I am going through a very rough patch and speaking with staff, has helped me immensely. They were far more empathetic to my situation than I was expecting and, because of this I felt less anxious as w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to one of the assistants at Wescot and found her very helpful and the information she gave me very useful so all in all a very good experience.
Company replied
We called to review our finances and, despite a bad connection, we finally agreed that astronomic household bills had negated our pension increases. It was accepted that we were in no position to incr... See more
Company replied
Having worked in Lloyds Bank and helped people to sort out their finances, I never thought I would be in the same position, through no fault of my own. In short when I had to leave the Bank at 60 as I... See more
Company replied
Company details
Written by the company
Wescot Credit Services is a leading Debt Collection Agency in the UK. Wescot work on behalf of a variety of financial institutions. Wescot understands that everyone’s situation is different and we will work with you as an individual to find the best solution for you. Wescot is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association.
Contact info
The Mash, Jarratt Street , HU1 3HA, Hull, United Kingdom
- 01482 484 673
- contactus@wescot.co.uk
- www.wescot.co.uk
4.3
Excellent
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredibly helpful and understanding…
Incredibly helpful and understanding top notch customer service agent was amazing
2 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us a review.
We're really glad that the person you spoke to was able to help you at this time.
Nichole
Very polite and helpful
Very polite and helpful sorting out my needs. Thank you
16 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave a review.
We're really pleased the staff member you spoke to was polite and helpful.
Nichole
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us a review.
We're glad we were able to support you at this time.
Nichole
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us a review.
We're really happy that you found our team friendly and helpful.
Nichole
very friendly staff
very friendly staff, also had concerns for my welbeing aswel highly recommend them if ever in a finacial situation
22 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us a review.
We're really glad that we were able to support you at this time.
Nichole
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us a review.
We're really pleased the person you spoke to was helpful and friendly.
Nichole
Customer service was really helpful…
Customer service was really helpful thank you...
22 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us a review.
We're really happy that we provided helpful customer service.
Nichole
Patient, Polite and Professional
Patient, Polite and Professional.
A Pleasant Experience !
27 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us a review.
We're pleased you had a positive experience with us.
Nichole
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave a review.
We are really pleased we were able to help you at this time.
Nichole
The person on the phone was very…polite
The person on the phone was very helpful and polite and understanding
16 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us a review.
We're really pleased we were able to help you on your recent call with us.
Nichole
Reply from Wescot Credit Services Ltd
Thank you for your kind words.
We're happy to hear that you had a good experience with our team.
- Emily
The agent was very helpful and helped…
The agent was very helpful and helped sort out a major problem easy
Thank you
21 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for your kind feedback.
We're glad that our team was able to help with the problem and provide a positive experience.
- Emily
Reply from Wescot Credit Services Ltd
Thank you for your kind review.
We're pleased to hear you had a positive experience and that our team was able to assist you.
- Emily
I am having a major health issue at the…
I am having a major health issue at the moment. Wescot have been fantastic. Hopefully I will have some good news soon and I can resume a normal life again. I still have lots of tests to be done so hopefully they will all be clear or at least put my mind at ease as well as my Wife. Thanks Wescot.
9 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
We're sorry to hear about your health, and we appreciate your kind feedback.
We're pleased to hear that our team have been supportive during this difficult time for you.
- Emily
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us feedback.
We're happy to hear that our team was able to help and provide a positive experience.
Emily
The person I spoke to was very helpful…
The person I spoke to was very helpful and understanding
13 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for your kind feedback.
We are pleased to hear that the person you spoke to was helpful and that we were able to support you.
Emily
They were helpful and polite
2 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us feedback.
We are really pleased that the person you spoke to was helpful and polite.
Nichole
Request to be told amount of balance still owing
The requested figure was given straight away, and I was treated with kindness and warmth.
3 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience with our team and that we were able to support you.
Nichole
This company is terrible
This company is terrible, put your account on hold so you can’t make payments for no reason what so ever even when you have been paying on time on a regular basis and are still willing to pay, isn’t the first time they have done this to me, they know I don’t like answering the phone due to my mental health and it’s on my account I prefer emails, yet everytime I don’t answer the phone because my mental healths been really bad, my account always gets put on hold so I can not pay
10 July 2026
Unprompted review
Reply from Wescot Credit Services Ltd
Thank you for your feedback. We are sorry to hear about your experience and any frustration caused.
This is not the level of service we aim to provide, and we would like to look into this for you. Please contact our team directly at contactus@wescot.co.uk.
Nichole
Reply from Wescot Credit Services Ltd
Thank you for taking the time to leave us feedback.
We're glad you had a good experience with us.
Nichole
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.