Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
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Review summary
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A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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First class service
First class service. No hassle at all. No going into the chemist. Great.
30 July 2026
Glucose Monitors
Good competitive price and fast delivery.
After sales advice very helpful and customer orientated. Very pleased with e-mail response and suggested actions.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
NHS prescription OK but Poor Communication
My NHS prescription arrived OK but the communication on prescriptions is unclear and confusing. While waiting for my first repeat prescription, they sent me an email saying a prescription was cancelled but it was impossible to tell which prescription.
30 July 2026
Reply from Well Pharmacy
We appreciate you taking the time to share your feedback regarding our NHS prescription service. We understand your frustration with the unclear communication surrounding your cancelled prescription, especially when trying to identify which one was affected.
If you require further assistance with this, please reach out to us via our chat service.
Excellent and reliable delivery…
Excellent and reliable delivery service!Well Pharmacy’s delivery service has completely taken the stress out of managing my prescriptions. The delivery is always prompt, the tracking updates keep me well-informed, and the packages arrive safely and discreetly. The drivers are incredibly polite and professional too. It is a seamless, hassle-free service that saves me a trip to the chemist. Highly recommended!
30 July 2026
Have used Well for some years now and…
Have used Well for some years now and have always found them helpful when something hasn’t gone quite right, medication takes a few days to arrive once the doctor has ok’d my prescription which generally means I’m never without.
29 July 2026
My meds srrived in no time after my…
My meds srrived in no time after my order,they came well packaged . The service from WELL was excellent
30 July 2026
Always such good and speedy service…
Always such good and speedy service from yourselves. Such an east app to use and delivered within days after ordering. Thank you.
29 July 2026
Simple to order
Simple to order, prompt dispensing and post. Received within 24 hours. What’s not to like?
29 July 2026
So pleased
So pleased with the unexpected efficiency and speed of delivery, fantastic service as this was my first time using the company and I was often waiting for urgent needs with other people involved! Certainly this is my new ‘go to’
28 July 2026
Always in stock
Always have my medication and its delivered just wish I didn't take soon long to get here went a week with out 2 of my meds even tho I ordered early.but other than that im thankful
21 July 2026
IExccellrnt
29 July 2026
I haven’t received all of my items some…
I haven’t received all of my items some of which must be refrigerated.
29 July 2026
Reply from Well Pharmacy
We are concerned to hear about the missing refrigerated items. Please contact our team by emailing hello@well.co.uk or call 0333 010 2222, so one of our advisors can assist you.
Apologies again,
Well Pharmacy
You text when you're order is about to…
You text when you're order is about to be delivered with prompt service keep it up thanks
29 July 2026
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