West End Dental Reviews 

2,110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding staff members who are exceptionally professional, friendly, and deeply committed to making every single patient feel completely welcome, valued, and relaxed from the very moment they walk through the door. Consumers consistently mention that all dental treatments and medical procedures are thoroughly and clearly explained beforehand, which successfully reduces natural anxiety and helps nervous individuals feel entirely comfortable throughout. People also truly appreciate the remarkable personal attention, modern surgery facilities, gentle clinical techniques, painless extractions, and thoughtful follow-up phone calls received after successfully completing their appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally welcoming and... See more

Service

Reviewers highlight positive aspects of service, describing swift appointments and high-quality care that... See more

User experience

Consumers find user experience to be very positive, highlighting kind, informative procedures and gentle... See more

Customer service

Clients share positive opinions on customer service, highlighting that staff are friendly, helpful, and... See more

Quality

Customers report positive experiences with quality, expressing deep appreciation for the exceptional level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coming to the end of my treatment now. Implants in upper and lower jaw. All treatments explained throughout. Price set out at the beginning which covered any unforeseen treatment. Stepan has been bril... See more

Rated 5 out of 5 stars

I’ve had my first assessment and am very impressed with the quality of service. The clinic is modern and has all the latest technology. The staff are professional and highly knowledgeable. Dr Matharu... See more

Rated 5 out of 5 stars

You needn't be nervous when attending an appt at West End Dental. I was so scared & had neglected my dental care out of fear, but I am so glad I gave West End a try. Dr Ghataure is absolutely lovely,... See more

Rated 5 out of 5 stars

I met Dr Ghataure firstly when enquiring about implants. Felt at ease as he was so helpful and friendly so continued treatment. First at Colwyn Bay for Dr Kocis for initial treatment and after at Ll... See more


Company details

  1. Dental Clinic
  2. Cosmetic Dentist
  3. Dental Hygienist
  4. Dental Implants Periodontist
  5. Dentist
  6. Emergency Dental Service

Written by the company

North Wales premier independent general and cosmetic dental care provider. Providing dentist and hygienist services in Conwy, Anglesey and Gwynedd. Dedicated dental implant clinic. 'No Pain' Airflow services. Sedation available.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,110)

448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent care and support.

I needed advice and was offered a next day appointment. As always, the staff team were helpful, informative and took time to assist and advise me. I have always received care and support of the highest standard by everyone at West End Dental.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Extractions

Had 3 extractions done at once. Didn't feel any pain at all just some tugging and pulling which is to be expected. So kind and thoughtful throughout to a very, very nervous patient 😬 Receptionist was also lovely as well. Received a call 24 hrs later to check up on me. Great Service 👍

28 January 2026
Rated 5 out of 5 stars

Amazing Staff, great dentists…

All the staff at West End Dental are amazing. They are really helpful and friendly which also puts nervous patients like me at ease. The hygienist Beau was lovely and explained everything that she was doing and gave me good information on keeping up good dental hygiene. I highly recommend this practice.

28 January 2026
Rated 5 out of 5 stars

Dr Chris Herd is a top class dentist…

Dr Chris Herd is a top class dentist who planned and carried out my treatment with great care and precision.
It was clearly apparent that the quality of the work he had undertaken was of great importance to him.
I value his advice on dental matters and trust him to always do an excellent job. In addition to the above, he’s also a really friendly and pleasant man.

29 January 2026
Rated 5 out of 5 stars

Would definitely recommend :)

First visit to west end, recommend by my friend.. being a very nervous person at dentist , I was made to feel extremely comfortable from the start. To the reception team & the dentist team too thank you all for your understanding and helping me deal with my anxiety.
As a result I’ve found my experience very comfortable & pleasant :)

29 January 2026
Rated 5 out of 5 stars

Attended a hygienist check with Jenny…

Attended a hygienist check with Jenny Wilson. What a remarkable woman she is who oozes with passion for her work & is always ready to help & advise where necessary. Everyday is a school day! I always take on board her wisdom. Learnt such a lot from her more than what l have done in my lifetime. Reception Staff are wonderful too. Always happy & accommodating. Love the fresh coffee too - happy days 😃☀️

28 January 2026
Rated 5 out of 5 stars

I had a dental implant…

I had a dental implant yesterday(26/1/2026).I was quite nervous at first but I was soon put at ease by Dr Mark Gibson who was absolutely brilliant.It has only been 24 hours but I have had no pain or discomfort and I would have no hesitation in recommending this practise to anyone.I had a call from them this morning to check I was ok ,the staff are all very kind and you feel cared for and valued.

26 January 2026
Unprompted review

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