Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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Review summary
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Wow I have had my medication delivered by Well Pharmacy for nearly 6 years. They're amazing. I always receive messages to remind me it's time to order my medication, They keep me updated of what... See more
I received alerts letting me know at each stage of my prescription processing, sending and due delivery. The filling of my prescription and posting out was really very quick. It was a really great ser... See more
This was my order prescription to be delivered using this provider. The delivery was scheduled for Friday but actually arrived on Thursday, which was ok but slightly worried that as this is a "sign... See more
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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It was great because it was all done…
It was great because it was all done for me and just delivered to the door .The service was brilliant.
1 July 2026
Good advice
30 June 2026
Messed around and left me without important medication
I will never be using be using my local (Not Very) Well pharmacy again due to mix ups over my medications.
I went there to collect my medications a number of times only to face problems, one some of my medications that I needed weren't there.
The last straw was when my medication was sent there and was ready to be collected (though I received no notification at all) only to be told that they couldn't give me it because there was no pharmacist on duty. Therefore one of my important medications was not given so I had run out and am now going through the stress of trying to sort out a new prescription for it.
Luckily my condition that these medications are prescribed has not flared up as yet as it can (and has) put me in hospital before.
Now I'm trying to move my appointed pharmacy to an online one so it will be delivered with (hopefully) no waiting or messing about.
I put in a complaint about this but never heard anything so I presume they are not interested so I will never be using Well pharmacy again.
29 June 2026
Unprompted review
So easy to order …
So easy to order repeat prescriptions and have them delivered to your house at no charge
1 July 2026
Good service
30 June 2026
My prescription is always dealt with…
My prescription is always dealt with and arrives on time
4 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Medication comes within a reasonable…
Medication comes within a reasonable time, I would have given 5 stars but for what ever reason I have stopped recieving messages that the items are now with Royal Mail along with the tracking number.
4 July 2026
Reply from Well Pharmacy
We appreciate your feedback and are glad your medication arrives promptly. We apologise for the missing Royal Mail tracking updates and will investigate this notification issue to ensure you receive all future delivery messages.
I forgot clopidogrel
30 June 2026
Items purchased arrived within 48 hours…
Items purchased arrived within 48 hours postage free. Easily tracked on the phone.
29 June 2026
Reply from Well Pharmacy
We're glad to hear your experience was seamless! We appreciate your patience with delivery times.
i found the well company dealt very…
i found the well company dealt very quick with my order
3 July 2026
Prompt and efficient service.
3 July 2026
Much easier having them delivered,I…
Much easier having them delivered,I hope though they will put through letterbox if I'm out.as unsure if they deliver if out
3 July 2026
Felt really relaxed in my consultation
Felt really relaxed in my consultation, they were so helpful I am really happy with the advice I got
30 June 2026
Very good communication with fantastic…
Very good communication with fantastic reliability on delivery.
3 July 2026
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