My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Even with a supply chain issue delaying my camera delivery WEX kept me fully updated on my order. It was great to be able to speak with an actual human when it came time to take deliver... See more
I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them... See more
Company replied
Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that qu... See more
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Excellent service will use again
26 August 2026
Reply from Wex Photo Video
Derek,
We appreciate your positive feedback. We are delighted to hear that you had an excellent experience with our service and look forward to assisting you again.
Wex Customer Services
Lee Filter Adapter Ring
Excellent quality item and very quickly despatched , always found these guys deliver , many thanks !!
26 August 2026
Reply from Wex Photo Video
Andrew Baines,
We are so happy to hear you are pleased with the quality of your item and our quick dispatch! Thank you for your kind words; we truly appreciate your continued support.
Wex Customer Services
Incredibly quick service
Incredibly quick service.
Great condition. Exactly as described.
24 August 2026
Reply from Wex Photo Video
MRS R J SMITH,
We appreciate your positive feedback! We're so pleased to hear that you experienced incredibly quick service and that your item arrived in great condition, exactly as described.
Wex Customer Services
The items I ordered were correct and…
The items I ordered were correct and arrived quickly.
24 August 2026
Reply from Wex Photo Video
Jo,
We appreciate your positive feedback! We're so pleased to hear that your order was correct and arrived quickly. Thank you for sharing your experience.
Wex Customer Services
Truthful information about the product
Truthful information about the product. Super-fast delivery.
26 August 2026
Reply from Wex Photo Video
Mr & Mrs G. London NW4,
We appreciate your positive feedback! We're so pleased to hear that the product information was accurate and that your delivery was super-fast.
Wex Customer Services
Online ordering was easy
Online ordering was easy. Click and collect worked as Wex said it would and thereafter in the Edinburgh shop were friendly, efficient and helpful
26 August 2026
Reply from Wex Photo Video
Mike Chandler,
We're so pleased to hear that your online ordering experience was easy and that our click and collect service worked perfectly. It's wonderful to know that our Edinburgh shop staff were friendly, efficient, and helpful. Thank you for your positive feedback!
Wex Customer Services
Reply from Wex Photo Video
M.Smith,
We're so happy to hear you had such a positive experience with our service. We truly appreciate your kind words.
Wex Customer Services
Great price and product.
20 August 2026
Reply from Wex Photo Video
Stewart Appleyard,
We are so happy to hear that you found both the price and product to be great! We truly appreciate your positive feedback.
Wex Customer Services
Ordered a used canon 18-200mm lens with…
Ordered a used canon 18-200mm lens with image stabiliser. Received within 48 hrs . I hadn’t received the confirmation email initially but customer services were very quick to send it when I enquired. Lens is fab just what I wanted and in very good condition . Excellent experience . I highly recommend as I also was directed to this company by a friend . The price was good too.
1 September 2026
Unprompted review
Reply from Wex Photo Video
samantha woolley,
We're thrilled to hear that you're so happy with your recent purchase and that the lens is exactly what you wanted! It's great to know that our customer service team was able to assist you quickly with your confirmation email. We appreciate you recommending us to others!
Wex Customer Services
Putney store didn't have in stock so ordered online
Putney store didn't have a Canon Pro-200s printer in store or stock but the assistant answered my queries. Ordered online and it was delivered by DPD the next day. Price seemed to be similar at all outlets.
25 August 2026
Reply from Wex Photo Video
Martin H,
We appreciate you taking the time to share your experience. We are pleased to hear our assistant was able to answer your questions despite the item not being in stock. We are also glad to know your online order was delivered promptly. Your feedback is valuable to us.
Wex Customer Services
Very good service fast and reliable not…
Very good service fast and reliable not used product yet but would recommend this wholesaler
22 August 2026
Reply from Wex Photo Video
Carl Ross,
We're so pleased to hear you had a positive experience with our service. We hope you enjoy the product when you use it!
Wex Customer Services
Wex is consistently excellent in terms…
Wex is consistently excellent in terms of stock and service! Have used Wex for years now and will continue to do so! You know you’re getting genuine UK products and not “grey” imports like some other shopping sites!
Well done - you are the best!
15 August 2026
Reply from Wex Photo Video
Graham Marshall,
We're so pleased to hear about your consistently excellent experiences with our stock and service! It's wonderful to know you appreciate our genuine UK products and that you consider us the best.
Wex Customer Services
Competive pricing and wide range
Really good selection of stock at competitive prices, matching or undercutting other photographic retailers. Handled all my queries really well and fast.
25 August 2026
Reply from Wex Photo Video
Kevin Bellis,
We're delighted to hear that you found a great selection of stock at competitive prices. It's also wonderful to know that we handled all your queries well and quickly!
Wex Customer Services
Delivered safely, on time, working.
Description of used Nikon lens backed by some images. Brief but accurate, could be more specific. Trustworthy. Well-packed. Excellent and safe delivery using well-rated delivery company.
23 August 2026
Reply from Wex Photo Video
John Marchant,
We're delighted to hear that the lens description and images were helpful, and that you found our service trustworthy. We also appreciate your feedback regarding the level of detail, and we're glad the delivery was excellent and safe.
Wex Customer Services
The delivery using DPD was the next day…
The delivery using DPD was the next day and it was free! Well done WEX (my go to shop for all things camera)
25 August 2026
Reply from Wex Photo Video
customer JRF,
We're so pleased to hear your delivery arrived the very next day and that you appreciate our service. Thank you for making us your preferred shop for camera equipment!
Wex Customer Services
Good value and great service
Good value! Camera was missing a charger but they sent one out straight away. Good service and will be using them again.
1 September 2026
Unprompted review
Reply from Wex Photo Video
Mr C Clarke,
We're so pleased to hear you found good value in your purchase! We're also glad we could promptly resolve the missing charger issue for you. Thank you for your kind words and we look forward to serving you again.
Wex Customer Services
Reply from Wex Photo Video
Mr Stan Hepburn,
We're so happy to hear that our team was able to provide you with such a positive experience! It's wonderful to know that you found our staff helpful and knowledgeable.
Wex Customer Services
Great part exchange service and very…
Great part exchange service and very fair prices - would use again 👍
25 August 2026
Reply from Wex Photo Video
Mark,
We appreciate your positive feedback! We are so pleased to hear that you found our part exchange service great and our prices very fair. We look forward to welcoming you back.
Wex Customer Services
Good Experience
Throughout my contact with Wex Photographic from trading my camera gear to buying a new camera and lenses. Felt happy that I was being helped and advised by there knowledge.
5 August 2026
Reply from Wex Photo Video
Mr Pagram,
We're so pleased to hear that you felt well-supported and advised throughout your experience with us, from trading to purchasing new gear. Thank you for your kind words.
Wex Customer Services
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