My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great service. Even with a supply chain issue delaying my camera delivery WEX kept me fully updated on my order. It was great to be able to speak with an actual human when it came time to take deliver... See more
I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them... See more
Company replied
Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that qu... See more
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Efficient service and prompt delivery…
Efficient service and prompt delivery with prices equal to if not better than Amazon with no monthly fee!
24 August 2026
Reply from Wex Photo Video
Gilly Welch,
We're delighted to hear that you found our service efficient and our delivery prompt! It's fantastic that our prices met your expectations, even without a monthly fee.
Wex Customer Services
I am extremely satisfied with my…
I am extremely satisfied with my experience at the Wex, Putney store. The sales person was so patient with my queries and showed me all the cameras I wanted to check out. Also, since I wasn’t from the area also recommended an excellent place for lunch! Overall I am very happy with my purchase and experience.
24 August 2026
Reply from Wex Photo Video
Malcolm Gheewalla,
We are absolutely delighted to hear you had such a positive experience at our Putney store! It's wonderful to know our team was patient and helpful, and we're glad you enjoyed the lunch recommendation too.
Wex Customer Services
Reply from Wex Photo Video
Many thanks for your feedback!
Excellent service excellent company…
Excellent service excellent company would recommend
22 August 2026
Reply from Wex Photo Video
Christopher Tuohy,
We appreciate your positive feedback! We're delighted to hear that you experienced excellent service and would recommend us. Thank you for your kind words.
Wex Customer Services
Great.... and arrived so fast
Im happy I ordered with wex. I was worried about spending a lot of money and ordering my new camera online but didnt need to be, it arrived the next day with a good tracker. Love the security of giving the driver a pin number. It was well packaged and im very happy with my purchase. I will definitely be using wex again.
Thanks
24 August 2026
Reply from Wex Photo Video
Emma.......happy customer,
We're so happy to hear you had such a positive experience with your new camera purchase! It's wonderful that it arrived quickly with good tracking and that you appreciated the security of the pin number delivery. We look forward to serving you again!
Wex Customer Services
Reply from Wex Photo Video
Andy,
We appreciate your positive feedback! We are so pleased to hear you were happy with your order and that the delivery was quick. Thank you for sharing your experience.
Wex Customer Services
I have purchased from Wex for a number…
I have purchased from Wex for a number of years and they have always been amazing. This week - they were flawless I ordered the wrong item and they were so prompt in addressing my error. Thenk you so so much once again. Mike
31 August 2026
Unprompted review
Reply from Wex Photo Video
Michael Carroll,
We are so pleased to hear that we could assist you so promptly with your order. We appreciate you acknowledging our efficient service and your continued support over the years.
Wex Customer Services
Excellent quality used camera bought…
Excellent quality used camera bought without fuss and for good price. Ordering easy and delivery spot on.
24 August 2026
Reply from Wex Photo Video
David Metcalfe,
We're so pleased to hear you found a high-quality used camera at a good price and that the ordering process was easy, with spot-on delivery. Thank you for your positive feedback!
Wex Customer Services
Good price and fast delivery
22 August 2026
Reply from Wex Photo Video
customer,
We appreciate your positive feedback! We are so pleased that you were happy with our excellent prices and fast delivery. Thank you for your review.
Wex Customer Services
The second hand lens was exactly as…
The second hand lens was exactly as described, well packed, arrived on time and was a great price - can’t ask for more! Many thanks!
22 August 2026
Reply from Wex Photo Video
Mr Henry Dove,
We're so pleased to hear that your second-hand lens was exactly as described, well-packed, and arrived on time, all at a great price! We truly appreciate your kind words.
Wex Customer Services
Reply from Wex Photo Video
Malc,
We're glad to hear you found a great deal on the battery and that it arrived quickly! We appreciate your positive feedback.
Wex Customer Services
Reply from Wex Photo Video
Geoff Angel,
We appreciate your positive feedback. We're delighted to hear that you found our product helpful and of great quality.
Wex Customer Services
Good service
Reasonable price, kept informed of progress of order, delivered as expected.
23 August 2026
Reply from Wex Photo Video
Sue Pargeter,
We appreciate your positive feedback! We're delighted to hear that you found our prices reasonable, were kept informed about your order's progress, and that delivery met your expectations.
Wex Customer Services
Very happy repeat customer.
East to order. Arrived on time and very well packed. Good were exactly as described. A happy repeat customer.
22 August 2026
Reply from Wex Photo Video
Robert Thomas,
We're so pleased to hear that ordering was easy, your items arrived on time and were well-packed, and that the goods were exactly as described. We truly appreciate your continued custom!
Wex Customer Services
Great company
I like Wex a lot. They have a good range of products at competitive prices. Have bought a lot of things from them over the years.
20 August 2026
Reply from Wex Photo Video
stephanie murphy,
We're so pleased to hear you appreciate our wide range of products and competitive prices. We truly value your continued business over the years!
Wex Customer Services
Reply from Wex Photo Video
Robert Wood,
We are so glad to hear that we make shopping enjoyable for you! We appreciate your kind words.
Wex Customer Services
Excellent used camera
Excellent used camera, delivered quickly and appears to work well, just need to go out into the field and try getting some pictures with it.
21 August 2026
Reply from Wex Photo Video
Steven Spowart,
We're so pleased to hear your used camera arrived quickly and appears to be working well! We hope you enjoy getting out and capturing some great pictures with it.
Wex Customer Services
WEX Most Definitely Rex
Always my go to source for photographic gear knowing I am always going to get first class service in spite of not being a regular customer. Prompt delivery and goods always as described. The prices are fair and competive, the pre-owned gear often a real bargain. Well deserve the highest of recommendations.
21 August 2026
Reply from Wex Photo Video
Mr Kristyan Raven,
We are delighted to hear that we are always your go-to source for photographic gear! It's wonderful to know you consistently receive first-class service, prompt delivery, and that our goods are always as described. We appreciate you recognizing our fair and competitive prices, especially the bargains on pre-owned gear.
Wex Customer Services
Great camera body (Sony A450) had…
Great camera body (Sony A450) had problems with the ms pro duo slot as every card comes up with a message saying data may be lost.
21 August 2026
Reply from Wex Photo Video
Ian Spencer-Hayes,
We appreciate your feedback on the camera body. We are concerned to hear about the issues you're experiencing with the MS Pro Duo slot and the data loss messages. We are looking into this.
Wex Customer Services
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