and confusion, and second, the atmosphere is not like sellers... See more

Rated 5 out of 5 stars

I was new to Whatnot & was a bit skeptical. But, I just made multiple purchases from a few different sellers for Graphic Tees & shoes. I was able to snag all items at insanely low prices. Each seller... See more

Rated 5 out of 5 stars

A great new shopping experience, safe and has been efficient, no messing about with individual payments it’s all set up whoever you choose to buy from. A lovely community with genuine people selling t... See more

Rated 5 out of 5 stars

A fabulous platform to find good quality and deals. Also reassuring to purchase worry free with product assurances from Whatnot. Very reasonable shipping prices too with no further charges in many sit... See more


Company details

  1. Collectibles Store

Written by the company

Whatnot—The Live Shopping Marketplace. Shop, sell, and connect around things you love. Explore 250+ categories, including coins, sneakers, fashion electronics, sports and Pokémon cards, fashion, plants, jewelry, and more. Join Whatnot today.


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(12,175)

7,870 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing deals

Amazing deals , wish they covered other product types , sports equipment etc. but you can not beat these prices and the shipping, delivery and quality is always spot on

5 October 2026
Unprompted review
Rated 5 out of 5 stars

The group’s I have ordered from are…

The group’s I have ordered from are amazing. They are down to earth and make the process much enjoyable and easy. Most of the products are very affordable and worth the price. Thank you for the opportunity to buy products for children in need and for my family 💖😊😍

1 October 2026
Unprompted review
Rated 5 out of 5 stars

There is such a variety of items-…

There is such a variety of items- clothes, shoes, make-up, home decor, crystals, jewelry, cleaning supplies, electronics, pet items, PLANTS!! There's more to choose from- if you're on the fence about buying OR selling- just get in the app and do some exploring. I spent a month checking it out before I started buying. There are tons of sellers- you'll find one (or many) that you enjoy. As weird as it sounds, sellers have their own community. There'll be a group of faithful followers that you'll see at the seller shows. How do you see who's at the show? There is a community chat where you can post questions, check in with the seller or other followers. It's truly a fun and relaxing way to shop. The prices are very reasonable for what you're buying, shipping is fair and the community is the best. I highly encourage you to take the plunge- it's so worth it!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Amazing platform for buyer/sellers.

Amazing platform for buyer/sellers.
Easy to handle, good CS support, especially for new users.
I'd love they could have a kind of program reward, like having a coupon or credits after a year being active in the platform, etc.
Thanks a lot.

5 October 2026
Unprompted review
Rated 1 out of 5 stars

What Not auctions be aware when purchasing …

I joined What not my very first auction was Pandora bracelets I purchased three one for myself , daughter and granddaughter. My daughter was thrilled put it on straight away the next morning she rang me to say her arm was covered in sore lumps . Now she is allergic to metals can only wear silver or gold as I am to a certain extent. She said her arm was green in places and very tender and sore obviously although sold as silver they were not , I contacted the seller who said he had purchased them from another auction was not helpful at all I then put a complaint in to customer services that was the start of an appalling situation days of back and forth them asking me for proof then could I tell them the item numbers when I tried I could not access my orders this went on days and the outcome was that they closed my case I lost over £78 pounds and I’m totally disgusted . I’ve put this up here to warn people that fake items are for sale on this auction site and it’s no use complaining as you get no where so please take care

2 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how concerning this experience was, especially with questions about the items’ authenticity. Your order history can be found in the "Purchases" tab which is located in the Activity section found in the bottom row of the app. This is where you can locate and select the affected order and choose “Get help with this purchase.” This gives our Support Team the order details they need to properly review concerns about an item being misrepresented or potentially counterfeit. We appreciate your feedback related to understanding how and where to get help with your purchases.

Rated 3 out of 5 stars

Shipping prices change during auctions…

Shipping prices change during auctions sometime after bidding. And prices of all should show on the video receipt.

1 October 2026
Unprompted review
Whatnot logo

Reply from Whatnot

Shipping rates are shown during auctions and do not change while bidding is underway. Video receipts currently capture the live show video itself, but not the app UI, so these details won’t appear in the show recording. We appreciate your feedback on making those details easier to review.

Rated 1 out of 5 stars

Received a fake England shirt and…

Received a fake England shirt and nothing was done about it, seller is still selling counterfeit stock

1 October 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how disappointing it is to receive an item you believe is counterfeit. Counterfeit sales are strictly prohibited on Whatnot, and we take authenticity concerns seriously. We requested additional information so we could investigate your experience, but unfortunately we didn’t receive the details needed within the response window to investigate further.

Rated 1 out of 5 stars

I was a whatnot seller

I was a whatnot seller, selling constantly and growing connections with buyers. There was a mistake in one of my items that I was unaware was, I tried to help the buyer and resolve this but whatnot just banned me. Instead of giving me a warning or emailing me, I was just banned and stopped from selling on there. I enjoy selling on whatnot and am a consistent seller. Joke.

2 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look