Surprisingly for a debt recovery company, the staff answering on the online chat was helpful and providing clear replies. The representative dealing with me was John. The website is clear but my w... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
'Angela' at Control Finance was extremely helpful. I had paid a bill to FEDEX TRANSPORTATION in June 2025. My account had not been credited because apparently Fedex do not accept cheques! In fact thei... See more
Company replied
Nabeel was very helpful & sorted out a complicated problem, ref to vat & import duty query. Once fully explained to me I was happy to pay the company vat invoice on behalf of DHL. Nabeel teleph... See more
Company replied
Amanda - 297 was incredible. I got a text message out of the blue stating I owed money for an unknown to myself vet bill. I called and explained the situation, Amanda was extremely helpful and s... See more
Company replied
Company details
Written by the company
Controlaccount has been providing ‘order to cash’ outsourced services for 40 years and is proud to partner with some of the world’s most recognisable brands to deliver a range of innovative, efficient, and fully integrated solutions to transform your business. Our services, expertise, technology, and strategic applications will help your organisation to increase productivity, control capital cost, reduce overheads to improve cash flow, meet business goals and transform your company. Compliance, quality and transparency are fundamental to all that we do: In addition to our regulatory compliance accreditations, we hold International Standards ISO 27001 and ISO 9001. For a trusted, committed and results driven partnership, call our offices today.
Contact info
Compass House, Waterside, B60 4FD, Worcester, United Kingdom
- 01527 388388
- enquiries@controlaccount.com
- www.controlaccount.com
4.4
Excellent
1K reviews
Replied to 4% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful company
Awful company, no way to reply to any of their spam emails or letters
15 April 2026
Unprompted review
BULLIES
Complete bullies and do not follow any processes or listen to the people they try and get funds from. They do not respond to emails or call-back requests. All this business does is threaten and try and make people pay charges illegally.
14 April 2026
Unprompted review
person names john really helped me today
person names john really helped me today
10 April 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to leave this feedback - We will pass your kind comments onto John.
Very efficient communication and great…
Very efficient communication and great service.
20 March 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. It’s great to hear we were able to offer the assistance you needed.
Asim is amazing at his job
Asim is amazing at his job. I called up very annoyed and determined that I was right. He completely calmed me down and showed me the right steps to take. I ended up feeling fine about the situation because he was so clear and sympathetic. Really impressed!
25 February 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Asim was able to offer the assistance you needed.
Nice experience
Today I request the Back up document for the invoice. A nice Advisor, John, provide me excellent service. He provide me the document really fast and professional. And Thanks John for your patient help.
17 February 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to leave this feedback - We will pass your kind comments onto John.
I recently contacted Controlaccount to…
I recently contacted Controlaccount to request a change to my payment date, and this has now been successfully arranged. I would like to thank John for his assistance. He was professional, courteous, and extremely helpful throughout the process.
16 February 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to leave this feedback - We will pass your kind comments onto John.
Good service
Spoke with an agent called John over chat and he was very helpful and resolved my issue quickly
11 February 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to leave this feedback - We will pass your kind comments onto John.
Reply from Controlaccount
Thank you for taking the time to leave this feedback and your kind words.
They were easy to contact when I had a…
They were easy to contact when I had a dispute about an unpaid invoice.
On the webchat, Yusaf (employee code 551) helped me understand exactly what the payment was for, and patiently explained everything to me so that I was confident making the payment
30 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to leave this feedback - We will pass your kind comments onto Yusaf.
John was very helpful and fast to…
John was very helpful and fast to respond to my query
30 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to leave this feedback - We will pass your kind comments onto John.
Dawn was a Very pleasant and helpful…
Dawn was a Very pleasant and helpful lady
28 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Dawn was able to help.
Employee 548 was very helpful and…
Employee 548 was very helpful and understanding with the situation.
27 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback.
My issue was quickly solved thanks to…
My issue was quickly solved thanks to John! Contacted the team online, was transferred to him, in a minute ALL DONE. Very thankful
26 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that John was able to offer the assistance you needed.
The Web Advisor, John
The Web Advisor, John, responded very quickly to my request and handled everything in a highly professional and polite manner. The whole process was smooth and efficient. Excellent service.
23 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that John was able to offer the assistance you needed.
Fantastic member of the team showed…
Fantastic member of the team showed true resilience & empathy….
22 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear !
Every question I asked today I was able…
Every question I asked today I was able to get a full and comprehensive response. Talked me through how and where I could find the information I was after.
22 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear we were able to help.
Today
Today, I spoke to staff member Nabeel and he was incredibly helpful. I was quite anxious in sorting the details I had received by post but he was reassuring, professional and a pleasure to speak to.
Would like to express my thanks to him.
19 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Nabeel was able to help.
I dealt with Amanda 297 who was polite
I dealt with Amanda 297 who was polite, professional and patient. I had multiple queries that I wanted answering, and she did her utmost to assist me. The overall experience was pleasant and helpful.
12 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer the assistance you needed.
Had an outstanding debt that I needed…
Had an outstanding debt that I needed to catch up on, John was very helpful and quickly got this set up for me.
9 January 2026
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that John was able to offer the assistance you needed.
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