Dreadful experience - ordered on 21st January with delivery date of 4th February. Told on 3rd February by their head office that oil won't be delivered on time, no estimate on time other than a few da... See more
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Would be zero stars if available. Absolutely useless. Failed to meet their delivery date two weeks after the order was sent and are still unable to give a delivery date of less than a further week. C... See more
DONT BE MISLED BY THE SO CALLED CHANDLERS “BUYING GROUP” THEY ARE MORE EXPENSIVE THAN SOME OTHERS AND CERTAINLY NO CHEAPER! Very misleading! You DO NOT get your heating oil any cheaper because you are... See more
Following a recent call from Lisa we were able to take advantage of the present low heating oil prices. WCF always provide excellent service and this is just one example of their high level of custome... See more
Company replied
Company details
- Heating Oil Supplier
- also in
- Diesel Fuel Supplier
- Fuel Supplier
- Kerosene Supplier
- Petroleum Products Company
About WCF Fuels North East
Written by the company
WCF Fuels North East is a leading UK supplier of commercial fuel, home heating oil and oil for agriculture. We have extensive fuel oil storage facilities across the North East of England where our modern fleet of tankers are based. This enables us to deliver fuel more efficiently throughout the region. We only work with reliable heating oil suppliers, who are committed to getting your fuel to you on time, for at affordable price. We pride ourselves on delivering the best customer service combined with premium quality fuel oil to homes and businesses. We are also on hand with any advice you might need – from choosing the right fuel to the latest fuel price updates.
As a North East fuel supplier, we cover four large counties in this region including County Durham, Tyne and Wear, Northumberland, Cleveland and parts of North Yorkshire with a variety of delivery options available to suit you.
Our commercial fuel has been trusted by businesses for over 80 years which includes motor spirit, red diesel, white diesel, kerosene, lubricants and additives.
We have also been keeping homes warm since 1935 with our home heating oil, delivered straight to your door by our trusted employees across the North East. We offer standard kerosene heating oil and premium kerosene heating oil for both agas and boilers. Premium kerosene is a popular fuel for heating properties off the main gas grid.
Additionally, we supply fuel to agricultural businesses, proudly fuelling farms for over 80 years. This includes motor spirit, red diesel, white diesel, kerosene and lubricants & additives. Get in touch today to get a personal quote, tailored to the needs of your business.
If you’re interested in receiving a quote for commercial, agricultural or domestic fuel, please call us directly on 0191 5186770, fill in an enquiry form on our website or email us at enquiries@wcfnortheast.co.uk.
Contact info
11 Hunter Road , SR8 2LX , Durham , United Kingdom
- 0191 5186770
- enquiries@wcfnortheast.co.uk
- www.wcfnortheast.co.uk
3.0
Average
218 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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always prompt good service for many…
always prompt good service for many years and pleasant drivers.
9 August 2023
Reply from WCF Fuels North East
Thank you for your great comments and for taking the time to leave us a great review! I will pass this onto the team :)
Prompt professional service
8 August 2023
Reply from WCF Fuels North East
Thank you for your review , lisa
Everything was very easy from start to…
Everything was very easy from start to finish with very good communication even with an unforeseen incident occurred.
3 August 2023
Reply from WCF Fuels North East
Hi Ryan, Thanks so much for a great review. We always love to hear how well we do. Looking forward to processing your next order.
Regards Lisa
ordered some heating oil one day &…
ordered some heating oil one day & delivered next day, can't praise enough
19 July 2023
Unprompted review
Reply from WCF Fuels North East
Hi Thank you so much for the lovely review, we love to hear how well we do and our drivers. We appreciate as always your order. Looking forward to the next time you call us. Regards Lisa
Excellent service as always
Excellent service as always, punctual and always very helpful
10 July 2023
Reply from WCF Fuels North East
Thank you very much for your review, we appreciate your order and look forward to you next delivery. Regards Lisa
great service.
great service.
Having just moved into my home i ordered 500lts of Kero not knowing the meter reading was faulty the operator could on put in 250lts making the tank full.
i explained this to staff and a female operator made a refund.the staff were completely helpful and friendly.
3 July 2023
Reply from WCF Fuels North East
Hi Mr Jones,
Thank you so much for your review, we appreciate the feedback and the time taken to write such a positive review. Looking forward to your next order when needed , regards Lisa
Efficient as always Prompt delivery
Prompt delivery. Had problem with on line ordering Lovely lady on the phone sorted every thing quickly and efficiently
7 June 2023
Reply from WCF Fuels North East
Hi David, Thank you for your review, i will pass this to Hayley in the office and to Lewis the driver, its always lovely to hear how well the staff do and how happy our customers are with the service. Looking forward to your next order. Regards Lisa
I had run dry...but WCF saved me!
I had run dry - totally! Not a drop of kerosine left in the oil tank, which I discovered at 11am with guests arriving to the property at 4pm.
Hayley at WCF was wonderful and to my relief and amazement organised me a same day delivery. In fact, 1.5 hours later the driver was there and the tank was filled swiftly and easily.
I am forever grateful for this friendly and sympathetic service. I shall definitely be using WCF again.
Thank you all for your super sized help today!
26 May 2023
Unprompted review
Reply from WCF Fuels North East
Hi, Thank you for your fabulous review, we will pass this on to Hayley in the sales team and to our driver Jamie, we are very thankful for your continued support. Looking forward to receiving your next order. Regards Lisa
Outstanding Service
Following a recent call from Lisa we were able to take advantage of the present low heating oil prices. WCF always provide excellent service and this is just one example of their high level of customer care. Staff are really helpful and professional and deliveries are always quick and efficient. WFC are a first class company!
24 May 2023
Unprompted review
Reply from WCF Fuels North East
Good Morning Mr Woods, Thank you for taking the time to leave such a lovely review. We look forward to your next order, thank you for your custom. Regards
WCF has been our go to heating oil…
WCF has been our go to heating oil supplier since we moved to Northumberland in 2017. Always a pleasure to deal with all the staff from order to delivery, pleasant, courteous and knowledgeable. First class!
28 February 2023
Unprompted review
Reply from WCF Fuels North East
Thank you for your lovely comments and for awarding us 5 stars! I have passed this onto the team :)
Excellent service
4 April 2023
Reply from WCF Fuels North East
Thank you for taking the time to leave us a great review! I will pass this onto the team :)
Good service from WCF.
Always a good service from WCF office staff for advice, delivered as notified and always by a polite and courteous driver, in my case 'Andrew'.
I highly recommend WCF for a good service.
28 March 2023
Reply from WCF Fuels North East
Thank you for taking the time to leave us such a great review. I have passed this over to Andrew :)
Best price on the day
Best price on the day, simple and easy ordering system, with friendly efficient driver…
29 March 2023
Reply from WCF Fuels North East
Thank you so much for awarding us 5 stars! Very much appreciated :)
Why go anywhere else but to WCF Fuels North East
Yet again WCF Fuels have delivered on price, delivery & customer service. Recent third delivery of heating oil went smoothly from online order, free upgrade to premium kerosene with standard kerosene price to Lewis making delivery and giving excellent customer service. Friendly, informative and a very happy Chappy despite the long distance to our delivery point from the road and the wind!! Lisa from the office informing me of delivery time. Why would we go anywhere else but to WCF Fuels
22 March 2023
Reply from WCF Fuels North East
Good afternoon, thank you so much for such a great review! I have passed this onto Lewis, Lisa and the rest of the team! :)
A positive experience.
The oil delivery was made in good time, on the date that they had advised and without fuss. The driver was very friendly and he left the site clean and tidy.
10 March 2023
Reply from WCF Fuels North East
Hi, thank you for awarding us 5 stars! I have passed your comments onto our team :)
Reply from WCF Fuels North East
Thank you for your fantastic recommendation, we really appreciate it! :)
Highly recommend …
WCF are very helpful from ordering through to delivery. The drivers follow instructions, are very polite and have a ‘can do’ attitude. We have now opened an account with WCF.
These comments are based on bad experiences with other oil delivery companies who were happy to abort deliveries and charge a fee.
6 March 2023
Reply from WCF Fuels North East
Good afternoon, thank you so much for such a great review! I will pass your comments onto the team :)
Quick and efficient service
3 March 2023
Reply from WCF Fuels North East
Thank you for awarding us 5 stars! Much appreciated :)
Reply from WCF Fuels North East
Thank you for your great comments, we always aim to please! :)
Delivered on time and received…
Delivered on time and received notification. Very reassuring as I was not at the property at the time.
8 February 2023
Reply from WCF Fuels North East
We are really pleased to be of service, thank you for leaving such a great review!
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