Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Review summary
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Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more
Company replied
Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
Company replied
It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Lateness
I have eight items to collect. Your system insist on breaking them up ino parcels - with a different arrangement each time. So, I never know what is coming or when, and I have several times run out of an item I need.
I am thinking of going back to the old surgery delivery.
19 July 2026
Great service
19 July 2026
Closet to me
11 July 2026
Slow delivery.
The delivery of my meds is very sporadic. I have PPMS which affects my cognitive process. This means I may leave it until the last minute before I order more tablets. The delivery can take upto 1 week which can cause a problem. I'm unsure whether click and collect would be better but as I cant walk it may be a problem.
14 July 2026
Easy to order and quick delivery
11 July 2026
Fast delivery
14 July 2026
I ordered my medication for more than…
I ordered my medication for more than 12 days.But still I did not received. I missed my my medication for almost 1 week.When I reach them by the chat ,the response was to contact GP and order it again and get it from any nearby pharmacy. Really disappointed.
11 July 2026
Always helpful when prescription is due…
Always helpful when prescription is due and prompt at sending them out too
13 July 2026
Good service
Ostensibly good service, which comes welcome. Probably a little too many update messages as part of the process. Overall, pretty seamless service for prescriptions and delivery.
11 July 2026
The service is great
The service is great, you put your order in and they do the rest. Si much better than waiting at the pharmacy 20 mins every time you need a repeat prescription.
I would highly recommend it to anyone.
10 July 2026
VERY DISAPPOINTED.
I have used Well Pharmacy for a while and in the whole, was very happy with their service, until recently. I told them I was going to be on holiday for over 3 months and would not be ordering my medication from them and that I would be nominating a pharmacy near to where I was staying whilst away.
I have been receiving reminders every week saying not to forget to order my medication. I have sent an email every time I received one of the reminders and got a generic response. I am absolutely fed up keep asking them to note their system that I am away and to stop sending reminders. All my efforts have been completely ignored.
21 January 2026
I use this pharmacy regularly
I use this pharmacy regularly, they are so lovely, approachable and helpful. I have a family of 6 and they have been my first point of call. Beth is fantastic, always goes above and beyond and she is very knowledgeable!
6 July 2026
Unprompted review
i am happy no proms
18 April 2026
Very helpful when speaking to them and…
Very helpful when speaking to them and asking questions always give good advice
8 July 2026
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