WebSpareParts Reviews 

1,187
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably prompt international delivery and the exceptionally wide selection of reliable replacement parts available for servicing vintage electronic equipment. Many people note that these accurate, high-quality components fit their older audio devices perfectly, successfully restoring cherished vintage machines back to full working order. Some reviewers were not happy with occasional order mistakes involving incorrect items or wrong product sizes being sent out. Although customer support teams arranged replacements after being notified, these unexpected product mix-up issues caused temporary inconveniences for a fraction of buyers.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction at finding exact replacement... See more

Quality

Reviewers highlight positive aspects of quality, noting that the items are excellent and exact replacements... See more

Service

People report positive experiences with service, frequently highlighting quick shipping and professional... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The drawer on my 20+ year old Denon CD player failed. On inspection it appeared that the problem was the eject belt, not surprising given the age of the player. I was able to source a replacement fro... See more

Rated 5 out of 5 stars

I had an issue with a Stanton CD deck not loading or even opening the drawers. The first time it happened I could find no solution. Stanton was just discontinuing them around 2018 and I just bough a... See more

Rated 5 out of 5 stars

Ordered set of belts and the pinch roller for Yamaha cassette deck, belts were good, pinch roller was wrong, 1mm smaller than the original one. Edit: I originally left a 4-star review because I... See more

Rated 5 out of 5 stars

A great website for all those who need critical parts for their favorite (and often ancient) electronic gadgets, in my case a tape recorder. I found the belts kit I needed almost immediately. Price,... See more


Company details

  1. Electrical Wholesaler
  2. also in
  3. Electronics Store

Written by the company

Vintage New Replacement Drive Belts For Turntable, CD DVD Player, Cassette Deck, Reel to Reel, Walkman, VCR VHS & Betamax


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,187)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a replacement belt for old…

I ordered a replacement belt for old Aiwa walkman and received the item as expected and quickly. They also inform via email about shipment and tracking details. The overall experience is great and highly recommend.

4 December 2024
Rated 2 out of 5 stars

Extremely slow delivery

Way too slow on delivery. Product quality is fine, no issues. An order placed on Nov 4th was delivered with some delay after the CanadaPost strike has ended. But the next one placed on Dec 20th, more than 33 days ago is still not delivered. A few rubber belts should fit in regular airmail, small parcel category...
Of course, exceptionally, there was the Canadapost strike in the case of the first order which added to the delay, but still deliveries are very slow.

3 November 2024
WebSpareParts logo

Reply from WebSpareParts

We dispatched your November 4, 2024 order promptly, but Canada Post’s nationwide strike on November 15 caused severe delays, with operations only resuming on December 17. Canada Post announced that delivery delays would persist well into January 2025, and despite these disruptions, your order was eventually delivered—late, but due to circumstances entirely beyond our control.

Your December 20, 2024 order was also shipped promptly via Mail Tracked Signed (10–20 working days). It’s important to note that only business days count, excluding weekends and public holidays, like Christmas and New Year’s. By January 22, 2025, 18 working days had passed. Canada Post’s advised their backlog from the previous strike months would affect deliveres into January, which could explain a possible delay.

What’s disappointing is that despite placing multiple orders with us in the past—always handled swiftly—this is your first review, and it’s negative, due to postal delays caused by the strike. We also offer express shipping options like FedEx.

We pride ourselves on fast and reliable order processing, but delivery times depend on the shipping method chosen. External factors like postal strikes & delays are beyond our control, and it’s disheartening to see this reflected in your review.

Best regards,
Gonçalo Dinis
WebSpareParts

Rated 5 out of 5 stars

I recommend with confidence.

Good quality of the products, I ordered several times for several devices and each time the compatibility was exact. I had an order sent incorrectly, but the problem was solved quickly and professionally.Considering that I am a lover of music and audio equipment, especially old ones, I will definitely order again in the near future.

4 November 2024
Rated 5 out of 5 stars

Excellent service and successful cassette repair

Excellent service:
1. Web page with very useful searching tool. I even found repairing parts that I didn't know I could buy.
2. Online shop easy to use, with clear description of repairing parts, shipping and payment methods.
3. I could track my order and pick it up without significant problems.

Furthermore, I could fix my cassette desk TC-WR645S:
- Change de belts if they appear soft.
- Clean the heads and capstans.
- Great success after changing the pinch rollers: wow and flutter were solved and, more important, tape folding problems disappeared.

8 January 2025
Unprompted review

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